Puneet Ahluwalia
Nashville,TN
Summary
Self-motivated and detail-oriented healthcare IT professional with exceptional interpersonal communication skills. Dedicated towards improving community health and patient healthcare outcomes in the most efficient and cost-effective manner. Actively collaborates with executives to identify and address technology needs, while managing strategy, training, and documentation to ensure seamless implementation.
Overview
11
11
years of professional experience
1
1
Certification
Work History
CLINICAL SYSTEMS/IT MANAGER
SPECIALTY DENTAL BRANDS
02.2024 - Current
- Lead the implementation of Practice Management Systems (Dental EHRs) across various dental practices
- Lead the development of RCM and Physician reimbursement tools
- Lead implementation of patient satisfaction applications like podium, swell etc
- Lead the environment management project for the various PMS Systems including Cloud 9, Dolphin, Open Dental etc
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Created and terminated user's accounts from start to finish in business applications.
IT/CLINICAL INFORMATICS MANAGER-MEDITECH EXPANSE
FRASER HEALTH AUTHORITY
09.2022 - 12.2023
- Lead various design teams for Physician workflow standardization and system design
- Lead the role design based for providers and clinicians
- Lead the environment management project for the various MEDITECH environments for example MEDITECH (TEST, TRAIN, LIVE, STANDARDS) HCISs
- Collaborated on the development of the relevant design standards, nomenclature, quality assurance, testing activities and post implementation phases
- Lead the implementation of MEDITECH EXPANSE modules (MIS, LAB, SUNQUEST,PHARMACY, PACS) to various healthcare sites
CLINICAL INFORMATCIS/IT MANAGER- CERNER
PROVINCIAL HEALTH SERVICES AUTHORITY
08.2021 - 09.2022
- Lead implementation of CERNER modules
- Lead the implementation of program/specialty level workflow changes pertaining to clinical practice changes
- Facilitated, and implemented the training workshops and strategies
- Lead the ongoing assessment post-implementation to enhance clinical adoption to maximize the benefits of the EMR System (Cerner, PACS, EPIC, Meditech, Sunquest,Teladoc, LAB, Medical devices (BMDI)
- EClinicalWorks eCW, Telemedicine etc.)
- Lead sustainment and change management requests
PROJECT MANAGER-EPIC SYSTEMS
DAVITA INC
06.2019 - 08.2021
- Designed and developed various UML diagrams like Use cases, Activity Diagrams, Sequence Diagrams using MS Visio
- Conducted Joint Requirements Planning (JRP) and JAD (Joint Application development) Sessions as a Facilitator to gather requirements from the group
- Participated in SCRUM meetings and worked closely with the Subject Matter Expert and other Project Managers
- Played a key role in implementation of system enhancements
PROJECT MANAGER- RESEARCH
GEORGIA SOUTHERN UNIVERSITY
09.2017 - 05.2019
- Gathered and analyzed data on market patient demographics, patient health outcomes and patient need for various projects
- Used a combination of traditional methods, such as focus groups and questionnaires, statistical techniques, modeling, and analytics software
- Assessed the impact and performance of various healthcare programs and strategies and working with nursing students to develop solutions
- Created tables, graphs, reports, and presentations to present their findings to senior managers and clients
- Developed processes for data collection and analysis
PROJECT CO-ORDINATOR
TORONTO WESTERN HOSPITAL
07.2015 - 01.2016
- Coordinated project schedules, resources, equipment, and information
- Liaised with clients to identify and define project requirements, scope, and objectives
- Ensured that clients' needs are met as the project evolves
BUSINESS ANALYST
APOLLO HEALTH
08.2013 - 01.2015
- Responded to e-mails from agents & clients regarding the Queries, New policies, and Renewals
- Processed quality assurance/error reports timely and accurately to ensure appropriate coverage for members
- Initiated billing and enrollment adjustments and coordinate reconciliation of billing problems
- Worked closely with Finance to ensure communication of discrepancies in billing
- Developed use cases, workflow, screen mock-ups and conversion requirements
- Coordinated work plans between project manager and client using MS Project
- Helped in reviewing and editing of the test scripts
- Participated in automated regression and Non-functional test plans
Education
MASTER'S - HEALTH SERVICES ADMINISTRATION
Georgia Southern University
Savannah, GABACHELOR'S - DENTAL AND HEALTH SCIENCES
Baba Farid University of Health Sciences
IndiaSkills
- US and Canadian Healthcare Sector
- Healthcare Information Technology (HIT)
- Project Management
- Program Management
- Hospital Electronic Medical Records (EMR)
- Health Information Systems
- Practice Management Systems (Dental EHRs)
- Revenue Cycle Management (RCM)
- Public Health
- Requirement Documentation
- Change Management
- HL7
- FHIR Standards
- US Health Insurance Portability and Accountability Act (HIPAA)
- Medicare
- Medicaid
- CMS
- SDLC Methodologies (Agile, Waterfall, Hybrid, Scrum, User Acceptance Testing/Stories, Regression, System Integration Testing, Training Workshops)
- Front-End Tools- MS Excel
- Front-End Tools- MS Office
- Front-End Tools- MS Project
- Front-End Tools- Office 365/Cloud
- Front-End Tools- Power BI
- Requirement Management Tools- MS Word
- Requirement Management Tools- JIRA
- Requirement Management Tools- Confluence
- Project Management Tools- MS Project
- Project Management Tools- SharePoint
- Project Management Tools- JIRA
- Azure Devops
- Service Now
- Smartsheet
- Methodologies- Scrum
- Methodologies- Agile
- Methodologies- waterfall
- Methodologies- Hybrid
- Database- SQL Server
- Technical support scheduling
- Risk mitigation planning
- Team development
- Quality assurance
- Digital solutions
- Operating system management
- Documentation and reporting
- Business analysis
- Change management
- IT risk management
Certification
Project Management Professional (PMP)
Timeline
CLINICAL SYSTEMS/IT MANAGER
SPECIALTY DENTAL BRANDS
02.2024 - Current
IT/CLINICAL INFORMATICS MANAGER-MEDITECH EXPANSE
FRASER HEALTH AUTHORITY
09.2022 - 12.2023
CLINICAL INFORMATCIS/IT MANAGER- CERNER
PROVINCIAL HEALTH SERVICES AUTHORITY
08.2021 - 09.2022
PROJECT MANAGER-EPIC SYSTEMS
DAVITA INC
06.2019 - 08.2021
PROJECT MANAGER- RESEARCH
GEORGIA SOUTHERN UNIVERSITY
09.2017 - 05.2019
PROJECT CO-ORDINATOR
TORONTO WESTERN HOSPITAL
07.2015 - 01.2016
BUSINESS ANALYST
APOLLO HEALTH
08.2013 - 01.2015
MASTER'S - HEALTH SERVICES ADMINISTRATION
Georgia Southern University
BACHELOR'S - DENTAL AND HEALTH SCIENCES
Baba Farid University of Health Sciences
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