Purushottam Khatri
Oakland,CA
Summary
Dynamic professional with a proven track record in the hospitality sector, notably at Charleston Harbor Resort & Marina. Excelled in enhancing guest experiences through exceptional customer service and upselling techniques. Skilled in food preparation and hygiene, adept at fostering positive guest engagements. Demonstrated ability to improve service delivery efficiency, contributing to increased customer satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Restaurant Waiter
Annapurna Restaurant & BAr
Oakland, CA
06.2024 - 12.2024
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Set up tables in between patrons to reduce wait times.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Informed customers about specials, upselling additional food and drink items.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Relayed orders to service bar and kitchen via point-of-sale register system.
- Filled condiments and napkin containers during slack periods.
Front Desk Agent
Charleston Harbor Resort & Marina
Mount Pleasant, SC
03.2023 - 04.2024
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Contacted housekeeping or maintenance staff to report room or building issues.
- Performed bookkeeping activities to balance accounts and conduct nightly audits.
- Answered guest inquiries, recommending shopping, dining or entertainment.
- Inputted guest information into computer system accurately and securely.
- Assisted with luggage handling for incoming guests.
- Maintained cleanliness of lobby area at all times.
- Computed bills, collected payments and made change for guests.
- Input and confirmed reservations for guests.
Kitchen Assistant
Le Meridien Mina Seyahi Beach Resort and Waterpark
Dubai Marina, Dubai
10.2021 - 04.2022
- Stored food in designated containers and storage areas to prevent spoilage.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Prepared workstations with ingredients and tools to increase efficiency.
- Cut or sliced meat, poultry and seafood to prepare for cooking.
- Followed recipes and customer requests to prepare meals.
- Assisted chefs with line cooking during busy periods in the restaurant.
- Assisted in the preparation of meal ingredients, including measuring, weighing, and mixing.
- Partnered with chef to cook food and comply with food preservation guidelines.
- Washed, peeled and cut fruits and vegetables to prepare for cooking or serving.
- Took and recorded temperatures of food, refrigerators and freezers.
- Labeled containers with dates indicating when food should be used or discarded.
Education
Bachelor in Hotel Management
Tribhuwan University
Lagankhel, Nepal12-2022
High School Diploma -
Baylor International Academy
Banepa, Kavre, Nepal03-2017
Skills
- Food hygiene
- Beverage refills
- Cleanliness
- Personal hygiene
- Upselling techniques
- Food service delivery
- Food preparation knowledge
- Complaint resolution
- Alcoholic beverage service
- Cross-selling and upselling
- Mixed drinks
- Cash handling
- Customer service
- Menu design
- Guest engagement
- Courteous demeanor
Certification
- Awarded 15 days LCCI personal development course completion certificate
- Received 1 year J1 program completion certificate at Room Division.
Timeline
Restaurant Waiter
Annapurna Restaurant & BAr
06.2024 - 12.2024
Front Desk Agent
Charleston Harbor Resort & Marina
03.2023 - 04.2024
Kitchen Assistant
Le Meridien Mina Seyahi Beach Resort and Waterpark
10.2021 - 04.2022
Bachelor in Hotel Management
Tribhuwan University
High School Diploma -
Baylor International Academy
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