Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Pruthvi pandya

Hanover,MD

Summary

Proven leader and effective communicator, adept at fostering team collaboration and enhancing customer service excellence. At KinderCare Learning Centers, I significantly contributed to creating an enriching environment for children, demonstrating exceptional multitasking and problem-solving abilities. Skilled in cash handling and maintaining confidentiality, my approach boosts efficiency and satisfaction. Also leader and adept multitasker, I significantly enhanced team efficiency and customer satisfaction at Dunkin' Donuts through exceptional problem-solving and customer service skills. My experience spans ensuring operational excellence and fostering team collaboration, with a keen focus on cash handling accuracy and adaptability in high-pressure environments.

Overview

1
1
year of professional experience

Work History

Teacher

KinderCare Learning Centers
05.2024 - Current

Job Description:

As a teacher at KinderCare Learning Center, I play a key role in providing a nurturing, safe, and enriching environment for children. My primary responsibility is to support the developmental growth and learning of children, fostering an atmosphere where they feel valued, respected, and encouraged to explore and learn.

Key Responsibilities:

  • Child Supervision & Safety: Ensure the safety and well-being of children at all times, both indoors and outdoors, while maintaining appropriate supervision.
  • Lesson Planning & Implementation: Develop and implement age-appropriate lesson plans that promote cognitive, emotional, and social development. Tailor activities to meet the individual needs of children, fostering creativity, critical thinking, and problem-solving skills.
  • Child Development: Observe and document children's progress in key developmental areas, including language, motor skills, social skills, and emotional regulation. Share regular updates with parents and guardians to support children's growth.
  • Classroom Management: Create a positive, supportive, and structured classroom environment. Establish clear expectations for behavior and provide gentle guidance to promote positive interactions among children.
  • Parent Communication: Maintain open, ongoing communication with parents, providing updates on their child's progress, behavior, and any special concerns.
  • Team Collaboration: Work closely with fellow teachers and staff to maintain a cohesive and collaborative team environment. Participate in regular meetings and professional development opportunities to improve teaching practices.
  • Health and Hygiene: Ensure that children practice good hygiene habits and adhere to the center's health and safety standards. Administer first aid as needed and ensure that all children follow appropriate sanitation practices.
  • Promote Diversity and Inclusion: Create an inclusive environment that celebrates the diverse backgrounds and experiences of all children and families. Encourage an appreciation for differences and promote respect for all individuals.

Team Leader

Dunkin' Donuts
02.2024 - Current

As a Team Leader at Dunkin' Donuts, I am responsible for overseeing daily operations, leading a team of associates, and ensuring an exceptional guest experience. My role combines leadership, customer service, and operational management to ensure that the store runs efficiently while maintaining high standards of quality, cleanliness, and service.

Key Responsibilities:

  • Team Leadership & Supervision:
    Lead and motivate a team of crew members, ensuring they are trained, engaged, and performing to the best of their abilities. Provide guidance, encouragement, and constructive feedback to foster a positive work environment.
  • Customer Service Excellence:
    Ensure that every customer receives friendly, efficient, and high-quality service. Handle customer inquiries, concerns, and complaints professionally, aiming to resolve any issues swiftly and to the customer's satisfaction.
  • Operational Management:
    Oversee daily operations, including managing inventory, food preparation, and order accuracy. Ensure that all products meet Dunkin' Donuts' quality standards and that the store is operating within health and safety regulations.
  • Shift Coordination:
    Manage shift scheduling, ensuring that the store is appropriately staffed during peak hours. Ensure that all team members are on time, assigned to the correct tasks, and that break schedules are followed.
  • Training & Development:
    Assist in the training of new team members on Dunkin' Donuts' products, procedures, and safety protocols. Foster a culture of continuous improvement by helping staff develop new skills and grow within the company.
  • Inventory & Stock Management:
    Monitor inventory levels, track product usage, and assist in ordering supplies to ensure that the store runs smoothly without interruptions. Ensure proper stock rotation to minimize waste and ensure product freshness.
  • Cash Handling & Register Operations:
    Oversee cash handling procedures, ensuring all financial transactions are accurate and secure. Assist in closing registers, managing cash deposits, and reconciling sales records.
  • Cleanliness & Store Maintenance:
    Ensure that the store is clean and well-maintained at all times, from the kitchen area to the customer seating areas. Implement daily cleaning schedules and conduct regular inspections to maintain Dunkin Donuts’ high standards of cleanliness.
  • Safety & Compliance:
    Adhere to all health and safety regulations, ensuring that team members follow proper food safety procedures. Maintain compliance with local, state, and company regulations related to food handling, sanitation, and workplace safety.
  • Performance Reporting & Feedback:
    Monitor team performance, track key performance indicators (KPIs), and provide feedback to team members to help them improve. Report to upper management on store performance, customer feedback, and any challenges faced during the shift.

Employee

The UPS Store Inc.
10.2024 - 12.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Manager

Sleep Inn and Suites
12.2023 - 02.2024

As the Hotel Manager at Sleep Inn & Suites, I am responsible for overseeing all aspects of hotel operations to ensure an exceptional guest experience and smooth day-to-day functioning of the hotel. My role involves leadership, staff management, financial oversight, customer service, and implementing operational procedures to maintain high-quality service standards.

Key Responsibilities:

  • Leadership & Staff Management:
    Manage, train, and motivate a team of front desk staff, housekeeping, maintenance, and other hotel personnel. Foster a positive work environment through effective communication, training programs, and team-building activities. Provide guidance and support to staff to ensure excellent performance.
  • Guest Experience & Customer Service:
    Ensure that guests have a comfortable, enjoyable stay by addressing their needs, resolving complaints, and going above and beyond to exceed expectations. Handle guest feedback and complaints in a professional manner, ensuring that resolutions are timely and satisfactory.
  • Operational Oversight:
    Oversee day-to-day operations, ensuring that all departments, including housekeeping, front desk, and maintenance, function smoothly and efficiently. Implement hotel policies and procedures to maintain high standards of service, cleanliness, and safety.
  • Financial Management & Budgeting:
    Monitor hotel financial performance, including room revenue, occupancy rates, and overall profitability. Assist in budget preparation, track expenses, and ensure that the hotel operates within budget while maximizing revenue opportunities. Manage pricing strategies to optimize revenue.
  • Reservations & Room Allocation:
    Oversee reservations, check-ins, and check-outs, ensuring the accuracy of guest bookings. Monitor room availability and occupancy levels, coordinating room assignments and ensuring guests receive the rooms they’ve reserved.
  • Health, Safety & Compliance:
    Ensure the hotel complies with all local, state, and federal regulations, including health, safety, and fire codes. Conduct regular safety inspections and ensure all staff are trained in emergency procedures. Maintain cleanliness and orderliness in all public spaces and rooms.
  • Marketing & Promotions:
    Implement marketing strategies to attract guests, including promotions, seasonal offers, and partnerships with local businesses. Work with the sales and marketing team to increase visibility and improve online ratings and reviews.
  • Vendor & Inventory Management:
    Manage relationships with vendors and suppliers to ensure timely delivery of goods and services. Oversee the inventory of hotel supplies, ensuring that housekeeping and other departments have the materials needed to maintain operations.
  • Guest Billing & Accounts:
    Oversee billing and payment processing, ensuring that guest charges are accurate and that financial transactions are processed efficiently. Address billing discrepancies and work with accounting teams to resolve issues.
  • Staff Scheduling & Payroll Management:
    Prepare and manage staff schedules, ensuring proper coverage during peak hours and minimizing labor costs during slower periods. Ensure payroll accuracy and compliance with labor laws.
  • Performance Reporting:
    Track and report on key performance indicators (KPIs), including guest satisfaction scores, occupancy rates, and revenue per available room . Prepare regular reports for senior management to inform strategic decision-making.

Education

Bachelor of Arts - Financial Management

Asia Pacific Institute of Business Administration
Gujrat , India
04-2022

Skills

  • Cash Handling & Transaction Accuracy
  • Customer Service Excellence
  • Multitasking & Time Management
  • Problem-Solving Abilities
  • Confidentiality & Security Awareness
  • Team Collaboration
  • End-of-Day Procedures & Reporting
  • Time Efficiency & Organizational Skills
  • Adaptability & Flexibility
  • Sales & Upselling Abilities
  • Handling Stress & High-Pressure Situations

Languages

Hindi
Native or Bilingual
Gujarati
Native or Bilingual
English
Native or Bilingual

Timeline

Employee

The UPS Store Inc.
10.2024 - 12.2024

Teacher

KinderCare Learning Centers
05.2024 - Current

Team Leader

Dunkin' Donuts
02.2024 - Current

Manager

Sleep Inn and Suites
12.2023 - 02.2024

Bachelor of Arts - Financial Management

Asia Pacific Institute of Business Administration
Pruthvi pandya