PUJA NAG
Seattle
Summary
Results-oriented banking professional with 5+ years of experience in diverse roles including sales, operations, and customer service. Proven ability to drive operational efficiency, mitigate financial crime risks, and exceed customer expectations. Skilled in AML/KYC compliance, project management, and stakeholder management. Demonstrated success in executing complex onboarding, remediation, and transaction monitoring initiatives within a global regulatory framework.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Personal Banker Officer
SBI UK
02.2022 - 07.2024
- Transaction Processing: Managed daily financial operations including cash transactions, payments (SWIFT), reconciliations, and investment product creation.
- Customer Onboarding & Risk Management: Conducted KYC/AML due diligence, investigated ownership structures, and opened accounts for diverse clientele including large private and regulated entities. Ensured adherence to AML regulations through SAR reporting.
- Account Management & Customer Service: Delivered exceptional customer support, achieving a 90% CSAT score by resolving inquiries and managing account-related services efficiently.
- Sales: Achieved sales targets, promoted bank products and sales of different types of accounts, fixed deposits and converted leads for Buy To Let mortgages and commercial lendings.
Customer Relationship Officer (Assistant Manager)
Bandhan Bank
05.2019 - 11.2021
- Sales and Marketing: Achieved sales targets by selling a range of banking products including accounts, fixed deposits, and insurance policies. Generated leads for SME loans.
- Financial Operations: Managed daily banking transactions, including cash handling, payments, and reconciliations.
- Operational Efficiency: Ensured smooth day-to-day operations by activating dormant accounts, updating customer information, and educating customers on online banking.
Education
MBA - Finance And Marketing
University of Assam
05.2019
Bachelor of Science -
G.C. College
04.2017
Skills
- Customer Service - Sales and Marketing
- Retail Banking - Bank Teller / Cashier
- Stakeholder Management
- Client On-boarding
- Business reporting
- Transactions Monitoring / KYC Review / AML
- Finacle, Outreach & CRM
- SWIFT Payments
- Microsoft Office, Outlook, Excel
- Risk Analysis and Review
- Financial and Non-Financial transactions
Certification
- Regulatory Transformation and Risk Review consulting
- Sanctions, AML, KYC and Customer Due diligence
- Data protection and Complaint Handling
- Diploma in Computer Application Grade A: MS Office, Page Maker, Photoshop, HTML, CSS, Tally ERP 9.0
- Customer Services Training Programme
Coursework
- Marketing
- Financial
- Operations
- IT and HR Management
- Finance
- Sales and Distribution
- Consumer Behaviour and Customer Relationship Management
- Fundamentals of Economics
Timeline
Personal Banker Officer
SBI UK
02.2022 - 07.2024
Customer Relationship Officer (Assistant Manager)
Bandhan Bank
05.2019 - 11.2021
MBA - Finance And Marketing
University of Assam
Bachelor of Science -
G.C. College
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