- Hands-on Advanced Training classes
- Women's accessories - designer sunglasses and jewelry
- Retailer of men's fashion
- Relationship and dating coach
- Feminine Energy Coach
- Interior design
Pamela Shannon
Brookhaven,MS
Summary
Seasoned Salon Owner/Operator and Barber Stylist with a proven track record at Shannon's Hair Creations, adept in upselling services and staff management. Demonstrates exceptional skill in hair styling techniques and industry trend awareness, significantly enhancing customer satisfaction and retention. Excels in employee development and financial management, driving business growth and operational efficiency. Salon management professional prepared to bring extensive industry knowledge and hands-on experience to role. Known for driving customer satisfaction and fostering collaborative work environment. Reliable in adapting to evolving trends and ensuring consistent results, with strong skills in team leadership and client relations. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
34
34
years of professional experience
Work History
Salon Owner/Operator
Shannon's Hair Creations
01.2002 - Current
- Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
- Consistently maintained clean, organized, and welcoming environment for clients and staff members alike.
- Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
- Increased customer retention through exceptional service and consistent follow-up communication.
- Expanded salon offerings by staying current with industry trends, incorporating new treatments into the service menu as appropriate.
- Optimized scheduling procedures to maximize appointment efficiency while accommodating client needs and minimizing wait times.
- Maintained accurate financial records by tracking expenses, managing budgets, and analyzing sales data for informed decision-making purposes.
- Developed strong relationships with vendors, negotiating favorable pricing for salon products and supplies.
- Enhanced client satisfaction by offering personalized hair and beauty services tailored to individual preferences.
- Coached employees on best practices in hair styling, coloring techniques, and other beauty treatments for professional growth.
- Provided financial management through preparation of bank deposits and settlement of sales, returns, and transaction reports.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Trained and motivated employees to perform daily business functions.
- Recruited talented stylists and support staff to maintain a high level of expertise within the salon team.
- Learned and remained updated on statutory requirements and regulations.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Collaborated with local businesses on cross-promotional events that enhanced community engagement.
- Implemented targeted marketing strategies that attracted new clients and increased overall revenue.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Introduced loyalty programs to incentivize repeat business from satisfied customers.
- Streamlined inventory management processes to ensure timely ordering of necessary supplies while minimizing waste.
- Boosted employee morale through regular performance reviews, constructive feedback, and opportunities for professional development.
Barber Stylist
Sallie's Hair Clinic
08.1990 - 12.2001
- Maintained a clean and hygienic work environment by regularly sanitizing tools, equipment, and workstations.
- Developed long-lasting relationships with clients, resulting in a high rate of customer retention and loyalty.
- Answered incoming telephone calls and scheduled appointments for clients.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Provided expert advice on hair care routines, product recommendations, and at-home maintenance tips for clients.
- Consulted with clients to assess personal style preferences and unique needs.
- Handled administrative tasks such as appointment scheduling, inventory management, and cash handling to ensure smooth salon operations.
- Mentored junior barbers by sharing expertise on cutting techniques and best practices for maintaining a professional image within the salon environment.
- Stayed up-to-date with current trends in men''s grooming by participating in industry events, conferences, and training sessions.
- Monitored inventory and availability of supplies, tools and products to minimize delays.
- Counted and documented opening and closing cash amounts daily.
- Managed business customer service, responding to requests and concerns promptly.
- Managed complex appointment schedule for high-volume client base.
- Adapted quickly to new hair care trends, keeping shop's services relevant and in demand.
- Built strong relationships with clients, encouraging repeat visits and word-of-mouth referrals.
- Distributed business cards outside of salon to generate new business.
- Increased shop revenue by promoting and selling hair care products suited to client needs.
- Managed inventory effectively, ensuring all necessary supplies were always available.
- Participated in regional barbering competitions, showcasing skills and attracting new clients to shop.
- Maintained regular client list and successfully handled walk-in customers.
- Managed shop administration with attention to detail, including scheduling, ordering and customer service.
- Operated clippers and shears to create customized looks.
- Recorded weekly supply and inventory needs and made regular orders for replenishment.
- Worked with relaxers and other chemicals to change texture of clients hair.
- Used highlights and lowlights to customize client hair color to match preferences.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Organized sales area and work station to showcase products and boost sales.
- Resolved guest complaints about service or style.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
Education
High School Diploma -
Wesson Attendance Center
Wesson, MS05.1998
No Degree - Vocational-Technical Education
Hinds Community College
Utica, MS05.1990
Skills
- Employee Training
- Staff Management
- Salon Marketing
- Business Management
- Hiring and Onboarding
- Client Account Management
- Financial Management
- Payroll Administration and Timekeeping
- Inventory Tracking and Management
- Purchasing and planning
- Financial Planning
- Sales Tracking
- Operations Oversight
Interests
Timeline
Salon Owner/Operator
Shannon's Hair Creations
01.2002 - Current
Barber Stylist
Sallie's Hair Clinic
08.1990 - 12.2001
High School Diploma -
Wesson Attendance Center
No Degree - Vocational-Technical Education
Hinds Community College
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