PUSHPA NATARAJAN
Glen Burnie,MD
Summary
OBJECTIVE - Versatile professional serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office and EHR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care.
Overview
5
5
years of professional experience
Work History
Medical Receptionist
Maryland Primary Care Physicians
08.2022 - Current
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Completed patient referrals to other medical specialists.
- Printed prescription requests and queries in compliance with practice protocol.
- Obtained payments from patients and scanned identification and insurance cards.
- Registered and verified patient records before triage with most up-to-date information.
Medical Receptionist
Yalich Clinic Of Glen Burnie
05.2021 - 07.2022
- Extended a friendly greeting to all patients and managed scheduling, paperwork and office procedures within high-volume medical practice
- Obtained timely insurance referrals for patients requiring follow-up with specialists by calling insurance companies and using tools such as Availity and NaviNet
- Provided excellent customer service to all patients by knowledgably answering questions; proactively solving problems; and creating a welcoming environment
- Maintained all patient files in electronic status in accordance with HIPPA regulations
- Received and processed payments for appointments in person and telephonically.
Medical Receptionist/Medical Records Clerk
Omni House, Inc
02.2019 - 06.2020
- Greeted patients and checked them in and out for appointments
- Prepared letters and memos received faxes and prioritized emails
- Scheduled patients for appointments via the phone or in person
- Ensured that all patient histories were updated and maintained confidentiality of all patient information
- Collected copayments, billing and other expenses
- Maintaining medical records of the patients and processed all medical records request, legal correspondence request, and insurance data for other facilities
- Communicated with insurance companies to verify patient coverage, get authorization for special testing, or referrals
- Filing, data entry, chart maintenance and archiving.
Education
BS - Food Science
Bharathiyar University
St. Joseph High School
Skills
- EMR Systems
- Medical Records Management
- Front Desk Operations
- HIPAA Guidelines
- Computer Proficiency
- Prescription Refills
- Insurance Verification
- Patient Referral
Accomplishments
Best performance Award – Omni House (2020)
Best Sales performance Bonus – Target (2021)
Timeline
Medical Receptionist
Maryland Primary Care Physicians
08.2022 - Current
Medical Receptionist
Yalich Clinic Of Glen Burnie
05.2021 - 07.2022
Medical Receptionist/Medical Records Clerk
Omni House, Inc
02.2019 - 06.2020
BS - Food Science
Bharathiyar University
St. Joseph High School
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