Purushottam Khatri
Oakland,CA
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful setting.
Overview
3
3
years of professional experience
Work History
Kitchen Assistant
Le Meridien Mina Seyahi Beach Resort and Waterpark-UAE,Dubai
10.2021 - 4 2022
Front Desk-Guest Relation
Charleston Harbor Resort and Marina-United States,South Carolina
04.2023 - 04.2024
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Assisted guests with travel arrangements, including transportation bookings and local activity recommendations.
- Trained new hires on front desk procedures, improving overall efficiency within the team through knowledge sharing and mentorship.
- Implemented strategies to optimize occupancy rates by monitoring availability trends and adjusting room pricing accordingly.
- Developed strong rapport with repeat guests through personalized service and genuine attentiveness to their preferences and needs.
- Resolved guest concerns with empathy and professionalism, resulting in positive feedback from clients.
- Promoted hotel amenities, upselling additional services to enhance overall guest satisfaction.
- Maintained an organized front desk area, contributing to a welcoming environment for guests upon arrival.
- Contributed to revenue growth by identifying sales opportunities among existing clientele and offering tailored promotional packages.
- Updated guest records regularly, ensuring accurate data entry for future stays and marketing efforts.
- Proactively addressed potential issues before escalation by consistently monitoring front desk operations for quality assurance purposes.
- Managed phone lines effectively, addressing inquiries promptly and transferring calls as needed.
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Answered customer telephone calls promptly and appropriately handled needs.
Education
Bachelor In Hospitality Management(BHM) -
Nesfield International college
Higher Secondary Education Board(+2) - undefined
Baylor International Academy
School Leaving Certificate - undefined
Shree Bhimseneswor Secondary School
Languages
English, Hindi, Nepali
Accomplishments
- Provided hotel guests with a weekly list of resort activities at check-in which resulted in a decrease in front desk calls.
- Mentored newly hired individuals in company processes and procedures which alleviated employee turnover.
- Collaborated with team of LCCI global qualification in Personal development training.
- Achieved 1st position in soccer competition in the year 2021.
- Grabbed 2nd position on inter-college quiz competition.
- Appreciated for blood donation under organization by Lions Club International twice.
Timeline
Front Desk-Guest Relation
Charleston Harbor Resort and Marina-United States,South Carolina
04.2023 - 04.2024
Kitchen Assistant
Le Meridien Mina Seyahi Beach Resort and Waterpark-UAE,Dubai
10.2021 - 4 2022
Bachelor In Hospitality Management(BHM) -
Nesfield International college
Higher Secondary Education Board(+2) - undefined
Baylor International Academy
School Leaving Certificate - undefined
Shree Bhimseneswor Secondary School
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