Summary
Overview
Work History
Education
Skills
Timeline
Generic

Psyterica Morris

Tallahassee,FL

Summary

Professional with strong background in customer service, adept at handling client inquiries and resolving issues efficiently. Skilled in communication, problem-solving, and conflict resolution, consistently ensuring customer satisfaction. Highly adaptable, team-oriented, and results-driven, excelling in fast-paced, dynamic environments. Passionate about fostering positive customer experiences and contributing to team success.

Overview

8
8
years of professional experience

Work History

Customer Service Advocate

Bill.com
12.2023 - 04.2025


  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Provided information about products and services
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Canceled accounts
  • Received and processed incoming and outbound phone calls from customer or client base
  • Recorded details of customer transactions, interactions, inquiries, complaints, comments
  • Prioritized data entry daily to ensure customers' needs were met
  • Ensured that appropriate changes were made to resolve customer concerns
  • Determined charges for services requested

Customer Service Advocate

Eos Usa (American Water)
09.2022 - 12.2023
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Managed high volume inbound and outbound calls during peak hours, prioritizing urgent cases while maintaining attention to detail.
  • Maintained a positive work environment, fostering team collaboration and continuous improvement.
  • Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.
  • Researched and resolved billing discrepancies to enable accurate billing with customers water bills.
  • Scheduling appointments for technicians to visit the property to check water meters and/or for water leaks.


Member Service Representative

Concentrix
05.2020 - 09.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
  • Maintained high-quality service by adhering to company policies and standards in all member interactions.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Apple Technical Support Representative

Kelly Services
03.2017 - 05.2020
  • Maintained up-to-date knowledge of Apple products, software updates, and emerging technologies to provide accurate information to customers.
  • Reduced escalations to higher-level support teams by effectively resolving customers'' inquiries on initial contact.
  • Effectively translated complex technical information into user-friendly language for customers lacking advanced expertise.
  • Provided remote support to customers via phone, email, chat, or screen-sharing applications as needed.
  • Handled 80+ Calls daily (Inbound & Outbound) Auto Dialer

Education

High School Diploma -

Monroe Comprehensive High School
Albany, GA
05-2011

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Problem-solving
  • Script memorization
  • High Volume Call Environment
  • Inbound/Outbound Dialers
  • Auto-Dialer

Timeline

Customer Service Advocate

Bill.com
12.2023 - 04.2025

Customer Service Advocate

Eos Usa (American Water)
09.2022 - 12.2023

Member Service Representative

Concentrix
05.2020 - 09.2022

Apple Technical Support Representative

Kelly Services
03.2017 - 05.2020

High School Diploma -

Monroe Comprehensive High School

Similar Profiles

CREATE PROFILE