Summary
Overview
Work History
Education
Skills
Timeline
Generic

Pucharapa Pongnuch

Alexandria,VA

Summary

Dynamic server with expertise in exceptional customer service. Proven ability to enhance guest satisfaction through positive interactions, and efficient order management. Skilled in POS operation and relationship management, consistently delivering a memorable dining experience while prioritizing service excellence. Strong communication and teamwork skills contribute to outstanding guest experiences.

Overview

3
3
years of professional experience

Work History

Server

Gin Ramen & Asian Tapas
Alexandria, VA
11.2023 - Current
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Poured wine, beer, and cocktails for patrons.
  • Greeted guests with friendliness and professionalism.
  • Greeted customers and provided excellent customer service.
  • Took orders from customers accurately and in a timely manner.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Set up tables in between patrons to reduce wait times.
  • Prepared checks, itemizing total meal costs and taxes.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Informed customers of daily specials and signature menu items.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Provided excellent customer service to ensure satisfaction.

Server

Sushi Aoi
Washington, DC
11.2022 - 11.2023
  • Greeted guests and provided menus.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Took orders from customers accurately and in a timely manner.
  • Checked food before serving it to customers.
  • Provided excellent customer service to ensure satisfaction.
  • Stayed informed about daily specials, new menu items, promotions.
  • Delivered food orders promptly and courteously.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Implemented feedback from customers to improve service quality and menu offerings.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Operated POS terminals to input orders, split bills, and calculate totals.
  • Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.

Education

Bachelor of Arts - Humanities

Srinakharinwirot University
Bangkok,TH

Skills

  • Cocktail preparation
  • Order taking
  • Customer service
  • Menu knowledge
  • Cash handling
  • POS operation
  • Positive and professional
  • Positive guest interactions
  • Hospitality service expertise
  • Service prioritization
  • Relationship management
  • Performance improvement
  • Table setting

Timeline

Server

Gin Ramen & Asian Tapas
11.2023 - Current

Server

Sushi Aoi
11.2022 - 11.2023

Bachelor of Arts - Humanities

Srinakharinwirot University

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