Puakea Domingo
Kapa’a,HI
Summary
Dedicated candidate eager to leverage knowledge in social services and program development. Successful at managing multiple priorities with the willingness to take on added responsibilities to meet team goals. Committed to advocating for the rights and person-centered services of individuals with development and intellectual disabilities.
Overview
7
7
years of professional experience
Work History
Case Coordinator
Easterseals Hawai’i
07.2020 - Current
- Managed a caseload of 15-20 adults with developmental and intellectual disabilities at a time, collaborating with their families and DOH Case Manager to ensure person-center services.
- Communicated with families on COVID-updates and led telehealth services via Zoom and in-person.
- Monitored program activities and evaluated quality for improvement recommendations.
- Created well-written quarterly reports and conducted monthly supervisory visits, ensuring strategies and outcomes promote success.
Crisis Intervention Advocate
YWCA Kauai
06.2023 - Current
- Provided emotional support to individuals in crisis who called or texted the 24/7 hotline for assistance.
- Used active listening and collaborative problem-solving skills to connect with residents and team members to address concerns.
- Built safety plans to lower risk of crisis and intervened in specific manners outlined by procedures.
Habilitation Technician
Bayada Habilitation
06.2023 - Current
- Supported adults with developmental and intellectual disabilities through individualized support planning.
- Inputted data through secure online portals to reflect participant's progress of their person-centered goals daily.
Mother's Helper
Dorow LLC
01.2021 - 09.2023
- Maintaining a clean and organized environment in the kitchen by vacuuming, wiping counters, and washing dishes.
- Prepared meals for dinner as specified and disposed of trash and recyclables to avoid waste buildup.
Concierge Receptionist
Pacific Lutheran University
09.2017 - 12.2019
- Greeted University students and assisted with their meal plans and school-issued identification cards by managing their profiles on the school’s online portal.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Direct Support Worker
Easterseals Hawai'i
06.2019 - 08.2019
- Supported adults with developmental and intellectual disabilities through individualized support planning.
- Led daily classes of various topics (ex: Self-determination, Sign Language, Health/Nutrition, Brain Games, Writing, Reading, etc.) depending on participant's interests.
- Inputted data through a secure online portal to reflect participant's progress of their person-centered goals daily.
Office Associate
Homer Fish Processing
06.2016 - 08.2018
- Communicated with customers through friendly dialog in order to help them learn more about the fish processing business and their shipping options.
- Coordinated shipping frozen fish and retail with FedEx Priority Overnight across the United States.
- Managed the cash register throughout the day, utilizing my skills in efficiency and timeliness, resulting in smooth and errorless transactions.
Intern
Stroke and Diabetes Center
02.2018 - 05.2018
- Shadowed an occupational therapist, gaining knowledge and information from a professional through active involvement with patients during their weekly appointments.
- Assessed methods of rehabilitation for stroke, diabetes, and autistic patients, utilizing observation and communication skills in order to provide patients with the care they need.
Residence Hall Front-Desk Associate
Pacific Lutheran University
09.2017 - 12.2017
- Greeted student residents and visitors upon arrival, offered assistance, and answered questions to build rapport and a welcoming environment.
- Distributed incoming mail to students living in the residence hall and provided information about current events happening on campus.
Housekeeper
A Fisherman’s Resort
06.2016 - 08.2017
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds, and restocking bathroom items.
- Managed daily cleaning schedule to prepare for arrival of guests in a timely manner.
Education
Bachelor of Arts - Sociology, Minor in Studio Arts
Pacific Lutheran University
Tacoma, Washington05.2020
Skills
- Developmental Disabilities
- Case Management
- Individualized Service Plans
- Performance Tracking and Evaluations
- Accuracy and Efficiency
- Verbal and Written Communication
- Compassionate Care
- Staff Support
Timeline
Crisis Intervention Advocate
YWCA Kauai
06.2023 - Current
Habilitation Technician
Bayada Habilitation
06.2023 - Current
Mother's Helper
Dorow LLC
01.2021 - 09.2023
Case Coordinator
Easterseals Hawai’i
07.2020 - Current
Direct Support Worker
Easterseals Hawai'i
06.2019 - 08.2019
Intern
Stroke and Diabetes Center
02.2018 - 05.2018
Concierge Receptionist
Pacific Lutheran University
09.2017 - 12.2019
Residence Hall Front-Desk Associate
Pacific Lutheran University
09.2017 - 12.2017
Office Associate
Homer Fish Processing
06.2016 - 08.2018
Housekeeper
A Fisherman’s Resort
06.2016 - 08.2017
Bachelor of Arts - Sociology, Minor in Studio Arts
Pacific Lutheran University
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