Puneet Virk
Fowler,CA
Summary
Seasoned leader with a proven track record in technical expertise and team collaboration. Excelled in enhancing client satisfaction and operational efficiency through innovative process improvements. Skilled in site supervision, analytical problem-solving, and consistently delivering projects that exceed expectations.
Overview
13
13
years of professional experience
Work History
Tutoring Supervisor
Fresno City College
Fresno, CA
10.2021 - Current
- Provided direction, support and guidance to tutors on a variety of topics.
- Developed and implemented strategies for tutor training, development and evaluation.
- Organized workshops and seminars for tutors to enhance their skillsets.
Internship
Every Neighborhood Partnership
01.2022 - 12.2023
- Applied analyzed data towards improving infrastructure for the Kings Canyon Corridor Transit-Oriented Development in Fresno.
- Coordinated with Fresno City Planning Department to develop designs and models for public demos.
- Facilitated sessions to attract regional financial support.
Solar Installation Lead
Pure Solar
01.2020 - 05.2021
- Directed sales, planning, and installation of photovoltaic systems, ensuring quality and compliance at each project phase
- Managed budgets, optimized resource allocation, and coordinated team for timely project delivery
- Led customer consultations to customize solar solutions based on client needs, enhancing communication and client satisfaction
Customer Service and Technical Support Manager
Verizon
10.2018 - 01.2020
- Led a team of customer service and technical support agents, providing Tier 2 support for service-related issues and device troubleshooting
- Developed and implemented processes to improve customer satisfaction and reduce resolution times
- Trained new team members, fostering teamwork, communication, and problem-solving in a fast-paced environment
Operations Manager
Family Restaurant Business
01.2012 - 05.2018
- Oversaw daily operations, including inventory management, staff scheduling, and customer relations to ensure smooth service
- Managed budgets, negotiated vendor contracts, and controlled costs to maximize profitability
- Implemented customer feedback surveys to improve service quality and team cooperation
Education
Bachelor of Science - Construction Management
Fresno State University
08-2026
Associate of Science - Civil Engineering
Fresno City College
05-2024
Associate of Science - Computer-Aided Drafting and Design (CADD)
Fresno City College
01-2023
Skills
- Site Supervision
- Effective Task Management
- Effective Team Collaboration
- Customer Relationship Management
- Vendor Management
- Inventory Management
- Supply Chain Management
- Risk Mitigation Strategies
- Strong Technical Skills in Software Applications
- Regulatory Compliance
Volunteer Experience
- CalTrans / City of Fresno, Project Cleanup Leader,2022-2024, Organized and supervised cleanup activities across Fresno County, leading volunteers to enhance local infrastructure., Participated in CalTrans Highway Volunteer litter removal.
Affiliations
- Construction Management Association of America club
- American Society of Civil Engineers club
- Computer Aided Drafting and Design club
- Deans List 2021-2023 4.0 GPA
Timeline
Internship
Every Neighborhood Partnership
01.2022 - 12.2023
Tutoring Supervisor
Fresno City College
10.2021 - Current
Solar Installation Lead
Pure Solar
01.2020 - 05.2021
Customer Service and Technical Support Manager
Verizon
10.2018 - 01.2020
Operations Manager
Family Restaurant Business
01.2012 - 05.2018
Bachelor of Science - Construction Management
Fresno State University
Associate of Science - Civil Engineering
Fresno City College
Associate of Science - Computer-Aided Drafting and Design (CADD)
Fresno City College
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