Pua Anjain
87-1012 Moauli,HI
Summary
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
20
20
years of professional experience
Work History
Manager
Marshallese Island Dreams
08.2018 - 11.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
Budget Officer
Ministry of Finance
01.2013 - 01.2018
- Reviewed operating budgets periodically to analyze trends affecting budget needs.
- Performed month-end account analysis, headcount and salary reports and related journal entries.
- Directed preparation of regular and special budget reports to interpret budget directives and establish policies for execution.
- Prepared project budgets, forecasting and inventory and material pricing points.
- Analyzed revenues, expenditures, and cash management.
- Ensured accurate financial reporting with timely preparation of budgetary documents and reports.
- Submitted recommendations to budgets and forecasts for approval or disapproval.
Customer Service Representative
Good Humor Breyers
03.2007 - 01.2012
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Receptionist Intern
Saint Francis House Clinics
01.2004 - 01.2007
- Maintained cleanliness of reception area, creating a welcoming atmosphere for visitors and employees alike.
- Assisted in event planning and coordination, ensuring successful execution of company functions.
- Enhanced customer satisfaction by providing friendly and efficient service at the front desk.
- Handled sensitive information discreetly by adhering to strict confidentiality guidelines, ensuring client trust.
Education
Associate of Arts - Business Administration And Management
NorthWest Arkansas Community College
Bentonville, AR06-2003
High School Diploma -
Marshall Islands High School
Majuro Marshall Islands06-1999
Skills
- Customer service
- Microsoft Excel proficiency
- Data entry
- Strong organization
- Customer relations
- File organization
- Budget planning
- Call center experience
- Scheduling appointments
- Complaint handling
Languages
Marshallese
Full Professional
Timeline
Manager
Marshallese Island Dreams
08.2018 - 11.2023
Budget Officer
Ministry of Finance
01.2013 - 01.2018
Customer Service Representative
Good Humor Breyers
03.2007 - 01.2012
Receptionist Intern
Saint Francis House Clinics
01.2004 - 01.2007
Associate of Arts - Business Administration And Management
NorthWest Arkansas Community College
High School Diploma -
Marshall Islands High School
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