Pushkalananda NITHYA
Montclair,CA
Summary
Highly effective management professional emphasizing innovation and creativity in solving complex problems. Energetic and results-focused with success in developing and leading diverse teams to achieve outstanding results.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Tax Preparer
Jackson Hewitt
01.2023 - 04.2023
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Completed and filed returns with tax departments at local, state, and federal levels.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Assessed client tax situations to determine best filing options.
- Prepared tax returns for clients in various industries according to government regulations and requirements.
- Prepared tax returns, extensions, tax planning calculations, and write-ups for organizations and entities.
Property Management Specialist
Milestone Real Estate Services
04.2021 - 04.2023
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Communicated effectively with owners, residents, and on-site associates.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
Company Administrator
All About Colorado
06.2018 - 04.2020
- Collaborated with All About Colorado to recruit and develop personnel and cultivate top performance.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Trained 12 employees in inventory practices, POS systems and product knowledge, contributing to 89% increase in customer satisfaction ratings.
- Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
- Completed series of training sessions to advance from Assistant Manager to Store Manager.
- Oversaw all store operations while generating up to $110,000 in monthly sales.
Customer Service Specialist
Wide Open West
07.2017 - 12.2017
- Built customer confidence by actively listening to their concerns and giving appropriate resolution.
- Built sustainable relationships of trust through open and interactive communication
- Research, identify, and resolve customer complaints using applicable software
- Process orders, forms, and application
- Identify and escalate priority issues
- Provided accurate, valid and complete information by using the right methods/tools
- Contributed to team effort by accomplishing related results as needed
- Document all call information according to standard operating procedures
- Mentored team members to succeed and advance within department and company.
- Conducted evaluations of training courses to uncover areas in need of improvement.
- Presented training information via role playing, simulations and team exercises.
- Oversaw training courses and promotional paths for professionals and leaders.
Training Manager
Alorica
06.2014 - 01.2017
- Educate and convey knowledge and skills to a group of new employees.
- Delivering quality and service that meets the customers need.
- Equip staff with the knowledge, practical skills and motivation to carry out work - related tasks.
- Identifying training needs and mapping out development plans for teams and individual.
- Trained staff on operating procedures and company services.
- Strong leader of customer support staff.
- Managed, designed, developed, coordinated and conducted seminars.
Education
IT Training And Certifications -
ActivateIT Powered By Per Scholas
Denver, CO2021
Diploma - Video Editing And Production
Shaw Academy
Online2021
Certified Client Service Professional (CCSP) -
CCPC Global
Colorado Springs, CO2016
Associate of Applied Science - Vedic Sciences, Quantum Physics & Healing Arts
Nithyananda Hindu International University
Bidadi, India2013
Skills
- CompTIA A
- Service desk support
- Social media and networks
- Critical Thinking
- Quality Improvement
- Active Listening
- Community Outreach Programs
- Enterprise Resource Planning
- Explaining Policies
- Complex Problem-Solving
- Course Design
- Staff Management
- Onboarding, Training and Development
Affiliations
Member, Nithyananda Yoga Teacher Training Association (NYTT)
Member, Small Business Association (2013 - present)
Life Coach Certification
Completion Of Trainer Certification Program
Completion Of Leadership Development Program
Certification
- National Association of Residential Property Managers (NARPM)
Timeline
Tax Preparer
Jackson Hewitt
01.2023 - 04.2023
Property Management Specialist
Milestone Real Estate Services
04.2021 - 04.2023
Company Administrator
All About Colorado
06.2018 - 04.2020
Customer Service Specialist
Wide Open West
07.2017 - 12.2017
Training Manager
Alorica
06.2014 - 01.2017
IT Training And Certifications -
ActivateIT Powered By Per Scholas
Diploma - Video Editing And Production
Shaw Academy
Certified Client Service Professional (CCSP) -
CCPC Global
Associate of Applied Science - Vedic Sciences, Quantum Physics & Healing Arts
Nithyananda Hindu International University
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