Puneet Sharma
Fairfax,VA
Summary
Results-driven Systems/Sales Engineer with CompTIA Security+ and CySA+ certifications and an Public Trust clearance, focused on delivering secure identity verification solutions and advancing into technical leadership roles. I bring a strong foundation in endpoint security, AWS/Azure based infrastructure, and distributed kiosk environments, supporting enterprise deployments while aligning technical solutions with business needs. Experienced in client facing engagements, system optimization, and technical demonstrations, I contribute to both solution adoption and operational success. I have built and maintained multiple lab environments to simulate real world infrastructures, enabling me to test, configure, and validate strategies to secure and assess endpoints and servers, identify vulnerabilities, and improve system resilience. My passion for cybersecurity, technical sales, and security strategy continues to drive my growth through hands-on work and ongoing development in threat detection, compliance, and scalable solution design.
Overview
5
5
years of professional experience
Work History
Systems/Sales Engineer
NextgenID
Fairfax, VA
12.2025 - Current
- Supported identity verification workflows hosted on AWS (EC2), ensuring secure, scalable processing of enrollment data while maintaining endpoint security compliance through continuous monitoring and vulnerability management using Qualys.
- Assisted in the preparation of bids and proposals for prospective clients.
- Coordinated with engineering teams on product modifications and enhancements.
- Managed customer relationships to ensure satisfaction and retention.
- Provided technical support during the sales process and post-sale follow-up.
- Developed and delivered technical presentations to prospects, customers, and internal teams.
- Researched competitive products in order to develop strategic positioning within the market.
- Assisted in the technical lifecycle of deployments by gathering operational data, identifying areas for improvement, and supporting live demonstrations to showcase system capabilities and real-world performance to stakeholders.
- Built and maintained lab environments to simulate real world client infrastructures, enabling advanced troubleshooting, configuration validation, and demonstration of security workflows across distributed systems.
- Orchestrated Proof of Value engagements, defining success criteria, validating system performance, and demonstrating measurable improvements in reliability, security posture, and operational efficiency.
- Acted as a technical liaison between operations, engineering, and product teams, providing feedback on client requirements, workflow gaps, and system enhancements to improve platform capabilities and roadmap alignment.
- Collaborated with cross-functional teams to optimize security workflows and reduce tool fragmentation, improving SLA compliance (47% → 98%) and enhancing overall system resilience.
- Conducted deep technical troubleshooting and root cause analysis across kiosk infrastructure, including endpoint services, network connectivity (Cradlepoint), and identity verification components, ensuring minimal downtime in production environments.
- Supported client facing technical engagements, translating complex system behaviors and security processes into clear business outcomes, strengthening client trust and solution adoption.
- Identified new operational and technical use cases through client interactions, contributing to solution improvements and strategic deployment approaches across multiple enterprise tenants.
- Delivered customized product demonstrations and live walkthroughs of identity verification workflows, increasing stakeholder confidence and accelerating deal progression.Translated complex technical concepts (identity proofing, endpoint security, network dependencies) into clear business value for executives and non-technical stakeholders.
- Supported RFP and client evaluation processes by providing technical documentation, architecture guidance, and solution positioning.
- Maintained a hands-on technical approach, configuring, testing, and troubleshooting systems to ensure readiness for both client demos and production deployment.
Cybersecurity Sales Development Specialist
KnowBe4
07.2025 - 12.2025
- Achieved 100%+ quota attainment during ramp period, consistently exceeding outreach and pipeline generation goals.
- Generated high volumes of qualified opportunities through consultative discovery, ranking among top SDRs on the team.
- Surpassed benchmarks by converting a high percentage of leads into meetings, leveraging strong communication and product positioning skills.
- Educated CISOs, IT leaders, and risk managers on security culture, phishing defense, and compliance readiness, tailoring messaging to business objectives.
- Consistently recognized by leadership for strategic messaging, technical product knowledge, and ability to engage executive-level stakeholders.
System Administrator
Trellix
03.2024 - 07.2025
- Partnered with leadership and IT stakeholders to resolve cybersecurity escalations, endpoint escalations, and align enterprise security policies with compliance frameworks, and guide endpoint protection strategies leveraging Trellix ENS, EDR, and DLP capabilities.
- Led global technical training sessions and developed engineering documentation supporting deployment, configuration, and operational management of Trellix security platforms including, ePolicy Orchestrator (ePO), and Endpoint Detection and Response (EDR).
- Administered enterprise identity and device security environments using Microsoft Intune, Azure AD, Okta, and Jamf while integrating Trellix Endpoint Security (ENS), Data Loss Prevention (DLP), and EDR solutions to enhance endpoint protection and compliance monitoring.
- Authored Standard Operating Procedures (SOPs), architecture documentation, and technical knowledge resources supporting Trellix platform administration including ePO policy management, threat monitoring, and incident response processes.
- Acted as a liaison between engineering teams, cybersecurity leadership, and business stakeholders to ensure Trellix ENS, DLP, and EDR policies aligned with organizational risk management strategies and enterprise security architecture.
- Utilized identity and access management technologies including Okta and Active Directory to enforce secure authentication, manage privileged access, and strengthen governance across Windows enterprise environments.
- Managed Windows 10/11 endpoints using Microsoft Intune MDM and CSP based policy configurations while deploying and maintaining Trellix Endpoint Security (ENS) policies and monitoring endpoint activity through ePO.
- Evaluated enterprise infrastructure architecture including endpoints, virtualization platforms, and cloud environments (Azure/AWS) to improve security posture and integrate Trellix technologies such as Data Exchange Layer.
- Collaborated with project managers, developers, and cybersecurity engineers to deploy Trellix security infrastructure, configure ENS policies in ePO, and support implementation of enterprise-wide endpoint detection and response capabilities.
- Facilitated global engineering enablement sessions focused on security platform adoption including Trellix ENS, EDR, and DLP tools to strengthen threat detection, response capabilities, and operational efficiency.
- Authored deployment playbooks and operational documentation covering system configuration, policy tuning, DLP monitoring, ENS optimization, and security event triage within Trellix ePO environments.
- Engineered and deployed complex application and security packages using PowerShell, VBScript, and batch scripting to automate Trellix agent deployments, policy updates, and endpoint security configurations across Windows and macOS systems.
IT Technician
Apex Systems Inc
10.2023 - 03.2024
- Knowledge of hardware and software configurations, including understanding technical specifications and compatibility requirements.
- Strong problem-solving skills to identify and resolve asset-related issues and optimize asset workflows.
- Experience with validating IP addresses/serial numbers of devices.
- Proficiency in using Lansweeper to track, monitor, and manage assets.
- Led device enrollment and provisioning using Workspace ONE with custom profiles, scripts, and compliance settings.
- Configured and managed remote actions (wipe, lock, enterprise reset) and security policies for lost or compromised devices.
- Integrated Workspace ONE with Azure AD and corporate network policies to streamline identity and access management.
- Actively engaged in team meetings, contributing to discussions on project status updates to ensure alignment and facilitate effective progress tracking.
IT Support Analyst
United States Coast Guard, Contractor
02.2023 - 10.2023
- Proficiently and accurately enter patent and trademark data into the United States Patent and Trademark Office (USPTO) electronic database, adhering to strict quality and data integrity standards.
- Utilize specialized software and tools to process patent applications, trademark registrations, and related documentation efficiently, meeting strict deadlines and SLAs.
- Facilitated effective partnerships with hardware, and shipping vendors to streamline asset management processes, ensuring environmentally responsible disposal and efficient resource allocation.
- Proactively identify opportunities for process improvement and suggest enhancements to streamline data entry procedures, leading to increased efficiency and productivity.
- Maintain strict confidentiality of sensitive intellectual property information and uphold security protocols to safeguard critical data against unauthorized access.
Co-Founder
First Class Cash Buyers LLC
06.2021 - 09.2022
- Built and scaled a real estate wholesale business, overseeing operations, acquisitions, and client relations across multiple markets.
- Achieved a 78% deal close rate, consistently exceeding industry benchmarks through strategic negotiation and value-based selling.
- Maintained and grew a qualified clientele list of investors and buyers, enabling rapid deal turnarounds and repeat business.
- Recruited, trained, and managed a team of cold callers, optimizing lead generation and conversion pipelines.
- Conducted on-site property visits and walkthroughs to assess conditions, estimate rehab costs, and negotiate directly with sellers.
- Performed in-depth ARV (After Repair Value) research using market comps, public records, and renovation trends to ensure profitable acquisition strategies.
- Negotiated contracts and managed purchase agreements, assignments, and closings, coordinating with title companies and attorneys.
- Leveraged CRM and marketing tools to track leads, manage deals, and analyze conversion data for continuous improvement.
- Developed marketing materials and lead funnels through direct mail, cold calling, bandit signs, and digital ads to generate seller leads.
- Built strong relationships with contractors, inspectors, and local investors to streamline the due diligence and rehab evaluation process.
Education
B.S. - Information Technology, Cyber Security
George Mason University
Fairfax, VATimeline
Systems/Sales Engineer
NextgenID
12.2025 - Current
Cybersecurity Sales Development Specialist
KnowBe4
07.2025 - 12.2025
System Administrator
Trellix
03.2024 - 07.2025
IT Technician
Apex Systems Inc
10.2023 - 03.2024
IT Support Analyst
United States Coast Guard, Contractor
02.2023 - 10.2023
Co-Founder
First Class Cash Buyers LLC
06.2021 - 09.2022
B.S. - Information Technology, Cyber Security
George Mason University