Pui Shan Ng
Katy
Summary
Dedicated customer service professional with a strong track record of handling passenger inquiries empathetically and efficiently. Experience includes supporting students and collaborating with team members to foster a positive environment, ensuring safety and satisfaction while achieving organizational goals.
Overview
6
6
years of professional experience
Work History
Customer Service Officer
Cathay Pacific Airway Limited
Kwai Chung
05.2018 - 10.2022
- Perform check-in operation and handle passenger enquiries with positive, empathetic and professional attitude
- Verify documentation, ticket, and seat assignments for passengers
- Handle basic transaction such as excess baggage charges carefully
- Assisting passengers with special needs and unaccompanied children
- Handle complaints from passengers and work efficiently under pressure
- Calming and reassuring nervous and upset passengers
- Produce work-related documentation using airline-specific software
- Maintain high standard of safety and security at all times
- Good relationships with colleagues and supervisors
Student Tutor
Choose Good Education Center
Kwai Chung
12.2016 - 03.2018
- Supported students in preparing for quizzes and exams, improving their confidence and performance
- Guided students in understanding teaching materials, enhancing comprehension and retention
- Reviewed students' homework and provided corrections, fostering learning and attention to detail
- Developed strong relationships with colleagues and supervisor through effective communication
Education
Bachelor of Science - Human Nutrition
University of Houston
Houston, TX05-2028
Bachelor of English -
University Of Houston
Houston, Texas, United States05-2024
Associate Degree of English -
Houston Community College
Houston, Texas, United States01-2013
Skills
- Customer service
- Problem-Solving
- Data analysis
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Team collaboration
- Multitasking skills
- Verbal communication
- Effective interpersonal skills
Personal Information
- Date of Birth: 01/05/91
- Nationality: Chinese
Languages
Chinese (Cantonese)
Full Professional
Chinese (Mandarin)
Professional
Japanese
Limited
Korean
Limited
Timeline
Customer Service Officer
Cathay Pacific Airway Limited
05.2018 - 10.2022
Student Tutor
Choose Good Education Center
12.2016 - 03.2018
Bachelor of Science - Human Nutrition
University of Houston
Bachelor of English -
University Of Houston
Associate Degree of English -
Houston Community College