Prya Radhakrishnan
Wichita,KS
Summary
Well-qualified Medical Business Operations professional successful at helping patients navigate medical office procedures while maintaining smooth and efficient business operations. Offering 3 years of related experience, diligent nature and expertise in electronic records management.
Overview
8
8
years of professional experience
Work History
Business Operations Staff
Student Wellness Center
09.2020 - Current
- Managed 3 phone lines and facilitated over 20+ calls per day with clients, vendors, and staff
- Review and enter medical data
- Take payments for services and post payments
- Coordinated pick-up and delivery of mail services, unpacked inventory, and stocked supplies
- Organized and maintained filing system to keep documentation easily accessible to fulfill requests for information.
- Assisted with research projects to provide accurate and relevant information to support decision-making.
- Collaborated with operations team to provide excellent customer service and foster positive work environment.
- Performed administrative duties and prepared operational procedures to assist operations support manager.
- Created and maintained well-organized electronic and hard copy files to support business processes.
- Participated in operations team meetings to coordinate and assign project management tasks.
- Complied with systems procedures, business processes and company policies to promote workplace safety and quality.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Sales Associate
Gap
05.2017 - 12.2018
- Directing customers to merchandise within the store
- Providing outstanding customer service through product knowledge & offering the utmost assistance and care
- Developing goals and approaches to increase store sales
- Cross-selling products to increase purchase amounts
- Handling purchases & returns
- Assist with monthly tracking of inventories
- Assist with data entry
Administrative Assistant
Fitness First Health and Wellness
02.2016 - 05.2017
- Assist and check in at the front desk
- Greet visitors who arrive at the Wellness Center
- Review and enter medical data
- Schedule appointments for students
- Take payments for services and post payments
- Upload and file with insurance
- Manage incoming and outgoing phone calls
- Answer questions regarding medical/counseling services.
Front Desk Assistant
Sime Darby Medical Center
08.2015 - 01.2016
- Greeting and scheduling patients and visitors
- Bookkeeping
- Calling patients to remind them of appointments
- Handling billing & making transactions
- Answering and routing calls
- Keeping paperwork organized.
Education
Bachelor of Business Administration - Finance
Wichita State University
Skills
- Customer service, Communication skills, Microsoft excel, Time management, Cashiering, Organizational
- Skills, Cash handling, Data entry
- Project Management
- Office Supplies and Inventory
- Customer Engagement
- Clerical Support
- Patient Data Management Systems
- Account Updates
- Completing Insurance Forms
- Records Management
Timeline
Business Operations Staff
Student Wellness Center
09.2020 - Current
Sales Associate
Gap
05.2017 - 12.2018
Administrative Assistant
Fitness First Health and Wellness
02.2016 - 05.2017
Front Desk Assistant
Sime Darby Medical Center
08.2015 - 01.2016
Bachelor of Business Administration - Finance
Wichita State University
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