Pui “Laura” Li
Phoenix,AZ
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Retail Associate
UPS
Tempe, AZ
03.2018 - 04.2020
- Complied with UPS established policies and procedures
- Kept up with extensive and ever changing knowledge on company policy and safety precautions
- Sales Associate in UPS
- Helped customers with savings when it came to shipping with us
- Oversaw UPS opening and closing duties
- Skilled at cash handling and accounting
- Managed and oversaw merchandise resets
- Stocked shelves and verified inventory codes
- Unloaded freight and managed Packaging receiving
- Boxed and wrapped customer packages with care
- Sorted mail and placed for mailbox holders
- Sent out or placed on hold mail for mailbox holders
- Called and kept up with customer on their soon to be expired accounts
- Made sure the store was clean
- No boxes left behind, check in every box before leaving and made sure every box was sent out with the driver when appropriate
- Helped customer on an old customer use computer with their queries or even how to navigate the computer
- Proficient with POS System
- Attended meetings with coworkers about future of the UPS stores as well as sales services
- Worked various changing shifts including nights, weekends, and all throughout the week
- Full time and part time.
Agent
Solutions Staffing
Scottsdale, AZ
01.2018 - 04.2018
- I worked here as a temp agent for one of their call centers
- I handled many inbound as well as outbound calls for many different companies
- Some that included generator services and others that included sales of As Seen On TV products or Yoga classes
- I have set up appointments for people to come check on generators or even kept up with accounts of customer addresses to send Yoga class videos and As Seen On TV merchandise to
- I worked 9AM - 5PM including occasional weekends
- I have also stayed late to attend their seminar for sales practice.
Driver Helper
UPS
Mesa, AZ
11.2017 - 01.2018
- It was physical labor
- I helped my driver deliver packages to houses and businesses during the Holiday seasons
- The average box weighing about 20-30 lbs
- We usually worked from around 11AM to 8PM and had about 150-200+ stops.
CEA - Costumer Engagment Agent
Mesa, AZ
08.2017 - 10.2017
- I've made many of outbound calls averaging 300+ calls a day to many different leads
- I sell for Spectrum - which is a TV, internet and voice provider contracted through Ipacesetters
- I find my best work is dealing with canceled customers and offering them genuine care as I handle their concerns and setting them back up with our services
- I also arrive early and stay late to make sure my work is done when needed
- Managers have always complimented that as well as my being easy to manage
- I am polite and courteous no matter how the environment is or customer may react and highly believe in being professional in a work environment.
Cashier
Hibachi Express
Lawrenceville, GA
12.2014 - 08.2015
- It was a small family owned restaurant however my duties included:
- Counting the cash in the resister from open to close
- Make sure the customers received their accurate change
- Greet customers
- Answer and take phone orders as well as online orders
- Pack orders that were placed when needed
- Fry appetizers when needed
- Make sure the dinning area was tidy before opening and after closing
- Keep an eye on stock so that I can tell the manager if we are low
- Restock soda refrigerator, utensils and sauce bottles
- Wipe down tables, glass doors and windows
- Sweep the floor daily
- Worked on a POS System.
Cashier
MULAN, Asian Fusion Resturant
Atlanta, GA
01.2012 - 08.2013
- I worked full time here before they switched owners
- Counting money and making accurate change
- Making sure the register had correct change from open to close
- Reported daily earnings to the owner
- I also made sure my work space was clean as well as the dining areas before and after closing
- I took phone orders as well as online orders (GrubHub) and accepted payment for orders from those that dined in or ordered out (pick up/delivery)
- I greeted customers as well
- Worked on a POS System
- I have other similar work experiences in other different Chinese restaurants
- I have also worked with fryers (for appetizers) and did packing orders as well.
Education
North Springs High School
Skills
- Loss Prevention
- Product And Service Sales
- Customer Transactions
- Point Of Sale Knowledge and Proficiency
- Maintenance
- Sales Growth
- Stocking And Replenishing
- Merchandising Knowledge
- Sales
- Scheduling flexibility
- Verbal and written communication
- Approachability
- Self-directed learning
- Cash register operation
- Reliability
- Proactivity
- Positive and engaging demeanor
- Organization
- Organization and Time Management
- Excellent Communication
- Good Telephone Etiquette
- Data Entry
- Teambuilding
Certification
Cashier (10+ years)
Entering orders into a POS system. (10+ years)
Change Management (10+ years)
Money Management (10+ years)
Speaks fair amount of Cantonese. (10+ years)
Fryer (2 years)
Packaging (10+ years)
Call Center (1 year)
Customer Service (10+ years)
Customer Service Skills (10+ years)
Restaurant Experience (10+ years)
Chinese (10+ years)
Cold Calling (1 year)
Research (2 years)
Languages
Cantonese - Intermediate
Certifications and Licenses
Food Handler
November 2017 to November 2020
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
You miss 100% of the shots you never take.
Wayne Gretzky
Timeline
Retail Associate
UPS
03.2018 - 04.2020
Agent
Solutions Staffing
01.2018 - 04.2018
Driver Helper
UPS
11.2017 - 01.2018
CEA - Costumer Engagment Agent
08.2017 - 10.2017
Cashier
Hibachi Express
12.2014 - 08.2015
Cashier
MULAN, Asian Fusion Resturant
01.2012 - 08.2013
North Springs High School
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