Psalms Hale
Anchorage,AK
Summary
Accomplished Customer Service Manager and Sales Representative, adept in relationship building and complex problem-solving, significantly enhanced customer satisfaction and revenue growth. Leveraging goal-oriented strategies and computer proficiency, I exceeded sales targets and fostered loyalty among diverse customers. Demonstrated exceptional decision-making and creative thinking in dynamic environments, driving operational excellence and process improvements.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Mobility Solutions Specialist
Lyft
03.2024 - Current
- Fostered strong customer relationships through exceptional service and ongoing support.
- Provided timely and reliable transportation services as a Lyft driver, consistently receiving outstanding reviews and positive feedback from passengers.
- Pinpointed upsell opportunities for additional solutions, driving revenue growth.
- Increased productivity by collaborating with management to develop process improvements.
- Conducted troubleshooting and diagnostic procedures on customer devices.
Client Relationship and Sales Specialist
Comfort Keepers
09.2023 - 03.2024
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
- Provided ongoing support to existing clients, maintaining a high level of satisfaction and encouraging repeat business.
- Prioritized tasks within the sales pipeline strategically to boost potential revenue maximization.
- Exceeded sales targets by consistently meeting and surpassing monthly quotas while receiving multiple bonuses.
- Implemented CRM tools to track client
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Office Manager and Support Tech
Out of A Jam Solutions
05.2022 - 07.2023
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
Sales Assistant and Project Manager
Alaska Toy Rentals
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
Education
High School Diploma UAA Scholarship -
Interior District of Gelena
AlaskaSkills
- Goal oriented
- Relationship building
- Complex Problem-solving
- Sales target achievement
- Goal driven
- Decision-making
- Creative thinking
- Friendly and helpful
- Computer proficiency and Microsoft office
- Engaging with diverse customers
- Building customer loyalty
Certification
OSHA 10
OSHA 30
TAP Certified
CPR Certified
Timeline
Mobility Solutions Specialist
Lyft
03.2024 - Current
Client Relationship and Sales Specialist
Comfort Keepers
09.2023 - 03.2024
Office Manager and Support Tech
Out of A Jam Solutions
05.2022 - 07.2023
Sales Assistant and Project Manager
Alaska Toy Rentals
High School Diploma UAA Scholarship -
Interior District of Gelena
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