Pualani naeole
Honolulu,HI
Summary
Results-driven to excel in any position or environment using solid skills and past experience. Collaborates with others to meet deadlines and goals. Communicates effectively with co-workers and customers.
Detail-oriented professional with experience providing cleaning services. Skilled in using variety of cleaning products and equipment. Possesses excellent organizational and multi-tasking skills and provides excellent customer service.
Hardworking employee with experience in residential and commercial settings. Adept at following instructions, maintaining clean and tidy workspace, and working cooperatively with team members.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Dynamic individual with hands-on experience in many of my jobs I worked and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
3
3
years of professional experience
Work History
Housekeeping Cleaner
Integrated Facility Services
09.2025 - Current
- Dusted picture frames and wall hangings with cloth.
- Operated electronic backpack vacuums and floor sweepers.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Handled requests for extra linens, toiletries and other supplies.
- Polished fixtures to achieve professional shine and appearance.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
Dispatcher
Transdev Health Solutions
05.2023 - 01.2025
- Maintained updated and detailed records of calls in physical and electronic database.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Analyzed customer feedback and provided solutions to improve customer service.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Assisted in resolving customer complaints and grievances.
- Answered phone calls and responded to customer emails.
- Provided customers with information on products and services.
- Utilized customer feedback to improve customer service.
- Scheduled customers appointments as per doctor office or per customer
- Secured all rides based on schedule of drivers or/and customers
- Made sure customer satisfaction was met
Security Officer
HiBred
12.2022 - 02.2023
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Responded quickly to emergency situations to assess and deflect issues.
- Responded quickly to incidents and assessed active situations for security concerns.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Completed full building and grounds patrols to spot and investigate concerns.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
- Investigated suspicious activities and persons to maintain security of premises.
- Wrote detailed reports of all security breaches and investigations.
- Monitored CCTV cameras and alarm systems for security breaches.
- Examined doors, windows and gates to verify security.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Reported suspicious activities and persons to law enforcement.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Security Officer
Securitas Security
09.2022 - 11.2022
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Reported suspicious activities and persons to law enforcement.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
Education
High School Diploma -
Roosevelt High School
Honolulu, HISkills
- Communication
- Surface disinfection
- Sanitization procedures
- Guest relations
- Driver communication
- Software proficiency
- Customer relationship management
- Electronic surveillance
- Identification verification
- Premises patrol
- Communication to team
Timeline
Housekeeping Cleaner
Integrated Facility Services
09.2025 - Current
Dispatcher
Transdev Health Solutions
05.2023 - 01.2025
Security Officer
HiBred
12.2022 - 02.2023
Security Officer
Securitas Security
09.2022 - 11.2022
High School Diploma -
Roosevelt High School