Pualany Balcazar
Richmond,CA
Summary
Dynamic and detail-oriented professional with extensive experience in cleaning and customer service at Kaiser Permanente. Proven ability to enhance client satisfaction through exceptional communication and tailored services. Bilingual in English and Spanish, skilled in maintaining sanitary environments while fostering strong relationships with clients and families. Committed to delivering high-quality results and ensuring safety.
Overview
25
25
years of professional experience
Work History
House Cleaner
Alida’s House Cleaner
Richmond, CA
02.2020 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
- Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
- Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Provided exceptional customer service through active listening, problem-solving abilities, and clear communication skills.
- Emptied trashcans and transported waste to collection areas.
Babysitter
Myself
El Sobrante, CA
07.2015 - 11.2019
- Played games, worked on puzzles, and read books to young children and child with disabilities.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
- Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children and child with disabilities entertained.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
- Promoted healthy habits by preparing nutritious meals and snacks for children daily.
- Enhanced language development by engaging in storytelling, reading books, and encouraging conversation among the children and child with disabilities under my care.
Receptionist
Kaiser Permanente
Richmond, CA
09.2000 - 06.2004
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Helped maintain office security by monitoring visitor access and issuing badges.
Education
Delta High School
Richmond, CA06.2004
Skills
- Cleaning and sanitization
- Customer service
- Housekeeping
- Childcare assistance
- Teamwork
- Customer service-focused
- Excellent oral and written communication
- Customer-oriented
- FLUENT IN LANGUAGE
- Exceptional communicator
- Bilingual English/Spanish
Languages
Spanish
Native or Bilingual
Timeline
House Cleaner
Alida’s House Cleaner
02.2020 - Current
Babysitter
Myself
07.2015 - 11.2019
Receptionist
Kaiser Permanente
09.2000 - 06.2004
Delta High School