Summary
Overview
Work History
Education
Certification
Systemexperience
Training
Languages
Timeline
Generic

Pooja Soni

Port Charlotte,FL

Summary

Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Functional/Technical Application Support Analyst

WestRock
06.2023 - Current
  • Worked and managed in reducing day-to-day counts of incident and service request raised for Radius ERP applications
  • Participated in Knowledge Transfer sessions and worked on AUD’s
  • Collaborated with SME's and Developers on problem resolution to solve multiple service requests
  • Resolve end user functional/technical issue related to applications Open Accounts, PSA3, EDI MPS System, and VWT2 that integrated with Radius
  • Contributed in preparing and presenting Weekly Status Review and Monthly Status Review meetings
  • Documented procedures for troubleshooting common issues in Microsoft Excel and created KB Articles on ServiceNow, contributing to more efficient support process.
  • Supported end-users in navigating complex applications, guiding them through features and functions while troubleshooting issues as needed.
  • Collaborated with developers, analysts and project managers to expedite incident resolutions.
  • Managed incident tracking system on PowerBI, ensuring accurate records and timely follow-ups on outstanding issues.
  • Participated in regular team meetings to discuss ongoing projects, share insights on best practices, and coordinate workload distribution among team members.
  • Participated in on-site requirements gathering trips to understand insight of Packaging Industry
  • Evaluated vendor-provided solutions against business requirements ensuring optimal product selection based on functionality fitment.

Windchill Developer

Raytheon Technologies
05.2022 - 05.2023
  • Successfully served as Windchill PLM Developer within change management to implement changes on Change Objects
  • Continuously collaborated with cross-functional teams to gather requirements, analyze business needs, and implemented effective change management solution within Windchill PLM system
  • Assisted DevSecOps teams with significant documentations on Jenkins Pipeline, GitHub Client Tools, Ansible Scripts, Change Management Plan that supports system
  • During Change Champions Shift, worked on Customizing Change Objects, Regression Testing both manual and automated Alfredo automation testing framework, Rebranding Documentations, Re-hosting Server, Troubleshooting, Reporting Defects, and Implementing effective solutions of defects
  • Provided comprehensive solution to limit Capabilities for UI Validator problem, confirming efficient change management processes within torganization
  • Used Eclipse IDE, XML, Oracle Database, Tortoise Git, SourceTree, and Beyond compare to implement changes on change object
  • Gathered effective resources to resolve problem of windchill takes longer to start after Re-host process
  • Actively participated in Daily Scrum Meetings, Code Reviews, Recognizing areas of Improvements and Implementing high-quality Solutions to optimizing Change Management Process
  • Used GitHub to pull, push, commit, and add changes to repository
  • Worked proficiently on 12-15 Jira tickets each sprint to meet targets in fast-paced environment and providing effective results to support end-users.
  • Collaborated with cross-functional teams to ensure seamless integration of new features.

Assistant Rural Carrier

USPS – Baraboo, WI
02.2020 - 09.2021
  • Delivered mail and packages to homes and businesses in rural areas during weekdays, weekends and holidays
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Remained physically fit to safely lift and transport packages weighing up to 70 pounds.

Customer Service Head Cashier

Menards - Baraboo, WI
10.2018 - 03.2020
  • Maintained clean and organized workspace, promoting welcoming environment for customers.
  • Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
  • Processed refunds and exchanges in accordance with company policy.

Assistant Store Manager

Troy Liquor - East Troy, WI
08.2013 - 05.2018
  • Assistant Manager
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.

Education

Bachelor of Science - Computer Information Systems / Cybersecurity Programming

DeVry University
Naperville, IL
08.2021

Certification

  • Certified SAFE@5 Practitioner
  • Windchill Fundamentals

Systemexperience

Eclipse-Expert, Intellij-Project experience, Apache Tomcat- Project Experience, Microsoft SQL Experience- Project experience, JSP- Project experience, J2EE- Expert, GITHUB-Project Experience, Java, J2EE, SQL, python-Training only, HTML/CSS, XML, Oracle, JavaScript, All project only experience, Windows, Unix/Linux with project experience, MySQL-Project experience, JDBC- Project experience, Oracle- Project experience, Microsoft PowerPoint- Expert, Microsoft Word- Expert, Microsoft Excel- Project Experience, Microsoft Visual Studio- Training only, AWS framework- Training only

Training

  • PTC provided Windchill Developer Courses
  • Cybersecurity Training from Codecademy

Languages

Hindi
Full Professional

Timeline

Functional/Technical Application Support Analyst

WestRock
06.2023 - Current

Windchill Developer

Raytheon Technologies
05.2022 - 05.2023

Assistant Rural Carrier

USPS – Baraboo, WI
02.2020 - 09.2021

Customer Service Head Cashier

Menards - Baraboo, WI
10.2018 - 03.2020

Assistant Store Manager

Troy Liquor - East Troy, WI
08.2013 - 05.2018

Bachelor of Science - Computer Information Systems / Cybersecurity Programming

DeVry University

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