Puja Ghosh
North Royalton,USA
Summary
Proud Member of Beta Gamma Sigma, highly enthusiastic and hardworking individual with strong analytical and technical knowledge, working as Associate Data Management Corporate IT in Sherwin-Williams. Detail-oriented and industrious team player with strong organizational and problem-solving abilities. Quick learner with work experience in Collibra DIP, Collibra DQ and Finance Oracle. Manages data for Sales domain in Collibra DIP and participate in Collibra DQ projects for Sales Domain. Participating multiple projects such as renewal of Property insurance, ability to work independently and take quick action when necessary. Upbeat and positive individual with positive mentality about flexibility and adaptability of any change in technology during on-going project.
Data management specialist with solid experience in database administration, data analytics, and data quality assurance. Strong focus on team collaboration and achieving results, adaptable to changing needs, and reliable in delivering consistent performance. Skilled in data warehousing, and data governance, with knack for problem-solving and attention to detail. Known for analytical thinking, effective communication, and proactive approach to optimizing data processes.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Data Management Associate
Sherwin-Williams
Cleveland, OH
11.2024 - Current
- Managed data entry and validation processes to ensure accuracy and compliance.
- Collaborated with cross-functional teams to streamline data management workflows.
- Assisted in developing and implementing data governance policies and procedures.
- Utilized data management tools to organize and maintain large datasets efficiently.
- Conducted regular audits of data systems to identify inconsistencies and improve integrity.
- Trained new team members on best practices for data handling and reporting standards.
- Coordinated with IT to troubleshoot issues related to data access and retrieval systems.
- Developed documentation for standard operating procedures related to data management tasks.
- Conduct research for quality assessments on data elements and structures to document and evaluate integrity, completeness, quality, and appropriateness of formats, records and structures.
- Configure basic manual and/or automated methods, processes and procedures to test output or input based on data compliance, quality and use requirements as established by product management, client specifications, and governance programs.
- Identify regular and ad hoc reviews, audits, and investigations of data activity and integrity; prepares reports and summaries of findings.
- · Support guidelines and documentation of test development processes, procedures and standards.
Finance Analyst - Risk Management
Sherwin Williams Corporate
Cleveland, OH
09.2022 - 11.2024
- Supports the company's global insurance programs, including but not limited to, the self-insured property claim program, insurance program financing, analyzing and allocating global premium payments, and filing new insurance claims.
- Analyzes department data and produces regularly scheduled reports.
- Provides routine day-to-day support and service to all locations regarding the application and interpretation of the company's risk management and insurance programs.
- Responsible for the monthly accrual process for all property insurance and international claims, as well as the reconciliation of all related accounts.
- Gathers and assembles underwriting data for various insurance program renewals using established guidelines and formats. Provide necessary information to broker partners to assist in the marketing of the global insurance program.
- Participates in the adjustment of insured losses and coordinates with operating management in the preparation of claims.
- Oversee the handling of claims to ensure effective and prompt handling by insurance service providers. This will involve working with a broker to support direct negotiations with loss adjustors. Works with Risk Management and broker team members to provide support for complex claim management.
- Manages the global ocean marine cargo program.
- Development of risk management guidelines, and the distribution and communication of those guidelines to all relevant business units within the company.
- Manage the global property loss control program that utilizes multiple vendors performing infrared audits.
- Provide department support for all key projects, including implementation of an insurance captive.
Business Analyst Intern
Sherwin Williams Corporate
Cleveland, OH
06.2021 - 09.2022
- Provide consistent, quality End User Support for Oracle Financials and other financial business applications processes and tools. Primary stakeholder groups include Financial Shared Services, business process owners, and their system users.
- Regularly collaborate and build partnerships with Business Users and IT. Support.
- Provide troubleshooting and issue resolution support.
- Provide testing support in the form of project tasks, upgrades, and fixes.
- Maintain and follow Business Analyst User Procedures.
- Complete research, data gathering, and analysis.
- Support continuous improvement efforts.
- Support ad hoc Accounts Payable requests, initiatives, and projects.
- Review, update, or remove MMS vendor credit updates.
- Responsible for reviewing invoice capture within BPM AP Invoicing.
- Daily Review within SW invoicing tool of invoice flow into Oracle Form Recognition.
- Continuous Improvement training and certifications in Transactional Lean. Created multiple team projects to improve daily procedures within departments.
- Financial Application Include:
- Oracle Modules: Accounts Payable (11i and R12) and Property Manager (PN)
- Other applications: SW Invoicing, Visual Lease, Payment Request, and eAccounting.
Program Manager (Domestic Relocation Specialist)
Dwellworks LLC
Cleveland, OH
02.2020 - 01.2021
- Operate a caseload of approximately 150 relocation programs.
- Bridge communication and foster relationships between consultants and their clients throughout our nationwide network.
- Develop a deep understanding of all relocation program workflows and processes.
- Serve as a subject matter expert in the field to help individuals leverage Dwellworks' resources and commitment to service.
- Utilize discretion when selecting and contacting consultants for each relocation case.
- Work collaboratively with clients and team members to achieve company-wide goals in alignment with our business strategy.
- Audit consultant communicates via email regularly to supervise the delivery of exceptional customer service. Preserve a central repository of all communication with clients and consultants, including but not limited to touch base meetings and email inquiries.
- Lead and implement effective feedback sessions with consultants consistently.
- Advise and redirect consultants who have service delivery issues.
- Instruct consultants on best practices based on performance.
- Complete detailed data entry, including billing and client-specific reporting.
- Record and report updates into Dwellworks and clients' systems.
Front End Customer Service
Walgreens
Brunswick, OH
02.2019 - 01.2020
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Assisted customers in making payments on accounts and setting up payment plans.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Recommended improvements to products and services to mitigate complaints.
Sales Floor Associate
Kohls
Strongsville, OH
06.2018 - 11.2018
- Excelled in meeting daily credit card application goals.
- Cross-trained and provided back-up for other cashiers when needed.
- Assisted customers with store and product complaints.
- Responsible for ringing up customers in a timely manner and guaranteeing a high level of customer service.
- Processed merchandise returns and exchanges.
Education
MBA - Business Administration
Cleveland State University
Cleveland, OH05-2023
MS - Information Systems
Robert Morris University
Moon Township, PA01-2020
Master of Arts - English Language and Literature
University of North Bengal
WB, India01-2014
Bachelor's Degree - English Language and Literature
Vivekananda College
WB, India01-2011
Skills
- Planning and Flexibility
- Working Collaboratively
- Critical Thinking
- Handling Pressure
- Leadership
- Problem Solving
- Documentation skills
- Financial Management
- Budget support
- Customer Relationship Management
- Research and Data Analysis
- Project initiatives
- Client Relationship Management
- Work/report to top management
- File Management
- Team collaborative work/support
- SQL
- JAVA
- C#
- Web Design (HTML, CSS)
- Database Management
- Data Analytics
- Data Science
- Computer Network Security
- Data Organization
- Project Management
- Data governance
- Data mapping
- Data quality assurance
- Data validation
- Data lineage
- Secure data retention
Certification
- Lean Project Certified
- First-Aid Training Camp Certified
- Transactional Lean Training and Certification
Interests
Reading Books, Playing guitar, Gardening, Hiking in mountains, Nature exploration
Websites, Portfolios, Profiles
https://www.linkedin.com/in/pujaghosh292b2730a/
Timeline
Data Management Associate
Sherwin-Williams
11.2024 - Current
Finance Analyst - Risk Management
Sherwin Williams Corporate
09.2022 - 11.2024
Business Analyst Intern
Sherwin Williams Corporate
06.2021 - 09.2022
Program Manager (Domestic Relocation Specialist)
Dwellworks LLC
02.2020 - 01.2021
Front End Customer Service
Walgreens
02.2019 - 01.2020
Sales Floor Associate
Kohls
06.2018 - 11.2018
MS - Information Systems
Robert Morris University
Master of Arts - English Language and Literature
University of North Bengal
Bachelor's Degree - English Language and Literature
Vivekananda College
MBA - Business Administration
Cleveland State University