Puanani Raymond

• Deliver exceptional guest service by resolving concerns promptly and professionally, resulting in positive guest experiences.
• Perform Night Audit functions, ensuring accurate financial reconciliation, billing, and daily reporting.
• Support Front Office operations during overnight shifts while maintaining hotel security and operational continuity.
• Identify guest needs quickly and provide personalized solutions to enhance satisfaction.
• Troubleshoot complex guest service and technical issues with minimal supervision.
• Collaborate with multiple departments to ensure seamless hotel operations and guest satisfaction.
• Assist in training and mentoring team members on Front Office procedures and Night Audit responsibilities.
• Maintain accuracy in daily operational tasks while meeting strict deadlines.
• Build positive relationships with guests through professionalism, empathy, and effective communication.
• Consistently demonstrate reliability, leadership, and commitment to Hyatt's service standards.

7 years as a Senior Lobby Concierge adds another important dimension:

• Personalized guest assistance
• Anticipating customer needs
• Building relationships with repeat and high-level guests
• Providing local knowledge and recommendations
• Coordinating requests and special arrangements
• Managing multiple requests while maintaining a calm, welcoming presence
• Creating memorable experiences through personalized service