Pushpalatha Perumal
Dallas
Summary
Over 15 years of experience as a Senior Manager, Security Analyst, Business Systems Analyst and Software Developer in IT Industry. Dedicated and committed to helping deliver products that meet business needs. Professional work ethic, ability to persevere and positive personality. Working as a Senior Manager, at Cognizant Technology Solutions, Chennai, India for over 1 year. Worked as a Principal Information Security Analyst / Principal Business Systems Analyst/Senior Software Developer at Liberty Mutual Insurance Company, Portsmouth, NH for 10.5 years. Worked as a Senior Application Developer in Mainframe applications at iNautix Technologies Solutions India PVT LTD., for 3.5 years.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Senior Manager
Cognizant Technology Solutions
07.2020 - 03.2021
- Travelers Unqork Configuration
- The scope of this project is to provide self-service capabilities of Boat/Yacht New business and Renewal within an integrated flow with other line of business on Unqork platform.
- Ability to provide self-service capabilities to Quote, Bind, and issue policy with a strategic integration.
- Configured New business and Renewal portal for Boat/Yacht which enabled access to Brokers and Underwriters.
- Ability to provide the Self-service capabilities to take a Quote / Bind/Issue with UI/UX workflow.
- Ability to start a quote via different access points like Internal platform, online platform, Agency links with other line of business.
- Retrieve a quote with varying quote statuses, Customer name, Customer number, Agency code, Email address, Billing account number.
- Restrict multiple users from accessing same quote at the same time.
- Provide secured access to different levels of users to pick up and modify a quote / complete the policy (Customer starts, tele sales pickup, UW issues).
- Ability to copy quotes, upload files and documents.
- Ability to provide Boat/Yacht with more advanced rating and additional coverage flexibility – specifically different deductible options include hurricane deductibles and new discounts.
- Ability to allow New Business and Renewal automation.
- Mentored junior managers, fostering professional growth and leadership capabilities.
Senior Manager
Cognizant Technology Solutions
03.2019 - 06.2020
- LM GRS Unqork Configuration
- The scope of this project is to drive the integration of the acquired Ironshore carrier with the client’s North America Specialty lines business, Iron Environment – Storage Tanks and Contractors Environmental Legal Liability.
- Storage Tanks and Contractors Environmental Legal Liability: Developed a strategic partnership with the client on configuration of its broker and underwriting functions on Unqork platform, across all product lines for rating, forms, and UI/UX workflow components.
- Configured Broker & Underwrite Portal, which enabled 1000+ users to quote, bind and issue policies for customers with accurate premiums using Unqork to help brokers/underwriters process and generate policy documents.
- Performed analysis and configuration of UI/UX improvements, rating, business/product rules, develop data dictionary, unit/integration testing.
- Implemented Quadient connectivity to generate pdf documents.
- Enhancement and maintenance of Storage Tanks and CELL Broker products.
- Established gateway connections with Unqork database for Power BI reports.
- Worked with Unqork team to resolve the engineering challenges by providing the product feedback.
- Created UW dashboard for referrals, quotations, all new business as well as renewal of eligible policies.
Principal Information Security Analyst / Sr. Software Developer
Liberty Mutual Insurance Company
07.2015 - 10.2018
- GCS Analytics and Risk Solutions
- The scope of Analytics and Risks Solutions is to improve information security and risk management practices by driving more consistent adoption of common tools, process and taxonomies which enables a companywide means of measuring and managing Cyber Security Risk at Liberty Mutual. Also Leverage metrics to improve visibility, investment prioritization, risk management, program management and fiscal administration.
- Analytics and Visibility: Deliver accurate data, insightful analysis, intuitive tools in a visible manner for Real-time monitoring to enable our customers to live safer and more secure lives.
- As a Principal Information Security Analyst and Software Developer, responsible for discovering, interpreting, and communicating meaningful patterns in data which helps the company to describe, predict and improve Risk Management.
- Analyzed Proxy data and delivered powerful tool that helps Risk Team to identify upload/ download outliers, anomalies, and abnormal behaviors.
- Investigated IronPort Email Data Exfiltration and built dashboard that provides visibility to Risk/SOC team to identify unapproved port activity, high-volume email activity to non-corporate domains, host sending excessive emails, etc.
- Enhanced Visibility Program: Vision of EVP is to create an environment that enables continual, business-driven enhancements to Top 20 Cyber Security Controls by deploying Enterprise level measurements, Automation of tools for enforcement, Security project alignment for prioritization, Real-time monitoring, Proactive threat identification and treatment, and Risk vs compliance views.
- As a Principal Information Security Analyst and Software Developer, responsible for providing empirical measures and metrics for the TOP 20 CSC.
- Worked on building visibility on
- Inventory of authorized and unauthorized devices /Software Installs, which will help the Risk team to identify laptops/desktops/servers/VDEs with unauthorized SW installs and block Blacklisted SW from the Application portal.
- Devices with Security configuration and enforcements which helps Hosting and Compliance team to identify unwanted license on servers, and FSA / PCI servers without security configuration/configuration and remediate.
- Devices with out-of-date virus definition which helps Hosting and Compliance team to act on servers running older version of SEP, or any legitimate issue like duplicate SEP hardware IDs.
- Findings and Remediation plans on Penetration Test and Red Team Exercises.
- Risk Solutions: We solve problems by delivering software to enable our customers’ execution and management workflows related to assessment, analysis, treatment, and governance of risk in the cyber, compliance, finance, and operation domains.
- As a Principal Information Security Analyst / Software Developer, responsible for designing, building, and delivering the application ‘Risk Observer’ which is a ‘Risk-based decision support for cyber security’ provides value to the customer by delivering a cohesive, collaborative platform for the identification, analysis, management, and governance of cyber risks.
- Standardize the overall process for Issue Management across markets.
- Created dashboard for Sr. Director/ CxO which gives the visibility of all the ‘Risk Observer’ Applications, Assessments, Findings, and Risk Treatment Plans.
Senior Business Systems Analyst / Software Developer
Liberty Mutual Insurance Company
03.2008 - 07.2015
- Group Benefits Technologies –Customer Reporting
- Group Benefits delivers market-leading, integrated life, disability, and absence management solutions tailored to meet the needs of customer.
- Reporting Data and Integrated Solutions: Deliver producer-focused tools, reporting on /LTD/LIFE and FMLA.
- As a Sr. Business Systems Analyst, responsible for gathering Requirement from the customer, designing, testing, and implementing automated and self-service reports.
- Business Lead/Test Lead on the Legacy Reporting System conversion into BI platform.
- Used ALM for Business requirements, Test Cases, Test plans, and Defect logs for the BI and Online Self Service projects.
- As a Team lead did
- Scope request and estimate based on criticality and complexity of the report and the development effort.
- Assign Business analysts/Quality analysts for each reporting requirements (Internal/External Customers).
- Update RTC Story and tasks for each Reporting request like due date, Release cycle.
- Prepare Production Release plan and point person on Signoff for Production implementation.
- Consult /Meet with Customer & Technical Consultant to gather Business Requirements.
- SME for STD /LTD/LIFE and FMLA Payroll for ASO and FI customers (SystemOne Front End-Level I and Backend-Level II)
- Integrated Reporting Solutions:
- As a Sr. Business Systems Analyst and Software Developer, responsible for gathering Requirement from the customer, designing, developing, testing and implementing automated reports.
- Automated GBO reports. Attestation reports which help Audit team decision making.
- Automated UW Workbench and Contractor Workbench which saves considerable manual time that the team spent on monthly basis.
- Automated real-time dashboard for IRS team.
- Part of the Systemone.nxt upgrade team which is the tool for STD/LTD and FMLA intake and workflow process.
- SME for all Group Market SOC attestation and Internal Reporting.
Senior Application Developer
iNautix Technologies India Ltd.
10.2003 - 01.2007
- Individual Retirement Account System
- The scope of the IRAS Fee Billing system is to provide the comprehensive billing of certain fees for eligible individual retirement accounts (IRA). This system performs this periodic billing of the customer based on a given set of rules. It also identifies accounts eligible for fee exemption programs based on Pershing and individual correspondent specified rules. Billing the maintenance fee for an account includes the three modules namely “Invoice”, “Charge” and “Reset”.
- My roles and responsibilities in the IRAS team include:
- Requirement gathering, Analysis, Design, Coding & Testing.
- Peer Review (Requirements, Code, Test Cases, Results).
- Triaging and solving defects in other Pershing Billing Systems like PCBS (Pershing Customer Billing System), FBBS (Fee Based Billing System), GBLS (Global Billing Ledger System) etc.
- Generating Metrics and Score Cards to help Management.
- Organizing & actively participating onsite calls with the Development Managers/ Business Owner to prioritize backlog works, Team weekly Status meeting, Project Kick off meeting, Look Ahead Meetings (LAM), Root Cause Analysis (RCA) during severe issue times, Release handling, Resolving Sev1/2 issues, etc.
- Documenting all BRD, SRD, Work Estimation, Test Cases, Test Results, Turnover Document, and Abend Log in the Central Repository.
- Creating Packages for Production Turnover in Endevor.
- Point person for Production implementation and Quality activities.
- Other Activities:
- In addition to the above, I was responsible for the following tasks as well.
- Mentoring new team members
- Member of iNautix Mainframe Training Department and conducting various training sessions for the fresh legs.
Education
Master of Computer Application -
Thiagarajar College of Engineering
INDIA01.2003
Master’s Certificate in Business Analysis - undefined
The George Washington University School of Business
New Hampshire, USABachelor of Science - Applied Sciences
Thiagarajar College of Engineering
INDIA01.2000
Skills
- Unqork Configuration
- Specialty Lines Insurance
- GRC analytics and modeling
- Risk and Control management
- Customer Relations
- Cross Geographical Team Interactions
- Program/Project Management
- Process Modeling
- Property and Casualty Domain
- Policy and Procedure management
- Loss and Investigations management
- CxO Interactions
- Resource Recruitments
- Process Improvements
- Presentation Skills
- Methodologies: Agile (Scrum, Kanban), Waterfall, Software Development Life Cycle
- Languages: JSON, Power BI, Splunk, COBOL, C, C, JCL, SQL, CICS
- RDBMS: DB2, SQL Server
- GUI: Visual Basic, MS Access, Hyperion
- Tools: Unqork, Microsoft Office (Excel, Word, Power Point, Visio)
- Others: Mainspring, RSA-Archer, JIRA, RTC, SharePoint, DB Visualizer, ALM, VSAM, CA-7, Xpeditor, Endevor, REXX
- Agile best practices
- Project management
- Agile metrics tracking
- Agile coaching
- Sprint planning
- Meeting facilitation
Accomplishments
- Supervised team of [Number] staff members.
- Achieved [Result] through effectively helping with [Task].
- Collaborated with team of [Number] in the development of [Project name].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Certification
- Master’s Certificate in Business Analysis from The George Washington University School of Business – 2014-06
- Splunk Core Power User – 2017-08
- Unqork Basic and advance training – 2019-03
Awards and Achievements
BRAVO Award in March 2012 for the strong contribution to the Combined Product Reporting and BIRST implementation., BRAVO Award in December 2012 for excellent Customer service to the QA team’s attestation Reporting and for collaboration with the team to ensure their needs are met., BRAVO Award in October 2015 for taking ownership of GRC Support process and vastly improving the way team manages and tracks to produce higher resolution and satisfaction for our customers. Oversight, training and Customer visibility have all been improved., BRAVO Award in June 2016 for implementing T&ES Tech Certification under a tight schedule by working with HR to gather requirements, leading collaborative tests with the team, and set a foundation for automation of a broader effort in the future., Spotlight Shine Award in February 2018 for developing customer-centric presentation and representing Security organization at a successful Security Decoded Event which helped educate employees on data protection and expanding collaboration between GCS and Hosting Security Operation teams., Spotlight Shine Award in April 2018 for the great work on collecting data, applying analytical thoughts, and implementing visibility through dashboard which assist GCS increase security posture., Spotlight Shine Award in September 2018 for helping the team to grow & become a more trusting environment, willing to help team members clarifying stories, recommending team to ask for help when needed by being open and honest.
Languages
English
Full Professional
Tamil
Native or Bilingual
Timeline
Senior Manager
Cognizant Technology Solutions
07.2020 - 03.2021
Senior Manager
Cognizant Technology Solutions
03.2019 - 06.2020
Principal Information Security Analyst / Sr. Software Developer
Liberty Mutual Insurance Company
07.2015 - 10.2018
Senior Business Systems Analyst / Software Developer
Liberty Mutual Insurance Company
03.2008 - 07.2015
Senior Application Developer
iNautix Technologies India Ltd.
10.2003 - 01.2007
Master’s Certificate in Business Analysis - undefined
The George Washington University School of Business
Bachelor of Science - Applied Sciences
Thiagarajar College of Engineering
Master of Computer Application -
Thiagarajar College of Engineering