Summary
Overview
Work History
Education
Skills
Timeline
Generic

Puja Chokshi

Irving

Summary

Seasoned Operations Manager and talented leader with 8 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

10
10
years of professional experience

Work History

Sr. Operations Manager

Action Behavior Centers
07.2022 - Current
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Implemented data-driven decision making to inform business strategies and drive operational excellence.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Built strong relationships with key stakeholders through consistent engagement, collaboration, and transparent communication practices.
  • Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
  • Interviewed and hired strong candidates.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Communicated with staff, patients and healthcare providers to encourage highest quality of service.

Franchise Team Lead/Trainer

Best Brains Learning Center
07.2019 - 07.2022
  • Promoted teamwork, customer focus, and commitment to meet performance metrics
  • Improved the performance and long-term success of employees with well-planned andexecuted training programs
  • Kept training program operations within strict budget guidelines and documented all expenses
  • Continuously observed, tracked and improved training courses to meet changing employeedemands
  • Employed wide range of teaching strategies, hands-on activities and multimedia-basedtechniques to keep training classes fresh and interesting
  • Handled out-of-hours emergencies to support franchise operators with serious issues.

Center Director

Best Brains Learning Center
02.2015 - 03.2020
  • Organized functional space to create learning environments according to age groups
  • Conferred with staff and parents to discuss students' behavioral and learning problems andeducational activities and policies
  • Oversaw daily operations with practiced eye, focusing on efficiency, team collaboration andprocess improvements
  • Resolved problems, provided open communication, and recommended discipline andterminations
  • Monitored and adjusted staff schedules based on business requirements
  • Managed employees, scheduled shifts, determined and provided training needs, and conductedperformance reviews
  • Improved customer satisfaction and loyalty by building an atmosphere focused on positive,memorable experiences.

Education

Western Illinois University
Macomb, IL

High School Diploma -

Harlem High School
Machesney Park, IL
05.2011

Skills

  • Microsoft Excel
  • Customer Service
  • Project Development
  • Project Management
  • Policy and Procedure Implementation
  • Workflow Planning
  • Adaptability in High-Stress Situations
  • Revenue Growth Initiatives
  • Staff Management
  • Data-Driven KPI Insights

Timeline

Sr. Operations Manager

Action Behavior Centers
07.2022 - Current

Franchise Team Lead/Trainer

Best Brains Learning Center
07.2019 - 07.2022

Center Director

Best Brains Learning Center
02.2015 - 03.2020

Western Illinois University

High School Diploma -

Harlem High School

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Puja Chokshi