Puneet Grewal
Carpentersville,IL
Summary
Dedicated employee with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Level-headed professional dedicated to providing quality patient care, companionship and support. Remains calm and effective in difficult and stressful situations. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail. Defuses stressful situations and manages behavioral needs with grace. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel.
Overview
12
12
years of professional experience
Work History
Health Care Aide
UMAS
South Elgin, IL
06.2019 - Current
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Maintained clean, safe and well-organized patient environment.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Developed rapport to create safe and trusting environment for care.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Obtained client medical history, medication information, symptoms and allergies.
- Kept accurate records of patients' care, condition and progress.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments
Security Officer
Allied Universal Security Services
Schaumburg, IL
06.2022 - 09.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Reported suspicious activities and persons to law enforcement.
- Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities.
- Conducted regular patrols of key areas to spot and control security concerns
Front Desk Receptionist
Dentistry
Elgin, IL
08.2019 - 09.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Collected room deposits, fees and payments.
- Monitored office supplies by checking inventory and placing orders.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Maintained transaction security by verifying payment cards against identification.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Referred and screened patients to make best use of resources, triage staff and serve community members.
- Fielded concerns surrounding patients and care, liaising between physician, patient and insurance company.
- Transcribed phone messages and relayed to appropriate personnel
Babysitter
Self
Mount Prospect, IL
08.2015 - 05.2020
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Assisted children with homework assignments and special projects across different subjects.
- Balanced playtime and limited screen time to support development of fine motor, gross motor and cognitive skills.
- Monitored children's play activities to verify safety.
- Established and maintained safe play environment for children.
- Encouraged children to be understanding and patient with others.
- Engaged with children on individual basis to build positive relationships.
- Assisted with light housekeeping duties as well as running errands.
- Identified warning signs of emotional and developmental problems in children.
Cashier
Buffalo Wild Wings
Hoffman Estates, IL
11.2018 - 04.2019
- Worked flexible schedule and extra shifts to meet business needs.
- Performed cash, card and check transactions to complete customer purchases.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Cashier
711
Buffalo Grove, IL
09.2016 - 06.2017
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Completed inventory counts and ordered merchandise.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Greeted customers entering store and responded promptly to customer needs
Education
Bachelor of Arts - Criminal Justice
Devry University
Online08.2023
College Credit - Criminal Justice
William Rainey Harper College
Palatine, IL05.2021
High School Diploma -
Barrington High School
Barrington, IL05.2018
Skills
- CPR Certified
- Microsoft Office
- Microsoft Excel
- Attentive and Observant
- Exceptional Customer Service
- Computer Proficiency
- Customer Complaint Resolution
- Positive Attitude and Energetic
- Critical Thinking
- Making Appointments
- Appointment Confirmation
- Team Player
- Active Listening
- Customer Transactions
- Cash Register Operation
- Positive Interactions
- Medication Assistance
- Observing Responses
- Medical Record keeping
- First Aid Certification
- Assisting with Daily Living
Languages
English
Native or Bilingual
Punjabi
Full Professional
Hindi
Professional Working
Timeline
Security Officer
Allied Universal Security Services
06.2022 - 09.2022
Front Desk Receptionist
Dentistry
08.2019 - 09.2021
Health Care Aide
UMAS
06.2019 - Current
Cashier
Buffalo Wild Wings
11.2018 - 04.2019
Cashier
711
09.2016 - 06.2017
Babysitter
Self
08.2015 - 05.2020
Bachelor of Arts - Criminal Justice
Devry University
College Credit - Criminal Justice
William Rainey Harper College
High School Diploma -
Barrington High School
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