Puneet Sharma
User Centric Product Development
Mountain View,CA
Summary
Growth driven, ownership of growth products from conception through implementation. Passionate advocate of user-driven product development. Solid team development & stakeholder management.
Overview
18
18
years of professional experience
5
5
years of post-secondary education
Work History
Product Technology Manager
Google LLC
02.2019 - Current
- Improved Google Analytics 4 (GA4) product adoption by 6% by driving UI changes through customer experience studies.
- Led successful end-to-end product rollout & commercialization strategy for GA4 launches from Beta to General Availability while ensuring < 5% customer contact rate increase.
- Led product launch preparedness for global scaled support for key launches and migrations (GA4, Data Driven Attribution in Google Ads) ~$40B revenue shift.
- Led Market to Product feedback process to advise Product teams on feature prioritization & roadmap.
- Developed BRD and launched product sandbox to improve launch readiness for global support teams by collaborating x-functionally.
- Defined product success metrics, and developed dashboards to track key insights and drive product improvements.
- Led quarterly product performance review with Product, Marketing, and Support teams to address key customer issues.
- Improved team operational efficiency by +50% by developing LLM based tool to synthesize customer insights from raw support ticket data.
Technical Product Manager
Vasper Systems
08.2016 - 02.2019
- Developed product roadmap and led weekly exec communication progress and risks.
- Led fast paced feature design & development; Launched over 30 version upgrades with 80+ features & bug fixes in 1.5 year.
- Created performance metrics for users by integrating biometric sensor technology in product and validating through UX studies.
- Generated 40% increase in product use by leading and implementing UXR and Customer Support insights.
- Achieved above 75% adoption of latest version of App by managing rollout communication with customers.
- Reduced bugs by 20%; achieved zero feature rollbacks by championing product quality and creating a product testing & release management process.
- Reduced customer support requests over 80% (from ~22+/week to ~3.5/week) by improving product usability and leading Knowledge Management portal development through Zendesk.
- Coordinated project planning and execution with team members and team leads.
Qualitative Research Intern
SmartOrg Inc
04.2015 - 08.2015
- Uncovered customer needs and product experience bottlenecks to influence product development roadmap
- Created product user journey book to communicate value proposition to potential customers; book was used in sales pitch and won that customer (goo.gl/1kUqoA).
Product Lead
SocialAppsHQ
02.2011 - 05.2013
- Led team of 7 engineers and delivered projects 5% under budget within tight schedules by streamlining tasks.
- Increased revenue and user base by 200% (400,000+ users) by redesigning user onboarding workflow.
- Identified opportunities for product expansion and led 3x growth in product offerings (Facebook page apps) within 6 months.
- Drove 20% revenue growth by developing Social Media Analytics platform; Product won SocialAppsHQ spot to pitch at Google for Entrepreneurs (1 of 6 companies out of 120 submissions).
- Designed and developed photo and video contest app that powered large media campaigns in UK and South America.
- Supervised architecture, design and implementation of company-wide platforms and applications.
Sr. Software Engineer
Comviva Technologies
07.2006 - 11.2010
- Increased revenue by $1M by generating channel wise performance reports and reconciling 18% variance between Comviva & 3P content providers.
- Increased performance of real-time modules (~1100 req/sec) by 40% by leading product architecture change.
- Led software development initiative as subject matter expert and primary point-of-contact for project management staff.
Education
MS - Information Management And Systems
School of Information
Berkeley, CA 08.2014 - 05.2016
M.Sc. Informatics -
IIC, University of Delhi
Delhi, India 07.2003 - 05.2006
Skills
Product Management; Product Roadmap & Strategy, Commercialization Strategy, UX Research, Product Design, Exec Communication
Technical Project Management; System Design, Project Management, Stakeholder Management, Resource Planning
Technical Skills; Database Architecture, Data Analysis, SQL, System Design, Python, Debugging, PaLM/LLM, DashboardsTimeline
Product Technology Manager
Google LLC
02.2019 - Current
Technical Product Manager
Vasper Systems
08.2016 - 02.2019
Qualitative Research Intern
SmartOrg Inc
04.2015 - 08.2015
MS - Information Management And Systems
School of Information
08.2014 - 05.2016
Product Lead
SocialAppsHQ
02.2011 - 05.2013
Sr. Software Engineer
Comviva Technologies
07.2006 - 11.2010
M.Sc. Informatics -
IIC, University of Delhi
07.2003 - 05.2006