Head
FISSION INFOTECH
09.2018 - 10.2019
Hi, I’m
PUJA THAPAN
Redmond,WA
Summary
10 Plus years of experience in sales and account management. Exposure to various technologies like :
Mobile/Web Development, Google Cloud Platform,
E-commerce Platforms, Cloud Computing, Mobile Financial Solutions, IoT, SAP CDN
Work History
FISSION INFOTECH
Head
09.2018 - 10.2019
Job overview
- Fission Infotech provides end-to-end IT services for Mobile & Web
- Developed key customer relationships and drive customer satisfaction at assigned accounts.
- Coordinate with internal resources to meet customer business needs.
- Drive growth within an existing assigned account.
- Streamlining sales and marketing processes.
- Present new products and services and enhance existing relationships.
- Client Management, post-sales support, support pre-sales and Marketing activities.
BITMIN INFOSYSTEMS
Business Development Manager
02.2016 - 07.2016
Job overview
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Generated new business with marketing initiatives and strategic plans.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Negotiated and closed long-term agreements with new clients in assigned territory.
Altimetrik / Davinta
Account Manager – Client Services
03.2013 - 04.2015
Job overview
- An enterprise that provides innovative yet convenient and simple mobile payment solution for anywhere-anytime transactions in the FI space.
- Responsible for managing business support and account management for customers and upsell the solution.
- Goal to improve business support metrics which track service quality, effectiveness and customer satisfaction.
- Managed customer escalations.
- Partnership & Relationship Building Market Research & content writing Marketing Activities.
- Scheduled and attended meetings with clients and prospective clients as requested.
- Collaborated with finance department on invoicing accuracy for applicable products, services, software and logistics.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Augustuss Group India
Account Manager – Client Services
01.2011 - 02.2013
Job overview
- Augustuss Group is a US based IT Augmentation and staffing firm along with IT consulting and offshoring Services.
- Complete ownership of Client Management.
- Focal Point between the Client and the Offshore PM Team.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Interacted with clients on regular basis to quickly alleviate issues and provide project updates.
Akamai Technologies Inc
Account Development Executive
01.2009 - 11.2010
Job overview
- Akamai Technologies is a content delivery network and cloud service provider
- Akamai's content delivery network is one of the world's largest distributed computing platforms.
- Driving the early stages of the sales cycle ensure well qualified first appointments that become valid revenue generation opportunities.
- Communicate the value of solution offerings within target industry.
- Identify target customers, assist the MAE with effective contact discovery, prospect research and drive qualified sales appointments.
- Generate a minimum of 30 qualified first appointments per quarter.
Sparta consulting, SAP Services
Sr. Business Development Executive
02.2008 - 08.2008
Job overview
- Introduce services & Acquire new clients
- Use sales tools effectively to generate leads
- Identifying the decision makers in the prospective client companies
- Work on web research for prospect identification & lead generation
- Creating a database by using different internet tools
- Staying in touch with prospects through proper follow-ups.
Rapid
Business Development Executive
05.2005 - 01.2008
Job overview
- A software firm having four major verticals i.e
- Process Outsourcing, Offshore Dedicated Resources, Server and Network Management and Mobile Applications and Development
- Prospecting & Lead Generation by campaigns like Cold Calling & emails
- Generating and managing leads
- Understanding client needs and requirement
- Maintain database by keeping accurate, up-to-date records and by continually adding new contact information
- Have also greatly worked on press releases for the company
- Powered by www.enhancv.com
Education
BA from English & History
Skills
- Client/Account management
- Inside Sales/ Pre Sales
- Team Leadership
- Customer Relations
- C-Level Relationship Management
- Product and Service Sales
Accomplishments
- 35 deals closed for US market.
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Business Development Manager
BITMIN INFOSYSTEMS
02.2016 - 07.2016
Account Manager – Client Services
Altimetrik / Davinta
03.2013 - 04.2015
Account Manager – Client Services
Augustuss Group India
01.2011 - 02.2013
Account Development Executive
Akamai Technologies Inc
01.2009 - 11.2010
Sr. Business Development Executive
Sparta consulting, SAP Services
02.2008 - 08.2008
Business Development Executive
Rapid
05.2005 - 01.2008
BA from English & History
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