Summary
Overview
Work History
Education
Skills
Timeline
Generic

PURTI SARIN

Atlanta

Summary

Dynamic Program Manager and Global Operations Leader with over 20 years of experience driving enterprise transformations and delivering high-impact initiatives across diverse global markets. Expertise in aligning strategy with execution to enhance efficiency, elevate customer satisfaction, and optimize cost performance. Proven ability to manage multimillion-dollar programs while navigating complex stakeholder environments and fostering a culture of continuous improvement. Recognized for leadership excellence, innovative problem-solving, and a strong track record of achieving consistent results in fast-paced, matrixed organizations.

Overview

22
22
years of professional experience

Work History

Global Rollout & Operations Leader | Sr. Customer Experience Manager

Honeywell (India & U.S.)
07.2021 - Current
  • Led global rollout strategy across 5+ regions, standardizing deployment processes and reducing implementation time by 30%.
  • Managed a $5M+ program budget, optimizing resource allocation and achieving 15% cost savings through strategic vendor and internal alignment.
  • Collaborated with cross-functional teams to ensure seamless go-lives and post-launch support.
  • Designed and executed change management initiatives that improved regional onboarding success by 40%.
  • Established feedback loops with regional teams, driving continuous improvement and reducing post-launch issues by 25%.
  • Enhanced customer experience metrics by 20% through targeted process improvements.
  • Led escalation management programs, reducing resolution time by 35%.

Group Manager – Program Management

Amazon India Pvt. Ltd.
02.2017 - 07.2021
  • Managed large-scale programs across multiple sites, impacting 1000+ employees.
  • Led workforce planning initiatives that reduced shrinkage by 18% and improved staffing accuracy.
  • Implemented performance management systems resulting in top-tier metrics for attrition and productivity.
  • Directed cross-functional projects to streamline operations, improving throughput by 25%.
  • Facilitated continuous improvement workshops, leading to 15+ successful enhancements and a 20% reduction in bottlenecks.
  • Collaborated with HR and L&D teams to design leadership programs, increasing internal promotions by 30%.
  • Received People Manager of the Year award.

Deputy Manager – Operations

Future Retail Ltd.
09.2009 - 03.2016
  • Managed operations for the fastest-growing store chain, driving highest profit margins and customer service scores.
  • Led regional expansion, opening 10+ new stores.
  • Implemented SOPs that reduced operational errors by 40% and improved inventory accuracy.

Assistant Manager – Operations

HSBC Global Resourcing
12.2007 - 09.2009
  • Led a high-performing team in financial services operations, consistently achieving on-call sales goals.
  • Improved SLA adherence by 20% through workflow optimization.
  • Developed training programs that enhanced productivity and reduced error rates.

Team Manager

Wipro BPO Solutions Ltd.
09.2003 - 04.2007
  • Managed service delivery for clients across tech support, healthcare, and customer service.
  • Met and exceeded SLAs including CSAT, AHT, and FCR.
  • Led quality assurance initiatives resulting in 95%+ quality scores.
  • Mentored team members for internal growth and contributed to client retention.

Education

Master of Business Administration -

Dayanand Academy of Management Studies
01.2004

Bachelor of Commerce - undefined

Christ Church College
01.2002

High School - undefined

Mariampur Sr. Sec School
01.1997

Skills

  • Program & Project Management
  • Strategic Planning & Execution
  • Stakeholder Engagement
  • Change Management
  • Operations & Delivery
  • Process Optimization
  • Budgeting & Resource Allocation
  • Vendor & Partner Coordination
  • Agile & SAFe Methodologies
  • Data-Driven Decision Making
  • Risk Mitigation
  • KPI Tracking & SLA Adherence

Timeline

Global Rollout & Operations Leader | Sr. Customer Experience Manager

Honeywell (India & U.S.)
07.2021 - Current

Group Manager – Program Management

Amazon India Pvt. Ltd.
02.2017 - 07.2021

Deputy Manager – Operations

Future Retail Ltd.
09.2009 - 03.2016

Assistant Manager – Operations

HSBC Global Resourcing
12.2007 - 09.2009

Team Manager

Wipro BPO Solutions Ltd.
09.2003 - 04.2007

Bachelor of Commerce - undefined

Christ Church College

High School - undefined

Mariampur Sr. Sec School

Master of Business Administration -

Dayanand Academy of Management Studies

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