Puja Ghosh

• Managed data entry and validation processes to ensure accuracy and compliance.
• Utilized data management tools to organize and maintain large datasets efficiently.
• Conducted regular audits of data systems to identify inconsistencies and improve integrity.
• Developed strategies to improve data accuracy and quality control.
• Assisted in developing and implementing data governance policies and procedures.
• Collaborated with cross-functional teams to streamline data management workflows.
• Assisted in the development of reports, dashboards, presentations and other documents to support organizational objectives.
• Trained new team members on best practices for data handling and reporting standards.
• Developed documentation for standard operating procedures related to data management tasks.
• Assisted with the design of new processes, policies and procedures related to data management activities.
• Coordinated with IT to troubleshoot issues related to data access and retrieval systems.
• Coordinated with IT staff members on system maintenance issues or upgrades that impact database operations.
• Identified, analyzed and interpreted trends or patterns in complex datasets.
• Collaborated with stakeholders across departments to ensure efficient operation of information systems.

• Supports the company's global insurance programs, including but not limited to, the self-insured property claim program, insurance program financing, analyzing and allocating global premium payments, and filing new insurance claims.
• Gathers and assembles underwriting data for various insurance program renewals using established guidelines and formats. Provided necessary information to broker partners to assist in the marketing of the global insurance program.
• Oversee the handling of claims to ensure effective and prompt handling by insurance service providers. This will involve working with a broker to support direct negotiations with loss adjusters. Work with Risk Management and broker team members to provide support for complex claim management.
• Manage the global ocean marine cargo program.
• Manage the global property loss control program that utilizes multiple vendors performing infrared audits.
• Development of risk management guidelines, and the distribution and communication of those guidelines to all relevant business units within the company.
• Executed the monthly accrual process for all property insurance and international claims, along with reconciling all related accounts.
• Provides routine day-to-day support and service to all locations regarding the application and interpretation of the company's risk management and insurance programs.
• Participates in the adjustment of insured losses and coordinates with operating management in the preparation of claims.
• Analyzes department data and produces regularly scheduled reports.
• Provide department support for all key projects, including the implementation of an insurance captive.

• Supported end users with consistent Oracle Financials and related financial application assistance for shared services, business process owners, and system users.
• Completed research, data collection, and analysis to support financial application issues and process needs.
• Provided troubleshooting and resolved system issues across financial business applications.
• Supported testing activities for projects, upgrades, and fixes.
• Followed business analyst procedures and maintained user support documentation.
• Supported continuous improvement efforts across financial support processes.
• Built working relationships with business users and IT support through regular collaboration.
• Supported ad hoc accounts payable requests, initiatives, and projects.
• Reviewed invoice capture activity within BPM AP invoicing.
• Reviewed, updated, or removed MMS vendor credit updates as needed.
• Performed daily review of invoice flow through SW invoicing tool into Oracle Forms Recognition.
• Completed transactional lean training and certifications, and created multiple lean projects to improve daily department procedures.

Supported Oracle Financials and related applications, including Oracle Accounts Payable 11i and R12, Property Manager, SW Invoicing, Visual Lease Payment Request, and eAccounting.

• · Oracle Modules: Accounts Payable (11i and R12) and Property Manager (PN)
• Other applications: SW Invoicing, Visual Lease, Payment Request, and eAccounting.

• Mastered relocation program workflows and processes to enhance service delivery.
• Operate a caseload of approximately 150 relocation programs.
• Bridge communication and foster relationships between consultants and their clients throughout our nationwide network.
• Serve as a subject matter expert in the field to help individuals leverage Dwellworks' resources and commitment to service.
• Utilize discretion when selecting and contacting consultants for each relocation case.
• Work collaboratively with clients and team members to achieve company-wide goals in alignment with our business strategy.
• Audited consultant communications via email to ensure exceptional customer service and maintained a central repository of all client and consultant interactions.
• Led and implemented feedback sessions with consultants to drive continuous improvement.
• Advise and redirect consultants who have service delivery issues.
• Instruct consultants on best practices based on performance.
• Complete detailed data entry, including billing and client-specific reporting.
• Record and report updates into Dwellworks and clients' systems.

• Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
• Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
• Assisted customers in making payments on accounts and setting up payment plans.
• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
• Recommended improvements to products and services to mitigate complaints.

• Excelled in meeting daily credit card application goals.
• Cross-trained and provided back-up for other cashiers when needed.
• Assisted customers with store and product complaints.
• Responsible for ringing up customers in a timely manner and guaranteeing a high level of customer service.
• Processed merchandise returns and exchanges.