PUI MAN SIU
Las Vegas,NV
Summary
Trilingual college student with strong background in fine dining.
Dedicated server well-versed in food and beverage operations as well as guest services.
Experienced in managing large-scale events or intimate gourmet dining and cocktail services.
Successful at building relationships with customers to increase loyalty and repeat business.
Overview
15
15
years of professional experience
Work History
Food Server - KYU
Fontainebleau
Las Vegas, NV
11.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Food Server - Peter Luger Steakhouse
Caesars Entertainment
Las Vegas, NV
10.2023 - Current
- Cultivated warm relationships with regular customers.
- Restocked supplies during downtime to continue meeting customer demand for products and services.
- Elevated customer satisfaction through followup and enthusiastic customer service.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Pool Cocktail Server
Fourseasons
Las Vegas, NV
03.2023 - Current
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Anticipated guest needs and provided proactive service.
- Determined customer preferences to suggest appropriate cocktails and increase sales.
- Maximized sales of specials and drinks by thoroughly promoting to customers and maintaining great salesmanship.
Cocktail Server - Press
Four Seasons Hotel
Las Vegas, NV
10.2021 - Current
- Determined customer preferences to suggest appropriate cocktails and increase sales.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Maintained accuracy and efficiency when processing sales transactions.
- Maintained clean and organized bar area.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Food Server - Fleur
Mandaley Bay
Las Vegas, NV
12.2022 - 01.2024
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Addressed customer complaints quickly and professionally to avoid negative reviews and loss of business.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Food Server - Stanton Social Prime
Caesars Entertainment
Las Vegas, NV
02.2023 - 10.2023
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
Food Server - Grand Wok
MGM Grand
Las Vegas, NV
06.2021 - 11.2022
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Elevated customer satisfaction through followup and enthusiastic customer service.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Education Aide
Vice President Office - Santa Fe College
12.2016 - 12.2017
- Answered all incoming calls and directed messages using a multi-line telephone system
- Primary point of contact of students and guest for questions and concerns
- Supported the Vice President with duties such as filing, scanning, bookkeeping, and data entry
- Offered services to many people of different socioeconomic and cultural backgrounds
- Adhered to schedules and timelines, maintaining confidentiality and professionalism at all times
Food Server
Ruby Tuesday
Hong Kong
04.2014 - 03.2015
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Lounge Server
Four Seasons Hotel Hong Kong
Hong Kong
05.2009 - 05.2012
- Memorized and recalled daily specials.
- Assisted guests with making menu selections and made recommendations when needed.
- Ensured that all orders were accurate and brought to each table in a timely manner.
- Delivered exceptional, friendly, and fast service.
Education
Bachelor of Science - College Of Agricultural And Life Sciences
University of Florida
Gainesville, FL2020
Associate of Arts - undefined
Santa Fe College
Gainesville, FL2017
Skills
Language Skills
- Speak and write 3 different languages - Mandarin, Cantonese, English
Motivation skills
- Self-motivated
- Positive attitude
Leadership Skills
- Student Ambassador at Santa Fe College 2016-2017
- Completed ambassadors leadership courses 1 and 2
- Great personal leadership skills – Completed personal leadership
course - SLS 1269
Core Qualifications
- High Volume Dining
- Excellent communication skills
- Critical thinking
- Time management
- Food sales and promotion
- Menu Memorization
- Menu presentation
Websites
Activities and Honors
- Was part of the Florida International Leadership Conference 2016
Timeline
Food Server - KYU
Fontainebleau
11.2023 - Current
Food Server - Peter Luger Steakhouse
Caesars Entertainment
10.2023 - Current
Pool Cocktail Server
Fourseasons
03.2023 - Current
Food Server - Stanton Social Prime
Caesars Entertainment
02.2023 - 10.2023
Food Server - Fleur
Mandaley Bay
12.2022 - 01.2024
Cocktail Server - Press
Four Seasons Hotel
10.2021 - Current
Food Server - Grand Wok
MGM Grand
06.2021 - 11.2022
Education Aide
Vice President Office - Santa Fe College
12.2016 - 12.2017
Food Server
Ruby Tuesday
04.2014 - 03.2015
Lounge Server
Four Seasons Hotel Hong Kong
05.2009 - 05.2012
Bachelor of Science - College Of Agricultural And Life Sciences
University of Florida
Associate of Arts - undefined
Santa Fe College