Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Work Availability
Software
Timeline
Hi, I’m

Purity Kariuki

Powder Springs,GA
Don’t judge each day by the harvest you reap, but by the seeds you plant.
Robert Louis Stevenson
Purity Kariuki

Summary

Highly skilled Performance Quality Analyst with a background in evaluating and improving business processes. Strengths include problem-solving, data analysis, and strategic planning. Previous work has led to significant improvements in performance metrics and operational efficiency. Adept at identifying areas for improvement, implementing corrective actions, and driving quality assurance initiatives.

Overview

9
years of professional experience
2
Certification

Work History

Cavaliers Assisted Living

Operations Support Coordinator
07.2024 - Current

Job overview

  • Lead efforts to optimize daily operations by assisting residents with personalized dining services and requests, ensuring high levels of satisfaction and quality of care.
  • Collaborate with internal teams to enhance resident engagement and well-being by coordinating recreational and wellness activities, achieving a 30% improvement in participation and satisfaction.
  • Assist with quality control and continuous improvement by managing front desk operations, ensuring exceptional customer service, and promoting a positive living environment, resulting in a 10% increase in resident and family satisfaction.
  • Support compliance with internal policies and regulations, ensuring smooth day-to-day operations and contributing to a culture of high reliability and quality improvement.
  • Prepared detailed audit reports, documented findings, and contributed to the development of corrective action plans.

WellStar Health Systems

Community Benefits Student Intern
01.2023 - 05.2023

Job overview

  • Led quality assessments and data analysis to ensure program compliance with organizational standards, contributing to operational excellence, and identifying trends for continuous improvement.
  • Directed the distribution of over 80% of health education materials and testing kits at monthly mobile market events, improving health literacy, and empowering underserved communities.
  • Conducted research and evaluation of emerging healthcare trends, providing actionable insights to enhance the effectiveness and impact of community health programs.
  • Collaborated with cross-functional teams to design and implement health initiatives aimed at improving patient care and outcomes in underserved populations.
  • Analyzed and interpreted healthcare data to identify trends, assess risks, and recommend process improvements.

Walmart

Care Host - WM Health - Medical Office Assistant
06.2020 - 12.2022

Job overview

  • Led quality improvement initiatives, optimizing processes, and enhancing efficiency, resulting in a 30% increase in operational effectiveness.
  • Streamlined patient check-in procedures, managing 75% of office visits, and contributing to maintaining high service standards.
  • Applied Lean Six Sigma Green Belt expertise to identify and rectify process inefficiencies, ensuring a consistent focus on quality management and data analysis.
  • Supported pre- and post-implementation audits to evaluate compliance and operational efficiency.

Walmart

Customer Service
06.2016 - 12.2020

Job overview

  • Applied Lean Six Sigma Green Belt expertise to improve service delivery processes, elevating customer satisfaction scores by 10% through meticulous issue resolution and communication.
  • Streamlined service desk operations, handling an average of 50% of returns per shift, and maintained rigorous quality assurance standards, contributing to the company's reputation for excellence.
  • Managed high-volume customer inquiries, resolving issues effectively and elevating customer satisfaction, handling up to 100 calls daily, demonstrating strong coordination and problem-solving abilities.

Education

Clayton State University

Bachelor of Science from Health Care Management
01.2023

Skills

  • Service and clinical quality analysis
  • Community health outreach
  • Stakeholder engagement
  • Project management
  • Auditing and regulatory compliance
  • Performance reporting
  • Staff training and development
  • Patient safety assessment
  • Documentation compliance
  • Patient care tracking
  • Performance improvement strategies
  • Written communication skills
  • Continuous improvement initiatives

Certification

  • Foundations of project management, Google Courser, 07/01/24
  • Lean Six Sigma Green Belt Certification - Level II, Emory University, 07/01/24
  • Certified Professional in Healthcare Quality (CPHQ), National Association for Healthcare Quality (NAHQ)

Accomplishments

joined the National Association for Healthcare Quality to further industry knowledge and stay informed on current compliance and quality standards

Volunteered at local health outreach events, helping coordinate patient education materials and assisting with basic wellness screenings

Availability
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Software

EHR

Microsoft excel

Timeline

Operations Support Coordinator

Cavaliers Assisted Living
07.2024 - Current

Community Benefits Student Intern

WellStar Health Systems
01.2023 - 05.2023

Care Host - WM Health - Medical Office Assistant

Walmart
06.2020 - 12.2022

Customer Service

Walmart
06.2016 - 12.2020

Clayton State University

Bachelor of Science from Health Care Management

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