Arjun Mangat
Toronto,Canada
Summary
Innovator | Data Enthusiast | Business Strategist | A servant of good leadership traits | Converting data to actionable Insights
Versatile Senior Manager specializing in Multiple Areas of Business Expansion Strategies, Data Analytics and skilled at planning, implementing and overseeing key improvements to drive business growth and efficiency. History of cultivating an open culture with free exchange of information. Pursuing new professional challenges with a growth-oriented company.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
16
16
years of professional experience
Work History
Senior Manager, B2B Strategy, Execution & Data Analytics
American Express
05.2022 - Current
- Working across American Express International Market teams to build, execute and review key Strategic policies and practices to improve company's return on investment and providing valuable insights to sales and partner teams to enable large scale business expansion opportunities
- Using data based approach to identify areas of growth and improvement for stronger results
- Driving $1BN Target with net new acquisitions by developing market by market strategy and execution process driven through insights of Data and Analytics.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Implemented and developed operational standards, policies and procedures.
Service Delivery Leader - Global Insights & Advisory
American Express
05.2019 - 05.2022
- Working on Strategy, Consulting, Analytics and Product Management for Americas and EMEA
- Managing a team supporting delivery of solutions across markets and dealing with External Customers/Vendors
- Managing Analytical, Consultative and Data Solutions delivery to Corporate clients and Field Teams
- Partnering with Digital Capabilities, Technologies, Data Sciences team to improve CI Solutions and its footprint
- Prototyping new Solutions and Analytical Products with multiple stakeholders
- Both Customized Delivery solutions and Digital platform solutions
- Overlooking delivery of customer reports and analytical solutions product
- And Lifecycle management of Commercial Insights tools and its Go to Market Strategy
- Obtaining data from various Big Data platforms to perform data analytics and develop insights to strengthen Field Teams Value Proposition, Client Experience and Improve Stickiness with American Express Offerings
- Providing Consulting services to customers through White-glove treatment.
Sr. Account Development Manager - Multi National & Large Market
American Express
01.2018 - 05.2019
- Managing a large portfolio of HNW accounts, Large Market and GCG Relationships with 60+ accounts
- Expand T&E and B2B and Channel/Supplier Financing offerings to these Large accounts
- Provide Client Consultancy for optimization of T&E & B2B spends
- Expansion of business while maintaining a healthy Contribution Margins for AmEx
- Interview customers to gauge their profitability and Risk appetite
- Building Expansion, Client Retention and Acquisition Strategy to expand business with our portfolio of customers
- Recommending Process Improvement opportunities to optimize clients payables and finding new/digitized ways to increase stickiness and client retention.
Business Development Manager - Key Accounts North
American Express
05.2016 - 01.2018
- Role requires to increase business across 90+ Key Accounts(High Potential, low billing/dormant accounts)
- Mix of SME, LM and Global clients
- Targets included retention, client expansion, cross-sell and strategic partnership development
- Supporting management with business strategies for revenue expansion and Top line growth
- Detailed understanding of Credit Card Industry from both T&E as well as B2B offerings on Issuer as well as Acquirer size
- Provide Consulting services to set of key accounts in portfolio to optimize billing for American Express and cross different products to support client needs.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
Regional Specialist, Dedicated Accounts Management
American Express
04.2013 - 04.2016
- Project Management and Payments consultant role working with the biggest clients for American Express
- Managing Implementation, Execution and development of AmEx program
- Effective Process Improvement and Optimization deliverables to improve customer experience and provide Consultative support for Strategic client
- Managed relationship, operations support
- Working across 9 markets of APAC Markets while managing International Market level Nuances
- Overlooked relationship and with AmEx Bank Partners for clients
- Sculpted key strategic policies for process optimization, business expansion and resource optimization
- Met Key Influencers and Decision makers in AmEx and Client's end.
Assistant Manager - Executive Correspondence Unit
American Express
01.2011 - 03.2013
- Responsible For Handling All Escalated Communication - Executive Communication; Legal Threats, Notices and Litigation from or on behalf of American Express
- Complaints from Card Holders, Merchant Establishments, Loan Account Holders; Enquiries, Notices, Summons From Govt
- Regulatory & Investigative Agencies
- Research, Collating information and documents, introducing best practices, influencing corrective actions, communicating and interacting with Govt
- Agencies
- Assisting General Council office with legal requirements
- Analyze trends emerging out of complaints and suggesting/implementing remediation's in coordination with various departments/business heads.
Sr. Analyst - Corporate TSC
09.2009 - 12.2010
- Corporate Card member customer service
Analyst
WNS Global Services
09.2007 - 09.2009
- Tele-services helping for Virgin Atlantic Airlines contact center in UK
Education
Certification - Harvard Leadership Edge: Building Your Data Story
Harvard Business
USA12.2022
Diploma - Marketing Management And Research
Narsee Monjee
India08.2021
Bachelor of Science - Computer Application
William Carey University
IndiaSkills
- Strategic Planning
- Data Analytics
- Reporting Management
- Data-Driven Decision-Making
- Talent Development
- Process Improvement
- Database Programming and SQL
- Data Visualization and Presentations
- Product Development
- Data Mining
- Thought Leadership
- Customer Portfolio Management
- New Business Development
- Strategic Account Development
Languages
English
Hindi
Punjabi
Timeline
Senior Manager, B2B Strategy, Execution & Data Analytics
American Express
05.2022 - Current
Service Delivery Leader - Global Insights & Advisory
American Express
05.2019 - 05.2022
Sr. Account Development Manager - Multi National & Large Market
American Express
01.2018 - 05.2019
Business Development Manager - Key Accounts North
American Express
05.2016 - 01.2018
Regional Specialist, Dedicated Accounts Management
American Express
04.2013 - 04.2016
Assistant Manager - Executive Correspondence Unit
American Express
01.2011 - 03.2013
Sr. Analyst - Corporate TSC
09.2009 - 12.2010
Analyst
WNS Global Services
09.2007 - 09.2009
Certification - Harvard Leadership Edge: Building Your Data Story
Harvard Business
Diploma - Marketing Management And Research
Narsee Monjee
Bachelor of Science - Computer Application
William Carey University