Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Pujan Khadka

Fort Worth,TX

Summary

Dynamic Connected Vehicle Production Support Engineer with over two years of specialized experience in telematics platforms, connected car services, and IoT-based vehicle data systems. Proficient in incident management, system monitoring, and cloud platform support, adhering to ITIL best practices to enhance operational efficiency. Demonstrated expertise in API troubleshooting and real-time vehicle data processing, with a strong focus on infotainment system support, ensuring high availability and an exceptional user experience for global automotive OEMs. Committed to driving innovation and excellence in the rapidly evolving automotive technology landscape.

Overview

4
4
years of professional experience

Work History

Technology Analyst

Infosys Ltd.
10.2021 - Current

Production Support Engineer

Toyota Motor North America
08.2023 - Current
  • Led P1/P2 incident bridge calls for critical services, coordinating triage and recovery effort across toyota/Lexus Apps support team, infra and DB team to minimize the downtime
  • Resolved issues related to vehicle-to-cloud data transmission, mobile app failures, and infotainment crashes.
  • Improved incident resolution SLA compliance by nearly 30 % through streamline escalation and faster triage
  • Collaborated with L3 development and QA team for the bug fixes, release validation, and deployment support
  • Ensured platform stability during high-traffic events by proactive monitoring and quick issue resolution
  • Monitored services and infrastructure using Datadog and cloudwatch, proactively identifying issues before business impact.

Functional Tester

Toyota Motor North America
11.2021 - 03.2023
  • Identified Critical bugs in 21MM toyota/Lexus Multimedia unit through regression, smoke, End-to-End testing, random testing, ensuring product reliability
  • Conducted functional and quality testing of Multimedia features such as Bluetooth, Wi-Fi, Audio, Navigation and VA
  • Executed performance testing and Regression testing to validate Head Unit performance under extreme condition to ensure stability
  • Validated defects on both pre-production and production environment once fix is implemented by development team
  • Collaborated with different cross-functional teams and product owners for continuous improvement initiatives and reducing products/applications defects

Education

Bachelor of Arts - Information Technology

University of North Texas
Denton, TX
05.2021

Skills

  • Multimedia Quality Assurance
  • Test planning, execution and Reporting
  • Connected Vehicle and Telematics support
  • Defect Management: JIRA, Confluence, Service Now
  • Connected Vehicle system (DCM, CAN,MQTT, APIs)
  • ITIL Processes (Incident Management and Problem management)
  • Log analysis and Root cause Investigation
  • Cloud & Platform Monitoring (AWS, DataDog)
  • Infotainment and mobile App Integration Support
  • External Tools: ATT Care Portal, Verizon Thingspace, CISCO Jasper, Postman, Mongo
  • Quality Assurance: Defect management and analysis

Accomplishments

  • Infosys Insta Award | Feb 2024
  • Infosys Associate R&R excellence award | Q1 FY25
  • Infosys Insta Award | June 2025

Timeline

Production Support Engineer

Toyota Motor North America
08.2023 - Current

Functional Tester

Toyota Motor North America
11.2021 - 03.2023

Technology Analyst

Infosys Ltd.
10.2021 - Current

Bachelor of Arts - Information Technology

University of North Texas

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Pujan Khadka