- Video Gaming
- Participate in Rugby, as a recreational activity to maintain physical fitness
- Personal Development and Self-Improvement
- Watching Movies and TV Shows
- Strategy Games
Peter R. Ruffolo
Madison,WI
Summary
Professional logistics leader with strong expertise in fleet management, route optimization, and driver training. Proven track record in enhancing operational efficiency through effective team collaboration and adaptable leadership. Known for reliability, effective communication, and solution-oriented approach in fast-paced environments. Skilled in regulatory compliance, safety standards, and performance analysis.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Driver Manager & Dispatcher
Badger Express LLC
Fall River, WI
01.2026 - 04.2026
- Supervised daily operations of driver schedules to optimize route efficiency and ensure timely deliveries.
- Coordinated communication between drivers and dispatch to enhance operational workflow and address issues promptly.
- Implemented training programs for new drivers, improving compliance with safety regulations and company policies.
- Monitored driver performance metrics, identifying areas for improvement and facilitating performance feedback sessions.
- Fostered a culture of safety by conducting regular safety briefings and enforcing adherence to transportation regulations.
- Developed strategic initiatives to reduce operational costs while maintaining service quality standards across all routes.
- Analyzed industry trends to inform strategic decisions regarding fleet management and resource allocation improvements.
- Maintained accurate records of driver hours, vehicle maintenance, and fuel costs for thorough fleet management.
- Enhanced driver performance by implementing effective training programs and coaching sessions.
- Reduced accidents and safety incidents through rigorous monitoring of driver behavior and adherence to safety protocols.
- Increased customer satisfaction by addressing concerns promptly and providing regular updates on delivery status.
- Improved communication between drivers and dispatchers by implementing a reliable messaging system for timely updates.
Carrier Procurement Coordinator
Johanson Transportation Service
Madison, WI
11.2021 - 08.2025
- Assigns carriers on all loads.
- Attracts potential carriers by actively pursuing new transportation companies; develops new business with existing carriers through frequent contact supported by carrier CRM.
- Understands and follows JTS carrier guidelines for adding or re-activating transportation companies.
- Seeks and finds carriers for new business, which includes new lanes, and opportunities.
- Utilizes all tools necessary within JTS finding carriers, i.e. Load Scope, Transcore, Internet TruckStop, et
- Ensures all carriers have contact names, numbers and emails listed in carrier CRM and maintains carrier records as well as customer records.
- Negotiate carrier rates in a manner that ensures profitability and long-term partnership growth.
- Assists in daily operations, i.e.; tracing, making pick-up and delivery appointments.
- Enter loads from customer tenders via phone, email, Web based systems and EDI
- Communicate proactively with customers and management regarding service failures or problems.
- Cultivate customer relationships
- Proactively seek and develop new lane/business opportunities
- Assists in quoting rates and bid new business to customers.
- Provides training to Logistics Team
Operations Coordinator
Two Men and a Truck
Madison, WI
06.2013 - 10.2021
- Process, maintain, track, and resolve damage claims, time claims, and other customer concerns as quality control. Address concerns with crew members and report any trends to upper management
- Maintain that overall satisfaction and referral rate to exceed goals and expectations
- Track and schedule truck maintenance for non-CDL straight trucks and assure they are compliant for local, state, and federal DOT and FMCSA
- Develop, maintain, and address safety processes/procedures; perform a monthly safety meeting, submit monthly safety submissions to the corporate home office
- Maintain and order new moving equipment as needed
- Frequently train new drivers to perform interstate moves, this includes; paperwork, DOT/FMCSA regulations, etc.
- Promote and further develop a healthy, safe, and proficient culture
- Profit management by controlling damage/repair, truck repair, and equipment costs and/or payouts
- Perform safety spot checks with crews in the field, perform a check-in with customers, and assure all safety and operational procedures are being performed
- Assist in the dispatch of crews in the morning and throughout the day. Assures that jobs are being completed in a timely fashion.
- Assist in scheduling of crew members daily
- Assist in the delivery of box orders and other tasks requiring frequent traveling within a 50 mile radius of the office
- Perform moves when needed as a driver or mover
- Profit management by controlling direct and indirect labor
- Former positions held: Mover, Driver, Team Leader
Proprietor
Pete’s PCs
Madison, WI
01.2021 - Current
- Builder and repairman for PCs, primarily for gaming and entertainment
- Advertise by grassroots efforts, online, and word of mouth.
- Small and personal business
- Extensive knowledge of Windows, Microsoft Office, et.
Education
High School Diploma -
Elmhurst University
Elmhurst, IL12-2014
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Spruce Mountain High School
Jay, ME05-2012
Skills
- Proficient experience in developing and maintaining processes
- Exceptional Interpersonal Communication
- Superb time management and multitasking skills
- Outstanding computer and Microsoft knowledge
- Noteworthy truck and automobile knowledge
- Extensive customer service skills with 13 years of experience
- Contract negotiation
- Operations management
- Revenue generation
- Business development
- Networking skills
- Customer relationship management
Certification
- Frontline Foundations Graduate - June 2020
- Safety Manager Certification - Winter 2020
- Claims Management Certification - Fall 2019
Interests
Timeline
Driver Manager & Dispatcher
Badger Express LLC
01.2026 - 04.2026
Carrier Procurement Coordinator
Johanson Transportation Service
11.2021 - 08.2025
Proprietor
Pete’s PCs
01.2021 - Current
Operations Coordinator
Two Men and a Truck
06.2013 - 10.2021
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Spruce Mountain High School
High School Diploma -
Elmhurst University