Overview
Summary
Skills
Work History
Education
Accomplishments
Generic

Paul Singh

Sales Leader
Portland,,Oregon

Overview

15
15
years of professional experience
7
7
years of post-secondary education

Summary

Experienced and accomplished sales leader with 12 years of expertise in the SaaS industry, specializing in MarTech and FinTech space . Adept at leading and scaling high-performing teams and departments, driving revenue growth, and delivering impactful results.

Skills

    Revenue Growth and Profitability Management

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Work History

Manager, Sales (Key Accounts)

Swoogo
Portland,OR, Remote
09.2022 - Current
  • Overseeing sales and post sales teams for key enterprise segment (Fortune 100 Companies)
  • Responsible for ARR, NRR and GRR
  • Leading a team of 9 full cycle Key Account Reps and with a team quota of $11.8m
  • Achieved 147% of new business quota
  • Increased GRR (Retention) by 12% over target
  • Increased NRR (Upgrades) by 24%

Team Lead, Sales (Enterprise Accounts)

Swoogo
Portland,OR, Remote
04.2022 - 09.2022
  • Managed a team of 4 full cycle enterprise sales reps and 2 CSMs
  • Coached AE's on enterprise selling and management
  • Responsible for team forecast and QBR's
  • Worked as a liaison between Sales Ops, Product and SE teams

Senior Key Account Manager

Swoogo
Portland,OR, Remote
11.2018 - 04.2022
  • Managed existing enterprise book of business and brought in net new revenue from enterprises
  • Helped build a new enterprise sales and account management team
  • 113% in 2019 ($1m+)
  • 148% in 2020, added 1 new rep to enterprise sales team ($1.8m+)
  • 151% in 2021, added 2 new reps to enterprise sales team ($2.3m+)

Manager, Enterprise Sales and Account Management

S-C Consulting LLC
Portland, OR
04.2018 - 11.2018
  • Managed a team of 6 full cycle reps and handle an enterprise client portfolio ($3.8 million)
  • Increased ARR by $1m
  • GRR & NRR by 28% and 41%; respectively
  • Work as a liaison between sales and customer service teams to drive customer experience
  • Work with product teams to pass customer feedback

Manager, Business Operations

KiwiTech
New York, NY
11.2016 - 04.2018
  • Responsible for leading the training team that inspires KiwiTech customers through a variety of mediums including instructor-led training, online learning, documentation, community engagement, in-app guides, and more!
  • Responsible for leading the client data team to leverage the client health metrics and product request data to help drive customer retention
  • I also oversaw our Project Management and Customer Success Enablement teams to up-level our internal teams enabling them to be trusted advisors to our customers.

Team Lead, Global Learning & Development

Cvent
Portland, OR
01.2016 - 11.2016
  • Lead a team of 9 amazing trainers across global locations and product lines
  • Monitored and reported on the training program’s effectiveness and ROI. Worked with development teams from different products to train trainers on how to support new features
  • Provide strategic direction to the training coordinator to ensure courses are managed effectively and uploaded into the Learning Management System.

Product & Events Trainer (AMER)

Cvent
Portland, OR
08.2015 - 01.2016
  • Trained new hires on the product and project management strategies
  • Effectively incorporate new methods of learning, innovative instructional techniques, and technologies to develop knowledge solutions using Adult Learning Principles
  • Worked closely with sprint teams to help prioritize their backlog based on direct customer feedback.

Senior Enterprise Client Success Consultant (NAMER

Cvent
Portland, OR
01.2015 - 08.2015
  • Managed enterprise customers, including PwC, Coca-Cola, MAC, and John Deere.
  • Acted as a consultant to help with event strategy for Tier 1 events
  • Conducted weekly status calls and QBR's
  • Served as a backup manager for customer service & app builder teams.

Client Success Consultant, Enterprise Mobile Apps

Cvent, CrowdCompass
Portland, OR
12.2012 - 12.2014
  • Responsible for onboarding & implementation.
  • Acted as a strategic partner to help clients adopt the product for their marketing and events efforts
  • Built relationships for retention

Corporate Advisor - Digital Investing

Barclays Investment Bank
London, UK
01.2012 - 12.2012
  • Managed corporate portfolio of 9 Fortune 100 companies
  • Helped in strategic implementation online solutions for finance teams
  • Shared insights and reports for better investment portfolios

Sales Coach

Macys Credit And Customer Service
Ohio City, OH
10.2009 - 11.2009
  • Audited internal sales calls to ensure the sale is compliant with federal credit policies and gave feedback to representatives
  • Compiled a list of bottom quartile performances and created improvement plans

CSR (Inbound Sales)

Macys Credit And Customer Service
Ohio City, OH
05.2008 - 10.2009
  • Took inbound calls from customers and assisted with questions and customer feedback
  • Responsible for meeting upsell quota

Education

Executive MBA - International Business Management

Bayes Business School
01.2010 - 12.2012

BBA - International Business Management

St. Vincent Pallotti College
01.2005 - 12.2008

Accomplishments

    Consistently Increased Revenue:

  • Rebuilt enterprise sales team that brought $21m in ARR
  • Launched enterprise partner marketplace that added average annual revenue of $0.75m
  • Launched deal desk to reduce cycle time and increase sales velocity
  • Reduced Churn by 16%
  • Coached and enabled the post-sales team that increased 38% in overall NRR
  • Every single rep on the team hit quarterly quota for the year

    • Improved Systems and Processes

  • Improved the sales metrics by replacing Hubspot with Salesforce
  • Helped build 360 tools and systems strategy and and implemented tools for sales and post sales teams - SalesLoft, Seamless, Salesforce, Gainsight

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Paul SinghSales Leader