Puja Baral
Santa Fe,NM
Summary
Dynamic professional with extensive experience in customer service and cash handling at Smiths. Proven ability to manage high-volume transactions while ensuring exceptional customer satisfaction. Recognized for integrity and work ethic, effectively resolving patron concerns and enhancing service delivery. Adept at training staff and maintaining accurate financial records.
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Overview
15
15
years of professional experience
Work History
Cashier/Customer Service Manager
Smiths
11.2019 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Bank Teller
Sahayatri Saving & Credit Cooperative Limited
05.2017 - 06.2019
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Provided customer records, account statements and copies of checks.
Librarian
Motherland Higher Secondary School
01.2011 - 06.2016
- Catalogued and organized books, materials and other documents for proper library management.
- Maintained a high level of customer service by addressing and resolving patron concerns or complaints in a timely manner.
- Assisted students in locating and using library resources and assisted teachers with materials needed to enrich classroom instruction.
- Researched and acquired new library materials to maintain updated library collection.
- Trained and supervised library staff, volunteers and other personnel.
Office Manager
The Center for Dynamic Practice
05.2025 - Current
- Coordinated daily office operations to enhance workflow efficiency and team collaboration.
- Developed and maintained office policies to ensure compliance with organizational standards.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Education
Bachelor of Science - Business Administration
Pokhora College of Management
Pokhara, Nepal12-2016
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Cash handling
Languages
Hindi
Full Professional
Nepali
Native or Bilingual
English
Full Professional
Timeline
Office Manager
The Center for Dynamic Practice
05.2025 - Current
Cashier/Customer Service Manager
Smiths
11.2019 - Current
Bank Teller
Sahayatri Saving & Credit Cooperative Limited
05.2017 - 06.2019
Librarian
Motherland Higher Secondary School
01.2011 - 06.2016
Bachelor of Science - Business Administration
Pokhora College of Management