Puja Sharma

• Multiple Projects: MARS-CONNECTION POINT, PAIEE Long Term Care, TNCES Mainframe migration, Enrollment Broker, Cuyahoga OH TANF implementation, MI Medigap Subsidy project (MSSS), WV Enrollment Broker, Imaging Model Office, KANA CRM Application.

Serve as a subject matter expert (SME) during Lead Solutioning Sessions by presenting the technical expertise of different MAXIMUS Applications/Utilities.

Led cross-functional teams to effectively resolve issues, risks, problems and dependencies.

Took on a crucial role as the technical owner of component functionality within Connection Point's various SRE teams, contributing to the success of the Agile SDLC.

Function as SME for all systems management processes and help implement business processes within the system framework.

Led and analyzed the efficiencies of project and systems performance management processes.

Led, reviewed, contributed to developing functional user stories.

Collaborated with development and testing teams to ensure clear comprehension of user stories.

Successfully implemented process improvements resulting in a reduction of requirement-based defects to under 5% (QA testing) with less than 1% defects introduced in PROD.

Conducted thorough evaluations of current business processes, identifying opportunities for improvement and providing recommendations for Connection Point Products.

Collaborated with the Product team during Owner Group Review meetings to deliver high-level design solutions for user stories/features.

Demonstrated leadership in managing platform migrations such as ITG to ALM, CSI to Genesys, and DMS to OnBase without any go-live defects.

Participated in refinement sessions to ensure completeness of stories for DEV and identify gaps

Collaborated with the project team to analyze and anticipate potential impacts of current and future business needs on the solution.

Engaged with stakeholders to ensure adherence to project timelines and budgets for successful execution.

Collaborated with MAXIMUS project teams to execute assigned implementation activities for Connection Point product offerings.

Performed in-depth evaluations of variable factors when working on complex issues involving analysis of situations or data.

Contributed to Sprint0 activities for new tenants and conducted on-demand CP configurations to facilitate product team presentations of CP capabilities.

Guided UI/UX design and enforced adherence to established styles and design principles.

Assisted in requirement gathering meetings with Business Process Owners, SMEs, and primary stakeholders during the Definition Stage using MS Word and Excel.

Managed the design and delivery of reports and insights analyzing business functions, key operations, and performance metrics.

Performed system analyses on software programs, applications, and web services to seamlessly integrate new systems with business operations.

Conducted thorough Gap Analysis to pinpoint key shortcomings in current systems.

Contributed to the success of the Application Migration Project by conducting thorough data analysis that led to the creation of an accurate Data Mapping Document.

Facilitated the development of BRDs by gathering functional and non-functional requirements.

Supported application development teams in managing and optimizing data intake, validation, mining, engineering, modeling, visualization, and deliverables.

Successfully managed Requirements Reviews and Design Review meetings, ensuring timely approvals and sign offs.

Built data models, reporting systems, and dashboards to support key business decisions through active participation in discussions.

Collaborated with System Test, Acceptance, and Integration Teams to develop test plans, strategies, and test cases aligned with Business Requirements and Design implementation.

Managed cross-functional tasks effectively within and between organizations while ensuring interdependency

Oversaw the approval and baselining of requirements, transferring them to ALM for tracking Requirement Management and Volatility in assessing project release well-being.

Streamlined integration process by Reverse Engineering requirements for merging pre-built enhancements into Product baseline using JAD sessions and questionnaires.

Maintained seamless requirement traceability between the testing and development phases through regular generation of RTM reports using ALM.

Analyzed and evaluated KANA CRM tool Phase I & II projects to define a KANA Core CRM for MAXIMUS.

Utilized MS-Visio to develop diverse Work-Flow diagrams for understanding data flow and system boundaries.

Succinctly presented diagrams, workflow charts, and initial prototypes to both the KANA Team and MAXIMUS management, allowing them to grasp the essence of the developing KANA Core system.

Produced three analytical reports on KANA platform – “KANA-OOB and Prototype Analysis”, “Key Take-Away Summary Paper” and “White Paper on KANA Analysis”, for senior management review.

Directed complete project life cycle activities spanning SDLC phases by managing scope, tracking changes and conducting release planning.

Ensured compliance with required protocols for presenting change requests to CCB.

Elicited requirements through various techniques including user interviews, JAD sessions, focus workshops, and group discussions with SMEs.

Created Process Flow Diagrams, documented (BRD & SRS), designed test cases.

Scheduled and hosted various meetings including Weekly Team Progress and Status, Architecture Review Board (ARB), Change Control Board (CCB) review, and Release Planning.

Streamlined the coordination of team and Senior Management activities by maintaining clear agendas, assigning Action Items, and documenting Meeting Minutes.

Managed and updated the Project Requirement Development and Management Plan (RDMP) according to CMMI III guidelines.

Assessed various project management plans (PM Plan, SD Pla n , CM Pl an , T esting Pl an , M& APla n ) to drive process enhancement efforts and align with CMMI III requirements.

Evaluated standards and guidelines for business process modeling, change management process, and requirements development and management plan to achieve CMMI III certification.

• IRIS Platform

Contributed to the improvement of banking system usability through user experience sessions.

Utilized cooperative techniques to achieve customers' financial goals through need-based selling analysis.

Assisted in improving usability of new system by reviewing training and reference materials for end users, providing feedback, and delivering user training sessions.

Documented deficiencies in current banking business model through participation in Gap Analysis and contributed to identification of necessary requirements for new business model.

Achieved customer retention, acquisition, and growth goals by effectively managing a portfolio of 120 customers on a quarterly basis.

Managed oversight of business's retail and commercial overdraft reports.

Elevated the customer service level consistently through managing account servicing responsibilities and effectively resolving errors.

Ensured efficient business operations by interpreting policies and procedures into actionable strategies. Conducted audits on management control and security items, ensuring adherence to proper controls.

Enforced operational, security and control protocols that safeguarded customer assets by abiding by consumer and business banking procedures effectively.

Collaborated proactively with colleagues and actively participated in team meetings when required.

Actively involved in developing actionable plans to enhance team collaboration and involvement.

• CRM/EZ Leads Management

Provided input on the usability of banking systems during user experience sessions.

Facilitated communication between system management and branch business management to determine business requirements

Achieved customer satisfaction by meeting their financial needs and objectives through effective communication and collaboration with business partners.

Assisted business manager in meeting development targets through periodic accompaniment.

Effectively acted as a go-between for senior management and branch personnel, promptly resolving queries and issues regarding organizational and departmental affairs.

Reviewed and provided feedback on training and reference material for system end users while assisting in user training for a new application.

Contributed to Gap Analysis by identifying banks' current marketing and business strategies, documenting discrepancies between the existing and desired business models.

Synchronized with the regional checking champion and organized regular conference calls to oversee the progress of regional checking acquisition initiatives and objectives.

Ensured consistent documentation of weekly sales activities, analyzed data on star performers and created monthly employee recognition report.

Diligently reviewed, monitored, and managed the budgetary aspects of the business. Ensured efficient management of retail and commercial overdraft reports for business.

Maintained consistent elevated customer service levels while taking ownership of account servicing and error resolution.

Translated administrative and operating procedures to enhance business efficiency.

Executed consumer and business banking directives for correct account handling, in adherence to guidelines.

Promoted effective teamwork through active collaboration with colleagues and meaningful contributions during team meetings. Also engaged in developing action plans to enhance employee engagement within the team.

Spearheaded the creation of a comprehensive business development plan encompassing key details such as business activities, anchors, and strategic initiatives.