Vicky Wu
Pacific Vision Institute
Honolulu,HI
17
years of professional experience
Experienced in maintaining clean, organized, and sanitary environments. Skilled in using effective cleaning techniques to ensure guest rooms and public areas are spotless and welcoming. Demonstrated ability to manage time efficiently, prioritize tasks, and adapt to varying cleaning needs in fast-paced environments.
Work History
Housekeeping
1 Year 9 Months- Clean and sanitize guest rooms, bathrooms, and public areas.
- Change bed linens, make beds, and replace towels and amenities.
- Vacuum, dust, mop floors, and remove trash.
- Restock supplies and ensure rooms meet cleanliness standards.
- Inspect rooms for maintenance issues and report any problems.
- Respond to guest requests promptly and professionally.
- Follow safety procedures and company policies.
- Work efficiently both independently and as part of a team.
Receptionist/Medical Assistant
3 Years 3 Months- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increased client satisfaction.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Called and faxed pharmacies to submit prescriptions and refills.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Verified patient insurance coverage and collected required co-payments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
Salesperson
7 Months- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Worked to build relationships with customers and built potential for additional sales.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise.
- Located merchandise across various stores to address customer needs.
Salesperson
7 Years 4 Months- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Worked to build relationships with customers and built potential for additional sales.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise.
- Located merchandise across various stores to address customer needs.
Sales Promoter
5 Months- Provided product samples, coupons, informational brochures and incentives to persuade people to buy products.
- Worked with retail environments to boost product awareness, meeting and exceeding established sales goals.
Education
Associate Degree - Hospitality
Skills
Bilingual language skill in mandarin
Cantonese and English.
Time management
Organization skill
Customer service skill
Physical stamina
Full of experience in computer
Cash Register Operation
Complaint Handling
Billing and Payment Processing
Suggestive Selling
Display Restocking
Patient Scheduling
Data Entry
Insurance Verification
LANGUAGES
Chinese (Cantonese) - Native or Bilingual
Chinese (Mandarin) - Native or Bilingual
English - Professional Working
Timeline
Housekeeping
Hilton
09.2024 - CurrentRead More
Receptionist/Medical Assistant
Pacific Vision Institute
03.2023 - CurrentRead More
Salesperson
Allure Swimwear
05.2022 - 12.2022Read More
Sales Promoter
California Exports
10.2013 - 03.2014Read More
Salesperson
Allure
02.2009 - 06.2016Read More
Kapiolani Community College/University of HI Community Colleges
Associate Degree from Hospitality
Read More