Purity Nga'ng'a
Nairobi
Summary
Holds a Bachelor's in Tourism Management with experience in tour consulting, customer service, and itinerary development, tour costing, and bookings. Worked as a copywriter helping clients with digital marketing, blog writing, and SEO to enhance online presence. Combines travel industry knowledge with advanced business English for effective multi-channel support in a contact centre environment.
Overview
7
7
years of professional experience
Work History
Tour Consultant
Stokman Safaris LTD
N/a
02.2025 - Current
- Deliver end-to-end customer service as the primary point of contact for clients seeking travel arrangements.
- Manage the full booking lifecycle including manual pricing, costing of tours, and creating detailed itineraries.
- Advise clients on suitable travel options and destinations tailored to their needs and budget.
- Leverage destination knowledge to suggest and modify travel plans ensuring client satisfaction.
- Liaise with suppliers and partners (hotels, transport companies) to secure bookings and resolve issues proactively.
- Maintain high satisfaction standards by handling queries and requests with empathy and efficiency.
- Utilize booking modules and cloud-based applications to manage reservations and client data.
Freelance Copywriter & Digital Marketing
Remote
N
01.2019 - 11.2025
- Crafted engaging copy for various digital marketing campaigns.
- Collaborated with designers to ensure cohesive brand messaging.
- Researched industry trends to inform content strategy and development.
- Edited and proofread content for clarity and consistency.
Trainee
Ministry of Tourism
Nairobi
05.2019 - 08.2019
- Assisted in developing promotional materials for tourism initiatives.
- Conducted research on best practices in the tourism sector.
- Maintained documentation of tourism projects and initiatives effectively.
- Attended training sessions and meetings to learn new information and develop personal skills.
- Maintained positive working relationship with fellow staff and management.
- Assessed company operations for compliance with safety standards.
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
- Developed marketing campaigns to increase brand awareness.
Education
Bachelor of Arts - Tourism And Travel Management
Kenyatta Univesity
Nairobi Kenya12.2021
Skills
- Customer relationship management
- Effective communications
- Manual pricing & Tour Costing
- Critical thinking & problem-solving
- Booking management
- Attention to detail
- Effective communication
- Reservations manageme
nt
Timeline
Tour Consultant
Stokman Safaris LTD
02.2025 - Current
Trainee
Ministry of Tourism
05.2019 - 08.2019
Freelance Copywriter & Digital Marketing
Remote
01.2019 - 11.2025
Bachelor of Arts - Tourism And Travel Management
Kenyatta Univesity