Ng Pui Shan
University of Houston
Katy,TX
4
Languages
1
Certification
9
years of professional experience
Experienced in customer service and childcare, with strong communication, teamwork, and interpersonal skills. Patient and reliable, with a natural ability to connect with people from diverse backgrounds. Proficient in English, Cantonese, Mandarin, and Japanese, and eager to learn, grow, and take on new challenges.
Work History
Research Assistant
1 Year 2 Months- Listened to the recording and translated the information from English to Chinese
- Corrected the information into correct excel format
- Followed all other works that were assigned
Student Tutor
2 Years 4 Months- Graded students' homework and helped to do any corrections
- Educated students to understand the teaching material.
- Resolved parents' inquiries with positive and empathetic attitude on phone.
Customer Service Officer
4 Years 5 Months- Performed check-in operation and handled passenger inquiries
- Verified documentation, ticket, and seat assignments for passengers
- Handled basic transaction such as excess baggage charges carefully
- Assisted passengers with special needs and unaccompanied children
- Handled complaints from passengers and work efficiently under pressure
- Produced work-related documentation by using airline specific software
- Maintained high standard of safety and security at all time
Education
Bachelor of Science - Human Nutrition( ACEND TRACK)
Bachelor of Arts - English Literature
Associate Degree - Art
Skills
Data Analysis
Problem Solving
Customer Service
Work under pressure
Time Management
Multitasking
Teamwork
Fast Learner
Communication Skills
Data analysis
Job Objective
Seeking an opportunity for Dietetic internship to grain practical experience
Certification
- Driver License - expired 2026
- Learn2 serve Texas Food Handler Training Program ( License # 9) - August 16, 2026- August 16, 2028
Languages
American English
Cantonese Chinese
Mandarin Chinese
Japanese
Timeline
Research Assistant
University of Houston
03.2024 - 05.2025Read More
Student Tutor
Self Discipline Education Center
03.2021 - 07.2023Read More
Customer Service Officer
Cathay Pacific Airway Limited
05.2016 - 10.2020Read More
University of Houston
Bachelor of Science from Human Nutrition( ACEND TRACK)
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University of Houston
Bachelor of Arts from English Literature
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Houston Community College
Associate Degree from Art
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