Puree Hill
Madison,WI
Summary
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Hotel General Manager Resume Summary:
Experienced and results-driven Hotel General Manager with 3 years of leadership and 12 years of hospitality experience in overseeing daily operations, leading teams, and ensuring exceptional guest service. Demonstrated success in optimizing operational efficiency, maximizing profitability, and enhancing customer satisfaction in both luxury and mid-scale hotel settings. Proficient in financial management, budget control, marketing strategies, and staff development, while fostering a collaborative and positive work environment. Skilled in resolving complex issues, managing vendor relationships, and maintaining a strong brand reputation. Passionate about delivering outstanding guest experiences and consistently achieving business goals.
Overview
13
13
years of professional experience
Work History
General Manager
Aperture Hotels -Tru By Hilton Stoughton
01.2024 - Current
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
General Manager
S&L Hospitality -Tru Tru By Hilton Stoughton
03.2021 - 01.2024
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Business Manager
Best Western Inntowner And The Highland Club
04.2012 - 03.2020
- Executed business plans to further strengthen and maximize territory sales and profits.
- Anticipated financial impact from operational issues and worked with leadership to develop solutions.
- Implemented cost-cutting measures, resulting in substantial savings for the organization without compromising on quality or performance.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Assisted with hiring process and training of new employees.
- Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Education
Bachelor of Science - Accounting
Upper Iowa University
Fayette, IA05-2025
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Staff management
- Customer relations
- Training and development
- Goal setting
- Administrative skills
- P&L management
- Staff motivation
- Deadline oriented
Timeline
General Manager
Aperture Hotels -Tru By Hilton Stoughton
01.2024 - Current
General Manager
S&L Hospitality -Tru Tru By Hilton Stoughton
03.2021 - 01.2024
Business Manager
Best Western Inntowner And The Highland Club
04.2012 - 03.2020
Bachelor of Science - Accounting
Upper Iowa University
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