Paul Singh
Sales Leader
Portland,,Oregon
Overview
15
15
years of professional experience
7
7
years of post-secondary education
Summary
Experienced and accomplished sales leader with 12 years of expertise in the SaaS industry, specializing in MarTech and FinTech space . Adept at leading and scaling high-performing teams and departments, driving revenue growth, and delivering impactful results.
Skills
Revenue Growth and Profitability Management
Enterprise Sales Coaching and Management
Client and Partner Relationship Management
Cross-functional Collaboration
Strategic Planning and Management
Data-driven decision-making
Emerging Technologies and Trends Awareness
Work History
Manager, Sales (Key Accounts)
Swoogo
Portland,OR, Remote
09.2022 - Current
- Overseeing sales and post sales teams for key enterprise segment (Fortune 100 Companies)
- Responsible for ARR, NRR and GRR
- Leading a team of 9 full cycle Key Account Reps and with a team quota of $11.8m
- Achieved 147% of new business quota
- Increased GRR (Retention) by 12% over target
- Increased NRR (Upgrades) by 24%
Team Lead, Sales (Enterprise Accounts)
Swoogo
Portland,OR, Remote
04.2022 - 09.2022
- Managed a team of 4 full cycle enterprise sales reps and 2 CSMs
- Coached AE's on enterprise selling and management
- Responsible for team forecast and QBR's
- Worked as a liaison between Sales Ops, Product and SE teams
Senior Key Account Manager
Swoogo
Portland,OR, Remote
11.2018 - 04.2022
- Managed existing enterprise book of business and brought in net new revenue from enterprises
- Helped build a new enterprise sales and account management team
- 113% in 2019 ($1m+)
- 148% in 2020, added 1 new rep to enterprise sales team ($1.8m+)
- 151% in 2021, added 2 new reps to enterprise sales team ($2.3m+)
Manager, Enterprise Sales and Account Management
S-C Consulting LLC
Portland, OR
04.2018 - 11.2018
- Managed a team of 6 full cycle reps and handle an enterprise client portfolio ($3.8 million)
- Increased ARR by $1m
- GRR & NRR by 28% and 41%; respectively
- Work as a liaison between sales and customer service teams to drive customer experience
- Work with product teams to pass customer feedback
Manager, Business Operations
KiwiTech
New York, NY
11.2016 - 04.2018
- Responsible for leading the training team that inspires KiwiTech customers through a variety of mediums including instructor-led training, online learning, documentation, community engagement, in-app guides, and more!
- Responsible for leading the client data team to leverage the client health metrics and product request data to help drive customer retention
- I also oversaw our Project Management and Customer Success Enablement teams to up-level our internal teams enabling them to be trusted advisors to our customers.
Team Lead, Global Learning & Development
Cvent
Portland, OR
01.2016 - 11.2016
- Lead a team of 9 amazing trainers across global locations and product lines
- Monitored and reported on the training program’s effectiveness and ROI. Worked with development teams from different products to train trainers on how to support new features
- Provide strategic direction to the training coordinator to ensure courses are managed effectively and uploaded into the Learning Management System.
Product & Events Trainer (AMER)
Cvent
Portland, OR
08.2015 - 01.2016
- Trained new hires on the product and project management strategies
- Effectively incorporate new methods of learning, innovative instructional techniques, and technologies to develop knowledge solutions using Adult Learning Principles
- Worked closely with sprint teams to help prioritize their backlog based on direct customer feedback.
Senior Enterprise Client Success Consultant (NAMER
Cvent
Portland, OR
01.2015 - 08.2015
- Managed enterprise customers, including PwC, Coca-Cola, MAC, and John Deere.
- Acted as a consultant to help with event strategy for Tier 1 events
- Conducted weekly status calls and QBR's
- Served as a backup manager for customer service & app builder teams.
Client Success Consultant, Enterprise Mobile Apps
Cvent, CrowdCompass
Portland, OR
12.2012 - 12.2014
- Responsible for onboarding & implementation.
- Acted as a strategic partner to help clients adopt the product for their marketing and events efforts
- Built relationships for retention
Corporate Advisor - Digital Investing
Barclays Investment Bank
London, UK
01.2012 - 12.2012
- Managed corporate portfolio of 9 Fortune 100 companies
- Helped in strategic implementation online solutions for finance teams
- Shared insights and reports for better investment portfolios
Sales Coach
Macys Credit And Customer Service
Ohio City, OH
10.2009 - 11.2009
- Audited internal sales calls to ensure the sale is compliant with federal credit policies and gave feedback to representatives
- Compiled a list of bottom quartile performances and created improvement plans
CSR (Inbound Sales)
Macys Credit And Customer Service
Ohio City, OH
05.2008 - 10.2009
- Took inbound calls from customers and assisted with questions and customer feedback
- Responsible for meeting upsell quota
Education
Executive MBA - International Business Management
Bayes Business School
01.2010 - 12.2012
BBA - International Business Management
St. Vincent Pallotti College
01.2005 - 12.2008
Accomplishments
- Rebuilt enterprise sales team that brought $21m in ARR
- Launched enterprise partner marketplace that added average annual revenue of $0.75m
- Launched deal desk to reduce cycle time and increase sales velocity
- Reduced Churn by 16%
- Coached and enabled the post-sales team that increased 38% in overall NRR
- Every single rep on the team hit quarterly quota for the year
- Improved the sales metrics by replacing Hubspot with Salesforce
- Helped build 360 tools and systems strategy and and implemented tools for sales and post sales teams - SalesLoft, Seamless, Salesforce, Gainsight
Consistently Increased Revenue:
Improved Systems and Processes