PUNEET SHARMA
Fairfax,VA
Summary
Customer-focused IT Help Desk Technician with a CompTIA Security+ certification, driven to transition into a cybersecurity consulting role as part of my long-term career objective. With a solid background in providing technical support and troubleshooting, I excel in resolving complex IT issues, and ensuring optimal system performance. My passion for cybersecurity has led me to pursue additional training and certifications, enhancing my knowledge of security principles and best practices.
Certification: Comp TIA Security+ CE
Government Clearance: DHS Public Trust
Overview
1
1
year of professional experience
Work History
System Support Engineer
Trellix
McLean, VA
03.2024 - Current
- Utilized Tanium to deploy software package updates and application installations.
- Created user-friendly imaging tools for seamless integration in the workplace.
- Investigated the root causes of system errors using debugging tools, such as log files or packet sniffers.
- Utilized Microsoft Azure for issue investigation and endpoint management.
- Ensured seamless operations for users and C suite level executives.
- Utilized Okta and Duo to effectively manage identity and access, resulting in increased system security.
- Created user accounts and configured access privileges in accordance with security protocols.
- Verified stability, security, and scalability of the system architecture.
- Collaborated closely with project managers, designers, and other developers in order to complete tasks efficiently and effectively.
- Resolved customer issues by establishing workarounds and solutions to debug, and create defect fixes.
- Improved and corrected existing software and system applications.
- Facilitated global engineer training on various Tanium modules.
- Developed Standard Operating Procedures (SOPs) to streamline and optimize processes within the Engineering, Technology, and Operations (ET&O) department at Trellix, enhancing efficiency and consistency.
- Authored and implemented comprehensive onboarding documentation utilized globally, ensuring a standardized and effective onboarding experience for new employees.
- Diagnosed and resolved technical issues for clients in a timely manner, ensuring minimal downtime.
- Developed scripts to automate administrative tasks related to system support duties.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Evaluated existing infrastructure components for compatibility with new solutions prior to deployment.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked with cross-functional teams to achieve goals.
- Analyzed performance metrics to recommend optimizations for enhanced system efficiency.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
IT Technician
APEX SYSTEMS INC
Fairfax, VA
12.2023 - Current
- Knowledge of hardware and software configurations, including understanding technical specifications and compatibility requirements
- Strong problem-solving skills to identify and resolve asset-related issues and optimize asset workflows
- Experience with validating IP addresses/serial numbers of devices
- Resolved networking issues for devices including desktops and printers, ensuring seamless connectivity in a dynamic environment
- Proficiency in using Lansweeper to track, monitor, and manage assets
- Proficiently managed and configured secure network connections using Cisco VPN (Cisco AnyConnect Secure Mobility Client), enhancing remote access capabilities and safeguarding data transmission for organizational IT infrastructure
- Experienced in collaborating with IT teams, department heads, and end-users to understand asset requirements and ensure alignment with organizational goals
- Installed and configured hardware, software, systems, networks, printers, and scanners
- Maintained user accounts in Active Directory and Exchange Server environments
- Actively engaged in team meetings, contributing to discussions on project status updates to ensure alignment and facilitate effective progress tracking
- Evaluated software or hardware to recommend improvements or upgrades.
IT Support Analyst
UNITED STATES COAST GUARD, CONTRACTOR
Alexandria, Virginia
08.2023 - 10.2023
- Proficiently and accurately enter patent and trademark data into the United States Patent and Trademark Office (USPTO) electronic database, adhering to strict quality and data integrity standards
- Utilize specialized software and tools to process patent applications, trademark registrations, and related documentation efficiently, meeting strict deadlines and SLAs
- Facilitated effective partnerships with hardware, and shipping vendors to streamline asset management processes, ensuring environmentally responsible disposal and efficient resource allocation
- Proactively identify opportunities for process improvement and suggest enhancements to streamline data entry procedures, leading to increased efficiency and productivity
- Maintain strict confidentiality of sensitive intellectual property information and uphold security protocols to safeguard critical data against unauthorized access.
Education
B.S: INFORMATION TECHNOLOGY, CYBER SECURITY -
George Mason University
Fairfax, VASkills
- Tanium Desktop with Ticketing Expertise
- Remedy as well as Service Now
- ITIL Foundations and Data Privacy and Compliance
- GDPR, HIPAA
- Programming Proficiency in Python, HTML, CSS
- Office 365 Administration as well as Microsoft Azure
- AWS and IMAC
- Hardware Skills and Reimaging
- Active Directory Administration
- Management
- Configuration
- Security
- IT security protocols
- Operating systems expertise
- Technical analysis
- System administration
- ITIL framework
Timeline
System Support Engineer
Trellix
03.2024 - Current
IT Technician
APEX SYSTEMS INC
12.2023 - Current
IT Support Analyst
UNITED STATES COAST GUARD, CONTRACTOR
08.2023 - 10.2023
B.S: INFORMATION TECHNOLOGY, CYBER SECURITY -
George Mason University