Punitha Ramkumar

• Analyzed financial data to assess tax implications, evaluating liabilities and deductions per tax codes.
• Prepared accurate tax returns for individuals and businesses, ensuring compliance with regulations.
• Coordinated multiple tax preparation projects, achieving timely completion and precise filing of all returns.
• Guided clients in understanding tax obligations and filing requirements, enhancing clarity and experience.
• Implemented electronic filing procedures to streamline processing and minimize errors.
• Addressed client inquiries regarding tax filings, achieving high client satisfaction levels.
• Maintained detailed records of tax documentation for future reference while ensuring confidentiality.
• Supported senior associates in tax calculation and preparation tasks.

Assisted customers at Aruna Medicals.

Organized inventory and maintained stock levels on shelves and displays.

• Processed transactions accurately - cash on sale system.
• Supported store owner in daily operations, contributing to streamlined workflow.
• Performed various tasks in part-time, unpaid role, facilitating store operations.

• Assisted customers by asking open-ended questions to understand needs and suggest a suitable course.
• Identified customer needs by asking questions and advising on best solutions.
• Identified customer needs to recommend suitable offerings, contributing to increased profitability and revenue.
• Cross-sold relevant products and services, enhancing average transaction value and customer satisfaction.
• Guided customers in selecting courses that matched their needs and preferences.
• Provided customer service to customers by answering questions, addressing complaints and resolving issues.
• Answered questions about current promotions and resolved issues according to store policies.
• Maintained up-to-date knowledge of current promotions, pricing structures and payment plans.
• Collaborated with team members to achieve sales targets and contribute to a positive work environment.
• Collaborated with team members to improve customer service experiences and drive customer satisfaction.
• Adhered to company policies and procedures while providing excellent customer service.
• Provided support for marketing initiatives by distributing flyers or brochures within local communities.