Puja Patel
Orange Park,FL
Summary
Dedicated Cashier experienced in high-end retail operations. Professional and friendly with remarkable customer service and sales abilities. Bringing experience and product knowledge to exceed revenue goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Results-driven managerial professional with track record of optimizing operational efficiency and leading teams to success. Recognized for fostering collaborative environment and delivering consistent results. Adept at navigating dynamic business challenges through strong problem-solving and communication skills. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, mentoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
Assistant Store Manager
Dunkin' Donuts
2025.07 - Current
- Supervised daily operations to ensure optimal store performance and customer satisfaction.
- Trained and mentored team members on service standards and operational procedures.
- Implemented inventory control measures to minimize waste and enhance product availability.
- Developed promotional strategies to increase sales and maintain brand consistency.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Shift Manager
Marcos
2024.09 - 2025.05
- Overseeing team members, delegating tasks, and ensuring everyone is performing their roles effectively.
- Addressing customer inquiries, complaints, and ensuring a high level of service.
- Onboarding and training new employees, ensuring they understand procedures and customer service expectations.
- Handling cash management, processing payments, and ensuring accurate reporting of sales and expenses.
- Ensuring that pizzas and other food items meet company standards for quality and presentation.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Coordinated shift schedules to align staffing with peak business hours for improved service delivery.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
Manager
Dharmesh Cycle Store
2017.05 - 2025.05
- Resolved staff conflicts with active listening and compromise.
- Ensured a professional, organized, and safe environment for all.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
Assistant General Manager
Crumbl Cookies
2024.09 - 2025.03
- Skilled in following precise recipes, operating commercial baking equipment, and ensuring consistency in flavor, texture, and presentation.
- Proven ability to manage time efficiently, maintain a clean and organized kitchen, and collaborate with team members to meet production goals.
- Committed to upholding food safety standards and delivering exceptional customer experiences in a fast-paced, team-oriented environment.
- Assisted in training new staff on baking techniques and safety protocols.
- Monitored ingredient inventory levels, ensuring timely replenishment for smooth operations.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized environment.
Assistant Manager
Marshalls
2024.06 - 2025.02
- Led daily operations to ensure efficient store performance and exceptional customer experience.
- Trained and mentored team members to enhance product knowledge and service skills.
- Implemented inventory management strategies to optimize stock levels and minimize shrinkage.
- Developed promotional displays, driving sales through effective visual merchandising techniques.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Cashier
Walmart
2024.06 - 2024.09
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Crew Member
Kennedy Space Centre
2024.06 - 2024.09
- Responsibilities include supporting mission-critical activities, assisting with visitor services, managing logistics, and maintaining a safe, efficient environment for both staff and guests.
- The role requires strong problem-solving skills, attention to detail, and the ability to work collaboratively in a dynamic, high-energy setting.
- You'll contribute to NASA's legacy of space exploration while helping create memorable experiences for visitors.
Aerospace Mechanics
Jamnagar IAF
2018.06 - 2023.03
- Performed flight line AFE preflight and postflight requirements.
- Maintained, repaired and rebuilt aircraft structures and fuel, electrical, and oxygen systems.
- Lubricated shafts, bearings, and gears to maintain optimal performance.
- Obtained fuel and oil samples to check for contamination.
Aviation Structural Mechanics
HAL Kanpur
2019.09 - 2020.03
- Enhanced aircraft safety by performing thorough inspections and maintenance of structural components.
- Performed daily postflight, preflight and other periodic inspections.
- Increased team productivity by providing expert guidance and training to junior aviation mechanics.
- Maintained various aircraft systems such as seat and canopy ejections, gaseous and liquid oxygen and life raft ejection.
- Implemented cost-saving measures by identifying opportunities to reuse or repurpose materials without compromising safety or quality standards.
Operations Manager
IIT Gandhinagar
2017.07 - 2020.03
- Completed complex repair jobs, demonstrating strong attention to detail and commitment to excellence in all aspects of aircraft maintenance work.
- Enhanced aircraft safety by performing thorough inspections and maintenance of structural components.
- Performed daily postflight, preflight and other periodic inspections.
- Maintained various aircraft systems such as seat and canopy ejections, gaseous and liquid oxygen and life raft ejection.
- Implemented cost-saving measures by identifying opportunities to reuse or repurpose materials without compromising safety or quality standards.
Mechanical Supervisor
IIT Kanpur
2018.09 - 2019.10
- Supported staff, lightening workload.
- Gained practical experience at UNIORBIT.
- Enhanced CATIA proficiency.
- Reported on work progress to manager and incorporated feedback to maintain tight schedules.
- Maintained adequate inventory of spare parts to prevent critical downtime.
- Monitored systems to assure increase in power flow and integrated new system components, fixtures and motors.
Technical Assistant
Indogerman
2018.05 - 2019.07
- Enhanced workflow and productivity.
- Managed customer complaints and policies.
- Developed problem-solving strategies with MSME team.
- Provided technical guidance and support to team members.
- Set up and configured desktop computers, peripherals and accounts, assigning appropriate security levels.
- Logged inventory of functioning systems to maintain user accessibility.
Education
Bachelors - Aerospace Engineering
SVIT
VASAD07.2022
Skills
- Verbal communicator
- Research analyst in Aerodynamics
- Collaborative planner
- Networking manager
- Coordinative researcher
- Cash Handling
- Time management skills
- Merchandise Restocking
- Cash Drawer Balancing
- Proficient in CATIA
- Proficient in MATLAB
- Microsoft Office
- Training and development background
- Customer relationship management (CRM)
- Human resources
- Financial reporting
- Vendor relationship management
- Sales coaching
- Pricing and markdowns
- Upselling and cross selling
Interests
Jewellery Making: Crafting unique pieces using materials like beads and metals, Acting: Portraying characters in theatre film, or TV, Modelling: Showcasing fashion and products for photoshoots or runway shows, Baking: Creating sweet and savoury treats with precise techniques, Hiking: Exploring nature through walking or trekking on trails, Photography: Capturing images to tell stories or capture moments, Gardening: Growing and nurturing plants and flowers, Cooking: Preparing and combining ingredients to make meals, Crafting: Making handmade items like knitwear or pottery, Yoga: Practicing physical postures and breathing exercises for wellness
AWARDS
Winner of State Level Extempore Competition, Atmiya University., Leading or coaching a sports team at SVIT., Honor and Excellence Award by Aeronautical Department., Certified Fluid Dynamics Co-ordinator.
Timeline
Assistant Store Manager
Dunkin' Donuts
2025.07 - Current
Shift Manager
Marcos
2024.09 - 2025.05
Assistant General Manager
Crumbl Cookies
2024.09 - 2025.03
Assistant Manager
Marshalls
2024.06 - 2025.02
Cashier
Walmart
2024.06 - 2024.09
Crew Member
Kennedy Space Centre
2024.06 - 2024.09
Aviation Structural Mechanics
HAL Kanpur
2019.09 - 2020.03
Mechanical Supervisor
IIT Kanpur
2018.09 - 2019.10
Aerospace Mechanics
Jamnagar IAF
2018.06 - 2023.03
Technical Assistant
Indogerman
2018.05 - 2019.07
Operations Manager
IIT Gandhinagar
2017.07 - 2020.03
Manager
Dharmesh Cycle Store
2017.05 - 2025.05
Bachelors - Aerospace Engineering
SVIT