Years of job experiences
Psiona Fiferman
Rapid City,SD
Summary
Go Getter! Proactive attitude! Flexibility!
Fast learner. Willing to learn new skills. Team Player.
5 years' experience with customer service.
Authorized in the US to work for any employer.
Overview
12
12
Work History
PCA Personal Care Assistant
The Fairmount
Rapid City, SD
01.2023 - 05.2023
- Provided personal care assistance to elderly and disabled individuals in their homes, including bathing, dressing, grooming, transferring, toileting and feeding.
- Maintained accurate records of client care services provided on a daily basis.
- Provided emotional support and companionship to elderly clients experiencing loneliness or depression.
- Prepared meals according to dietary guidelines set forth by the physician or dietitian.
- Responded to bell or light signal calls to assist patients with needs.
PCA Personal Care Assistant
The Victorian Assisted Living Facility
Rapid City, SD
01.2023 - 04.2023
- Provided personal care assistance to elderly and disabled individuals in their homes, including bathing, dressing, grooming, transferring, toileting and feeding.
- Maintained accurate records of client care services provided on a daily basis.
- Provided emotional support and companionship to elderly clients experiencing loneliness or depression.
- Prepared meals according to dietary guidelines set forth by the physician or dietitian.
- Assisted patients with recreational activities such as reading books or playing board games.
- Responded to bell or light signal calls to assist patients with needs.
Cashier/Customer Service
Yesway Properties
Rapid City, SD
10.2020 - 12.2022
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Followed company security procedures for handling large sums of money.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Counted and balanced cashier drawers.
- Scanned items and checked pricing on cash register for accuracy.
Sandwich Artist/Shift Leader
Subway
Rapid City, SD
03.2021 - 08.2021
- Greeted customers and provided product knowledge.
- Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
- Operated cash registers to process payments from customers.
- Maintained cleanliness of work area throughout shift.
- Organized inventory for efficient restocking of products.
- Checked expiration dates on products to ensure freshness of items served to customers.
- Assisted in the training of new staff members on proper sandwich-making techniques.
- Trimmed meats and cheeses for sandwiches as needed.
- Inspected equipment regularly for proper functioning and sanitation standards.
- Followed established procedures for handling money transactions accurately.
- Cleaned tables, chairs, counters, floors, trays, dishes, silverware after each shift.
- Replenished condiments and other supplies at front counter areas.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Checked orders for quality and completeness.
- Coordinated shift workers for inventory receiving, auditing and restocking.
Customer Service Representative
Davidson's liquors Inc.
Denver, CO
10.2016 - 03.2017
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Educated customers on special pricing opportunities and company offerings.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
Retail Sales Associate
Hollister Co
Rapid City, SD
09.2016 - 12.2016
- Floor Sales, Updates, Assembly, Half-pricing items.
- Assisted customers with finding the right product for their needs.
- Organized displays to attract customers and promote sales.
- Assisted with unloading delivery trucks and stocking shelves with new merchandise.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Created price tags and merchandise signs for new items.
Cashier/Customer Service
Liquor Store
Rapid City, SD
03.2015 - 08.2016
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
Cashier/Customer Service
MG Oil
Rapid City, SD
04.2014 - 10.2015
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Housekeeping
Holiday Inn Express and Suites
Rapid City, SD
01.2015 - 01.2015
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Housekeeping
Fairfield Inn and Suites
Rapid City, SD
01.2015 - 01.2015
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Housekeeper/Laundry
Brenda's Trew Cleaners
Rapid City, SD
11.2014 - 01.2015
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Changed bed linens and towels, tidied up rooms.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Emptied trash receptacles throughout the property.
- Scrubbed kitchen appliances, countertops and fixtures.
Crew Leader
Taco Bell
Rapid City, SD
02.2014 - 04.2014
- Ensured compliance with all health and safety regulations.
- Inspected equipment for proper operation before use by crew members.
- Provided technical support to crew members when operating machinery or equipment.
- Responded promptly to customer inquiries concerning services provided by the crew.
- Delegated daily tasks to team members to optimize group productivity.
Shift Leader
Arby's
Rapid City, SD
08.2013 - 01.2014
- All leads, Stocking, Food Prep, Cleaning, Cash Handling.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Adhered to all health code regulations while preparing food items for customers.
- Checked orders for quality and completeness.
Crew Member
Hardee's
Rapid City, SD
05.2013 - 08.2013
- Restocked kitchen supplies including food products and utensils.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Assisted in the preparation of food items such as sandwiches.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Performed cashier duties such as taking orders, collecting payments and providing change.
Education
High School Diploma -
Stevens High School
Rapid City, SD05.2012
Skills
- Laundry
- Cooking
- Kitchen Experience
- Food Safety
- Serving Experience
- Caregiving
- Food Preparation
- Cashiering
- Food Service
- Cash Handling
- Cleaning Experience
- Data Entry
- Meal Preparation
- Home Care
- Customer Service
- Microsoft Word
- Food Production
- Retail Sales
- Merchandising
- Guest Services
- POS
- Time Management
- Shift Management
- HIPAA Compliance
- Problem-solving skills
- Report Writing
- Scheduling
- Mail handling
- Calendar Management
- File Organization
Certification
- Food Handler Certification
- First Aid Certification
- TABC Certified
- Robbery
- Liquor and tabaco
- There are others ask to see them.
Affiliations
- gardening
- crafting
- painting
- bored games
References
Shannon Clark (605) 342-1666 My Manager at yesway.
Stevie Nichole (605) 290-7387 Co-worker at yesway.
Justin Hanson (605) 390-3075 Co-worker at yesway.
Lonea Lange (605) 545-7689 Shabby chic designs i was her assistant.
Timeline
PCA Personal Care Assistant
The Fairmount
01.2023 - 05.2023
PCA Personal Care Assistant
The Victorian Assisted Living Facility
01.2023 - 04.2023
Sandwich Artist/Shift Leader
Subway
03.2021 - 08.2021
Cashier/Customer Service
Yesway Properties
10.2020 - 12.2022
Customer Service Representative
Davidson's liquors Inc.
10.2016 - 03.2017
Retail Sales Associate
Hollister Co
09.2016 - 12.2016
Cashier/Customer Service
Liquor Store
03.2015 - 08.2016
Housekeeping
Holiday Inn Express and Suites
01.2015 - 01.2015
Housekeeping
Fairfield Inn and Suites
01.2015 - 01.2015
Housekeeper/Laundry
Brenda's Trew Cleaners
11.2014 - 01.2015
Cashier/Customer Service
MG Oil
04.2014 - 10.2015
Crew Leader
Taco Bell
02.2014 - 04.2014
Shift Leader
Arby's
08.2013 - 01.2014
Crew Member
Hardee's
05.2013 - 08.2013
High School Diploma -
Stevens High School
- Food Handler Certification
- First Aid Certification
- TABC Certified
- Robbery
- Liquor and tabaco
- There are others ask to see them.
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