Summary
Overview
Work History
Education
Skills
Philosophy
Timeline
GeneralManager

P. Theresa Duncan

Raleigh, NC,NC

Summary

High-energy sales and customer relations professional. Well-versed in communicating and negotiating solutions. Focused on offering superior support while meeting target production. Creative in building employee loyalty and promoting resident retention.

Overview

18
18
years of professional experience

Work History

SIC/Medication Technician

Carillon/Covington/The Reserves
Raleigh, NC
09.2018 - Current
  • Cared for patients and families with enthusiasm and compassion.
  • Responsible for administering approximately 300 medications and procedures during shift.
  • Reviewed patient progress and documented effects for interdisciplinary care team of any prescribed medication or change in status.

Remote Sales/Customer Service Representative

Overpass
Raleigh, NC
02.2017 - 08.2018
  • Cultivated personable relationships while sharing wealth management services.
  • Responded to customers with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Delivered excellent customer service averaging 92% customer satisfaction rating.

Corporate Recruiter

New River Technology
Raleigh, NC
07.2015 - 08.2017
  • Built and leveraged professional network connections that provided continuous and relevant applicant sources across diverse industries.
  • Managed over 50 customer calls per day while facilitating new hire orientation.
  • Conducted four recruiting events per year to grow passive talent pipeline to prepare for future hiring needs. Networked at corporate events to find potential employees.

Consultant/Property Manager

Berkely Property
RTP, NC
01.2010 - 12.2015
  • Presented luxury community on thirty-two acres with 320 apartment homes.
  • Responsible for qualifying applicants and ensuring on-time collection of monthly rent.
  • Consistently surpassed set occupancy goals. closing 80% for four consecutive years.
  • First month as Property Manager, set records for occupancy and contract value.
  • Solicited and analyzed bids for repairs, renovations, and landscaping of outside vendors, closely supervising progress and performance honoring agreed terms.

Property Manager

Century 21
RTP, NC
01.2005 - 12.2009
  • Evaluated and recommended changes in rental pricing strategies to remain market competitive.
  • Boosted occupancy by 9% by leveraging market knowledge and successful promotional strategies.
  • Monitored timely receipt and reconciliation of rent collections in accordance with statutes.
  • Minimized vacancy periods by collaborating with property owners to strategize improvements to marketing initiatives, business plans, and tenant outreach programs.

Education

Associate of Arts - Business Administration and Management

Wake Technical Community College
Raleigh, NC
05.2023

Skills

  • Local Market Conditions
  • Fair housing policies
  • Collaboration
  • Microsoft Office applications (Word, Excel, Outlook, and PowerPoint) and Yardi
  • Communication

Philosophy

The belief in pride in the community and exceptional service equals enthusiasm~ The formula for happy residents, high occupancy, and satisfied investor/s. The sincere enjoyment in helping others "closes." Always motivate, appreciate, and know success is a team accomplishment.

Timeline

SIC/Medication Technician

Carillon/Covington/The Reserves
09.2018 - Current

Remote Sales/Customer Service Representative

Overpass
02.2017 - 08.2018

Corporate Recruiter

New River Technology
07.2015 - 08.2017

Consultant/Property Manager

Berkely Property
01.2010 - 12.2015

Property Manager

Century 21
01.2005 - 12.2009

Associate of Arts - Business Administration and Management

Wake Technical Community College

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P. Theresa Duncan