Pualani Gray
Oakland,CA
Summary
My name is Pualani Gray, a dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Able to add/increase positivity in business environment. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices. Can provide top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhance customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build rapport. Knowledgeable and motivated professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor, and skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, adaptability, speed, and process optimization. Articulate, energetic, empathetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Hardworking and passionate with strong organizational skills eager to secure entry-level customer service representative/IT position. No team member left behind attitude, ready to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
Sales Associate
Zumiez
05.2021 - 01.2022
- Solved customer challenges by offering relevant products and services.
- Answered customer questions about sizing, accessories, and merchandise care.
- Set and achieved company defined sales goals.
- Stayed current on company offerings and industry trends.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Trained new employees on customer service, money handling and organizing strategies.
- Helped customers locate products and checked store system for merchandise at other sites.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Contributed to team objectives in fast-paced environment.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Achieved or exceeded company-defined sales quotas.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Built relationships with customers and community to promote long term business growth.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Prepared merchandise for sales floor by pricing or tagging.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Managed returns, exchanges and refunds in accordance with store policy.
- Engaged with customers to effectively build rapport and lasting relationships.
Sales Assistant
Farmers Insurance Agency
03.2021 - 05.2021
- Recorded accurate and efficient records in customer database.
- Attended monthly sales meetings and quarterly sales trainings.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Informed customers of promotions to increase sales productivity and volume.
- Fielded customer questions to share information about products, availability, and pricing.
- Quoted prices, credit terms and other bid specifications.
- Assisted customers with prompt and polite support via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Established rapport with customers using active listening and interpersonal skills.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Gathered and prepared sales materials in preparation for sales meetings.
- Researched new clients for sales team, inputting contact information into Excel/Sheets.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Presented professional image consistent with company's brand values.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Barback
Perch And Plow
10.2020 - 04.2021
- Assisted in setting up and breaking down bar area for special events.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Checked ID cards and verified bar guests were of legal age.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Addressed customer complaints and inquiries to verify satisfaction.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Greeted customers and provided menus upon arrival to dining room.
- Delivered food to customers at bar and tables.
- Coordinated with servers and bartenders to maintain smooth operation of bar area.
- Processed payments for orders and provided customers with change.
- Restocked ice, condiments, and snacks.
- Replaced empty kegs and soda syrups.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Learned how to make wide variety of mixed drinks.
- Assisted with bussing tables and cleaning up spills.
- Provided attentive service and proactively assessed guest needs.
- Offered product samples, answered questions and helped customers find items.
- Operated POS system to collect payments from customers.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Greeted customers and provided friendly, knowledgeable service.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
Server
Mary's Pizza Shack
02.2019 - 09.2020
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Answered customers' questions, recommended items, and recorded order information.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Checked guests' identification before serving alcoholic beverages.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Inspected dishes and utensils for cleanliness.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Processed orders and sent to kitchen employees for preparation.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Served food and beverages promptly with focused attention to customer needs.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Server
Applebee's Grill + Bar
07.2016 - 04.2019
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Answered customers' questions, recommended items, and recorded order information.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Checked guests' identification before serving alcoholic beverages.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Inspected dishes and utensils for cleanliness.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Bussed and reset tables to keep dining room and work areas clean.
- Increased sales significantly by upselling higher-end products to customers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Processed orders and sent to kitchen employees for preparation.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Served food and beverages promptly with focused attention to customer needs.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Education
High School Diploma -
Lighthouse Community Charter High School
Oakland, CA06.2016
Skills
- Multitasking Strengths
- Customer Service and Assistance
- Verbal and Written Communication
- Critical Thinking
- Conflict Resolution
- Adaptable and Flexible
- Courteous Phone Demeanor
- Cool Under Pressure
- Company Standards
- Patient Profiles
- Excellent People Skills
- Collaborative Environments
- Team Meetings
- Update Records
- Reading Comprehension
- Process Payments
- Strategic Product Placement
- Store Organization
- Inventory Recordkeeping
- Patron Rapport
- Guest Inquiries
- Suggestive Selling
Timeline
Sales Associate
Zumiez
05.2021 - 01.2022
Sales Assistant
Farmers Insurance Agency
03.2021 - 05.2021
Barback
Perch And Plow
10.2020 - 04.2021
Server
Mary's Pizza Shack
02.2019 - 09.2020
Server
Applebee's Grill + Bar
07.2016 - 04.2019
High School Diploma -
Lighthouse Community Charter High School
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