Pumedon Nammeechai
Winder,GA
Summary
Ambitious Quality Analyst with track record of dependability and leadership. Knowledgeable in QA methodology with proven history of reducing errors to increase quality. Proficient in preparing test cases, plans and scripts. Dedicated to analyzing and resolving defects.
Overview
15
15
years of professional experience
Work History
Mortgage Services QC Analyst
Phoenix
Denver , CO
09.2021 - Current
- Maintain a knowledge of mortgage servicing regulations, including Federal, State and agency specific guidelines
- Conduct loan level reviews to evaluate adherence to servicing requirements ·
- Analyze client and sub-servicer adherence to policies and procedures ·
- Identify process gaps negatively impacting servicing performance ·
- Review complaints and QWR’s for regulatory compliance ·
- Produce timely and accurate results in an independent work environment ·
- Perform other duties as assigned
Loan Closing Specialist
DOVENMUEHLE
Lake Zurich , IL
08.2020 - 09.2021
- Perform review of files to assure all required documents are present so file can be processed by the claims department.
- Assure the proceeds check(s) are processed in accordance with Investor/Client guidelines.
- Update the Loss Mitigation Workstation as required for each individual workout; also update Excel pipeline spreadsheet.
- Provide documentation to various departments to complete the updating of modifications (Investor Accounting, Cash, Escrow, and Customer Service).
- Monitor the Loss Mitigation Workstation loans in suspense and close completed workouts from the workstation monthly
Manager/Server/Chef
Royal Thai
Gurnee , Illinois
04.2007 - 08.2020
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
- Trained and guided team members to maintain high productivity and performance metrics.
- Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
- Increased customer retention and satisfaction by closely monitored team member performance and assessing problematic practices.
- Communication with suppliers to confirm and track orders and verify price revisions on purchase orders.
Education
Bachelor of Science - Technical Management
DeVry University
Chicago, IL05.2017
Associate of Science - Automotive Technology
College of Lake County
Grayslake, IL05.2012
Skills
- Quality Issue Identification
- Critical Thinking
- Microsoft Office
- Time Management
- Attention to Detail
- Data Capture and Analysis
- Audit Assistance
- Problem Solving
- Staff Training
- Quality Control Data Compilation
- Adaptability and Flexibility
- Consistent Procedure and Protocol Use
- Cryptocurrency/ Stock Trading
Timeline
Mortgage Services QC Analyst
Phoenix
09.2021 - Current
Loan Closing Specialist
DOVENMUEHLE
08.2020 - 09.2021
Manager/Server/Chef
Royal Thai
04.2007 - 08.2020
Bachelor of Science - Technical Management
DeVry University
Associate of Science - Automotive Technology
College of Lake County
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