Psymin Olivarez
San Antonio,TX
Summary
Results-driven professional with a proven ability to exceed targets and thrive in fast-paced environments. Skilled in strategic thinking, multitasking, and process optimization to support team goals. Known for proactive problem-solving and efficiency.
Overview
4
4
years of professional experience
3
3
Certifications
Work History
Internet Researcher
Centific Global Solutions Inc.
09.2024 - 01.2025
- Trained AI using search engine queries and grading results
- Learned research methodologies and protocols to ensure accurate data collection and analysis
- Conducted user research studies to gather insights on user behavior, preferences, and needs
- Collaborated with 40+ researchers
Customer Experience Associate L2
Conduent Business Services LLC
08.2024 - 09.2024
- Technical support for mobile apps
- Provide customer service for account and financial needs
- Efficiently manage calls using Avaya in call center environment
- Collaborate and coordinate with internal team members using Microsoft Teams
- Recognized as MVP during onboarding graduation for being self-reliant on wiki procedures, average call time, and quiz scores
Barista
Alamo Biscuit Company and Panaderia
07.2023 - 03.2024
- Responsible for cashier, customer service, food prep, cleaning, organizing, and drink preparation
- Recognized by multiple customers for great customer service on surveys
- Praised on attention to detail
Server
Alamo Biscuit Company and Panaderia
07.2023 - 03.2024
- Responsible for food service, serving customers, and POS system
- Selected to represent the new location
Server Assistant
Alamo Biscuit Company and Panaderia
10.2022 - 03.2024
- Responsible for cleaning, multitasking, and organizing
- Praised by leadership & peers for my attention to detail and work ethic
BP Host
Kids Empire
06.2022 - 11.2022
- Responsible for cleaning, party hosting, dancing, and customer service
- Recognized by leadership & peers on my attention to detail and work ethic
Education
High School Diploma -
UT High School
San Antonio, TXSkills
- Problem solving & highly dependable
- Adaptability to new technologies
- Organization & multitasking
- Team player & fast learner
- Customer Service
- Communication & attention to detail
Technical Skills
- Hardware & OS support
- Network security & basics
- Mobile devices & troubleshooting
- Cloud computing
- Threats & Vulnerabilities
- Risk management & Incident response
- Security controls & best practices
- Azure architecture & services
- Research processes & interpreting results
- Microsoft 365
Certification
- CompTIA A+
- CompTIA Security +
- Microsoft Certified: Azure Fundamentals
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